We are one of India's leading contact centre company from India catering to US, UK, Australia, India, Middle East & South East Asia markets. Our core domains are Fintech, Healthtech, Edtech, Wellness, Healthcare, Ecommerce, FMCG, BFSI, Education among other domains.
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Started in the year 2009, Unity Communications is a US-based BPO located in Gilbert, Arizona with offices in the US, Philippines, and Costa Rica. We provide customer care, telecommunication services, technical support and administrative services outsourcing solutions to clients globally.
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Endicott Comm Inc was established in October of 2007. Our team is committed to the Answering Service and Contact Center industry and delivering what we promise. The purchase of smaller answering services comprises the company that Endicott has become. Client referrals as a result of quality, and our...
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Trusted IT Solutions. Expert Integration. Relentless Innovation.
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Marketing for Business PeopleModo Modo is an award-winning Top 20 Strategic Marketing Agency. We are strategy, marketing, advertising and branding people who don't think like agency people. We think like business people.We help high-growth businesses accelerate the way they capture & grow th...
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CIENCE Technologies is a B2B Lead Generation and Sales Acceleration Company
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A leader in the market since 2002, GenSales was a pioneer in the Appointment Setting and Lead Generation industry. Based in Denver, Colorado, GenSales is an outsourced sales enhancement company that specializes in decision-maker-directed sales activity. We are a sales support firm focused on helping...
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Semantic Empires makes digital business transformation on a turnkey basis. We define a strategy, adapt the product, and increase the market share. We solve problems with automation and marketing, find business growth factors. Our services: Strategy & Branding, Product & Development, Lead Generation...
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Etech is an omnichannel customer engagement solutions provider for some of the world’s leading and most respected brands. The experience Etech has gained across a wide range of business verticals allows us to continuously deliver exceptional, personal customer experiences. Etech’s innovative...
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Celebrating our 25th year, TeleReach Corporate specializes in helping B2B companies dramatically improve the performance of their sales teams by utilizing a combination of productivity based tools and processes, and state-of-the-art technology.
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CPC helps businesses manage every aspect of the customer experience. CPC provides a full suite of outsourced customer contact services, including: text/SMS messaging service (both automated and live, “peer-to-peer” text messaging), social media coverage for businesses, staffed live chat, AI/chat bot...
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We are a Virtual Receptionist Company that assists in providing call answering and back-end office support to all SMBs Worldwide.
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With 33+ years of industry experience, Fusion BPO Services Group offers call center outsourcing services to over 250 businesses globally.
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3C Contact Services can provide tailored inbound and outbound solutions while improving profitability, increasing market share, and maximizing your understanding of your customer relationships.
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Ant Marketing is one of the UK's leading telemarketing companies, with over 27 years' experience of delivering effective inbound, outbound and multichannel marketing strategies as well as market research services to the very highest standards.
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Prospect Solutions is a Vancouver based integrated marketing consulting and professional telemarketing representation company . We develop customized marketing and sales programs to effectively approach, influence, advance, sell and get referrals for our clients since 2003. Our diverse menus of mark...
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RSVP Communications is a full-service, marketing support services firm. We are solutions driven and result oriented.
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Lease A Sales Rep, is an industry leader in the contracts sales space, getting GUARANTEED appointments with decision makers, HOT leads and signed contracts for our clients with our inside and outside sales teams. We are hunters working at an INC 5000 company built in 2003.
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TeleDirect provides on-demand software solutions unsurpassed in the contact center industry. Being the only on-demand contact center in the world, TeleDirect provides online scripting, reporting and lead delivery tools that incorporate your latest business needs in real time.
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Anomaly Squared is a contact center services provider. With our multiple domestic contact centers, we optimize internet & traditional marketing plans using both inbound & outbound strategies.We know that your employees' time is both limited and valuable. With our live transfer and lead qualificat...
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VSA is a B2B call center that helps clients generate leads and produce new business; our experienced team takes on what internal sales teams don’t want to do, can’t do well, or don’t have time to do.
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We provide live answering services 24/7 to help grow your business & work anywhere. We believe that work is what you do, not where you do it. When people can cut out daily commutes & lessen their carbon footprint, that is a win for people & the planet.
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Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle. Some of the world’s most loved brands have products and services that are tested, protected, supported and sold by Ev...
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BNC provides Dallas and Denver-area businesses with quick, local and personalized IT support. With a passionate team of expert engineers, we’re committed to not only helping your business run smoothly, but also educating and equipping you with the data needed to make informed IT decisions. With no l...
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Ambs Call Center is a 24/7call center company providing telephone answering service and call center solutions. Our web enabled call center agents can take messages, answer customer concerns, take orders, or simply answer questions about its clients' products or services. This means our clients' cu...
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Our roots go back to 1982, but Nexa as you know it really kicked off in 2015. What started as a small family-run business with 50 employees and 500 clients has since grown exponentially to 600+ employees (and counting). We’re all working to empower more than 5,000 U.S. businesses to grow and scale w...
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Betties virtual receptionists are specially trained by industry experts to masterfully navigate the legal intake process, schedule consultations, screen calls and take messages. We proudly support solo and small law firms across the US and Canada.
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SAS’s call center services were created with your organization in mind. Whatever your needs may be, our support staff is trained to assist you. Did you know that 81% of companies who deliver strong customer service outperform their competition? Whether you work in the HVAC industry, the medical indu...
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From diminishing perishable hotel room inventory to turning first-time callers into lifelong guests, Advantage Reserve provides high-quality central reservation services to the hospitality industry. We serve independent hotels and management companies with exceptional customer support in Voice Reser...
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IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our b...
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We provide our services in the field of digital marketing, website development, data management, data entry, call center and many more. Availing our services can save the money of hiring employees and increases the business profit.
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Select Answering Service gives you peace of mind with inbound call center solutions for live 24-hour emergency and after-hours virtual receptionist support. Free trials. No Obligation Quotes. Big Savings.
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Hands On Tap is a cloud-based Virtual Assistant service helping real estate professionals with administrative tasks. We're available 24x7 so you don't have to be. Our clients customize the services they want from us to suit their needs, without geographic limitation. We are based in NYC, with the ab...
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Signius Communications is a 100% US-based answering services and call center services company with 12 locations across the US. Our highly-trained staff is equipped with state-of-the-art technology to help ensure the outstanding quality of services that our customers have come to rely on.With Sig...
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ContactWorks delivers a full complement of flexible, scalable services dedicated to the success of your business through exceptional customer contact.
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We also happen to be a 100% family-owned and operated, Houston born-and-bred company. Apollo Answering Service got its start when Bernice Contello got tired of answering middle-of-the-night emergency phone calls for her husband, Gus, a plumber. She figured just about every business could use someone...
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We are a telecommunications company with personalized call center solutions who provide the highest quality & most reliable customer service.
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Our answering service has not been offline for a single minute during one of the worst natural disasters to hit an American city.
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Hastings Humans is a full service contact center and phone answering service. Hastings Humans provides its clients that competitive advantage of the human touch - and at a much lower cost than an in-house call center and with better customer service experience and close ratio than with IVR. Hastings...
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Kim’s Answering Service, Inc. is locally owned and operated since 1967. At Kim’s Answering Service, Inc., we offer a personalized and professional telephone answering service to the entire professional industry. Our supervised operators are trained to handle and manage all types of calls and relay t...
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We’re not just an answering service. We’re the human connection that brings life to your business with a live person on the other end. Get to know your call center and answering service personnel.
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A call center company is a specialized agency or a centralized department within an organization that provides telecommunication and additional services such as sending emails, responding to text messages, conducting surveys and more.
Call centers fall under two main categories: in-house and outsourced.
Some companies choose to operate their own call center – these are in-house call centers. Having a close-knit answering service network allows them to provide more consistent customer service.
However, many expenses come into play in order to set up an in-house call center, including hiring and training employees, installing relevant technologies and more.
This is why many organizations and businesses of all stripes outsource their call center services to a third party.
Considering that 80% of consumers are more likely to become repeat customers after a good experience with the company’s client service staff, outsourcing your client communication can significantly move the needle for your business.
Call center service providers can handle all your client communication to help you streamline your customer support operation, nurture relationships with your clients, improve your brand image, save costs and resources while letting your existing staff attend to other high-priority tasks.
Unlike answering service providers, which typically handle short calls to collect information from clients and prospects, call center companies deal with large volumes of calls mainly within the scope of telemarketing, order-taking and processing, tech and chat support and more.
While answering service companies redirect the information towards their clients’ different departments, call centers can manage various customer requests themselves as well as send emails, text messages, offer live chat support and more.
Their job is to provide customers with all the key information they seek - promptly, efficiently and professionally. If they succeed, these specialized professionals will deliver an excellent customer experience which will help your business maintain a positive brand image, expand your customer base and gain repeat customers.
The top call center outsourcing companies provide a wide range of services.
These specialized services can be categorized according to the different types of call centers: inbound, outbound, automated and blended.
An inbound call center has highly trained customer service professionals who take calls on behalf of an organization or business.
Most companies outsource inbound services to offer customer support because managing a high volume of calls can be overwhelming and a great drain of resources.
These specialized agencies have both the infrastructure and customer service experts to handle a high incoming calls volume, ensuring that each of your customers is assisted with special attention and personalized communication 24/7 or at a specific time of the day.
Some of the most popular inbound services are:
An outbound call center has industry-trained agents that make calls on behalf of organizations with the purpose of capturing and nurturing leads.
Outbound agents call existing and potential customers for sales, telemarketing, fundraising, surveying, scheduling and more.
Outsourcing outbound call center services can be a valuable tool for lead generation that could help you expand your customer reach.
The most common outbound services include:
As opposed to the above-mentioned call centers, which involve human live operators to handle your customer service, automated call centers rely on computer-based systems to connect with your customers.
While this might be a cost-effective alternative, helping you to save operational costs and skip staff training, it will never replace the level of personalization customer service professionals can deliver.
In fact, according to a 2019 report on customer experience, consumers still prefer to connect with a human being despite the advances in technology.
Some of the primary services an automated call center can offer include:
This type of call center company can provide both inbound and outbound customer service.
Blended call centers are equipped with specialized agents who make outgoing phone calls as well as take incoming calls. This presents a win-win situation for businesses because they can simultaneously reach and be reached by their customers anywhere and at all times.
Call center service providers typically charge:
The cost for call center services varies depending on the provider and several factors such as:
Here are the main reasons why you should hire a call center company:
By hiring call centers to manage all client-facing communications, you primarily save your costs.
Think about how much you would have to invest in your own call center: employing several people to handle shifts or providing training to your existing staff, investing in office equipment, paying taxes and salaries and so much more.
Call center service providers can help you significantly reduce costs since call center agents are highly trained specialists who already have all the necessary tools, knowledge and resources to handle client communication with professionalism and accuracy.
Partnering with a call center company will also allow you and your employees to save time and focus on other larger sale drivers.
It’s natural to want to connect with your customers in an authentic way and build meaningful relationships. But managing all your calls and responding to numerous emails can get quite overwhelming.
You can’t risk delivering poor customer service. It’s more prudent, in the long run, to rely on call center experts who can provide support for your business professionally and consistently.
Given that 58% of U.S. consumers choose to end a relationship with a business because of poor customer service, you must ensure your customers receive high-quality customer service.
Regardless of the industry, customers demand accurate information, personalized attention and fast and friendly responses. This is especially true for the current pandemic era.
Your clients have high expectations for the customer service you provide. When they call for support or service, it’s critical to have a representative available at all times.
Call centers can provide assistance to your customers 27/7/365, including weekends and holidays, or offer their support at a specific time.
They can improve your company’s responsiveness which is highly important to maintaining a professional brand image and strong customer relationships.
These specialized companies hire professionals who speak several foreign languages to serve your diverse pool of clients, which further contributes to enhanced customer service.
These experts can provide the highest level of support your business needs to provide an excellent customer experience. This will result in customer satisfaction and more returning clients.
92% of people say that a positive customer experience makes them more likely to make another purchase.
Exceptional customer service can be your golden ticket to expanding your customer base and increasing your sales. This is a major component that impacts customer satisfaction and retention, helping you drive brand loyalty and repeated purchases.
To select the right call center company for your business, consider these key factors:
1. Industry experience
It’s best to choose a call center company that has proven experience in serving businesses in the same niche or industry as you.
This means they are familiar with your market landscape, business complexities and target audience. They understand the needs and concerns of your clients to serve them more efficiently, effectively and promptly.
2. Scope of services
Considering that there are several types of call centers, you need to outline your objectives and decide what type of services you need.
For instance, if you want to hire experts to handle both customer support and sales outreach, then blended call centers are the right fit for you.
3. Communication skills
It’s crystal clear that the experts you choose to partner with should have outstanding communication skills.
Top call center companies in the U.S. have teams of specialized professionals who can communicate in a clear and concise way, making sure the conversation goes smoothly and your clients receive exactly what they were asking for.
Moreover, they use a calm and professional tone which creates trust and maintains a positive customer perception of your brand.
Figure out what clients your prospective candidates worked with and arrange a meeting with them to make an inquiry. See how they handle communication from start to finish and then make your final decision on partnering with one of them.
4. Client Feedback
Client testimonials and third-party reviews will reveal the strengths and weaknesses of each call center services provider.
Make sure to read them to gain details about their capabilities, professionalism, processes, company culture, results, quality of work and more.
The best call centers in the United States can help you manage your client communication efficiently and provide excellent customer service.
They have an average rate of $0.95 per minute.
The major benefits of partnering with call center service providers are:
To select the most suitable call center company for your business, consider the following factors:
Best of luck with your research!
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