Dealership management system for Toyota
Itransition developed the Automobile Dealership Management solution that enables all regional branches to work in one information environment.
The customer is Business Car Group, the largest dealership in Russia selling and servicing Toyota and Lexus cars, along with supplying spare parts and various accessories.
The Customer had been using the internally developed ERP named TOCIS that supported all commerce-related business processes. While the system worked quite well, however, since all the business processes were hardcoded, modifying the system to add a new dealership center, for instance, or to adjust a business process was prohibitively expensive.
The Customer made the decision to completely revamp the system and release TOCIS II to achieve the following goals:
- Reduce the overall TCO of the system
- Optimize business process configuration and adjustment
- Ensure a simple enablement of new regional branches
- Comply with Toyota Service Marketing (TSM) methodology
Having researched the market of outsourced software development services, the Customer selected Itransition as the partner because of the solid experience in building complex mission-critical enterprise-level solutions.
Currently, TOCIS II system automates the key business processes of Business Car Ltd—retail and wholesale activities (vehicles, spare parts); after sales service.
The TOCIS II system is built with the use of open source solutions, which eliminates any license payments and leads to the reduction of the total cost of ownership.
The solution is highly adaptive to customer business that ensures process configurability. As the system is web-based, a high level of scalability is ensured—new dealerships are added through mere system customization.
The developed solution is fully compliant with the requirements of Toyota Service Marketing (TSM) and is officially recommended by Toyota Motor to be implemented on all car dealerships in the CIS that sell Toyota and Lexus cars.