Question 1

What is a healthcare marketing agency?

Accepted Answer

A healthcare marketing agency is a specialized firm proficient in crafting strategic online initiatives to enhance the digital presence of healthcare organizations. Through tailored campaigns, it enables healthcare businesses to elevate brand awareness, showcase their products or services to the appropriate audience, and ultimately boost patient acquisition, appointment bookings, and overall sales.

Some crucial points that healthcare marketing agencies address are:

Regulatory compliance: Healthcare marketing should abide by stringent regulations, such as the Health Insurance Portability and Accountability Act (HIPAA). Hence, it’s critical for the agencies to be able to navigate complex compliance issues while promoting their clients.
Patient privacy and data security: Healthcare marketing strategies entail data collection and analysis. These require a balance between using data-driven insights and implementing rigorous data security measures. The number of individuals accessing their medical records online increased by 50% between 2020 and 2022. Therefore, a robust cybersecurity infrastructure is essential to safeguard patient information amid the growing digitalization of healthcare.
Specific target audience: Agencies tailor their digital marketing strategies to resonate with specific audience groups, namely, patients, healthcare practitioners, and other business stakeholders.

Question 2

What does a healthcare marketing company do?

Accepted Answer

A healthcare marketing company offers a variety of services to increase the organization’s online visibility, improve reputation, and build authority in the field.

The services of healthcare marketing companies include but are not limited to:

Content marketing: An umbrella term for marketing tactics relying on strategic content creation and management. This includes writing blogs, web copy, newsletters, and downloadable resources like healthcare case studies, brochures, and eBooks. It also involves putting together videos, podcasts, and other content types that reinforce credibility via knowledge-sharing.
Social media marketing (SMM): Healthcare marketing agencies optimize following and engagement on social networking platforms with a mix of organic and paid campaigns. They understand and comply with the platforms’ rules on the promotion of healthcare products or services, enabling them to provide better customer support.
Email marketing: It leverages newsletters sent to existing and prospective clients to keep them engaged and updated with the healthcare company’s latest promotions. This is an efficient way to increase web traffic, grow the brand presence, and generate return on investment (ROI).
Pay-per-click and search engine optimization (PPC and SEO): These strategies use on-page, off-page, and technical SEO, as well as paid advertising to improve a company’s location-based ranking. They help position the site and web pages atop search engine results pages (SERPs). As a result, the companies see a surge in web traffic, leads, inquiries, and appointments.

Pomona Valley Health Centers (PVHC), a Southern California-based healthcare provider, was in a highly competitive market. When it experienced brand confusion and a limited marketing presence, it turned to a healthcare digital marketing agency, Healthcare Success, for a comprehensive strategy focused on branding, paid search, and targeted advertising.

Healthcare Success implemented these solutions:

Branding: It created a sub-brand for PVHC’s ambulatory clinics to establish a stronger and more consistent brand identity. This included brand and logo development, a new PVHC website linked to the main hospital’s site, and the creation of branded materials and videos.
Paid search strategy: This involved enhancing campaign structures, optimizing keyword use, and dominating local paid search within a 5-10-mile radius around PVHC’s locations. The team implemented custom dashboards and reports for continuous analysis and optimization.
Campaign allocation: The paid digital budget was strategically allocated to four campaigns for the brand, Urgent Care, Rotating Doctor, and other Priority Service Lines. Ad scheduling was applied to shift the budget to days with lower traffic.

The implemented solutions led to significant positive outcomes for PVHC:

New patient volume: The client experienced a 62% increase in leads year-over-year (YoY).
Cost efficiency: The cost per conversion decreased by 37% YoY, indicating improved efficiency in acquiring new leads.
Increased engagement: Clicks saw a 53% increase, and impressions rose by 44% YoY, demonstrating increased engagement with the target audience.
Conversion rate: The conversion rate nearly doubled the industry benchmark, reaching 15.25%, reflecting the effectiveness of the marketing strategies.
Cost-per-click (CPC): CPC was reduced to close to $1, significantly lower than the industry benchmark of $4.18.
Click-through rate (CTR): The CTR surpassed the industry benchmark, reaching an impressive 16.39%.

Question 3

What differentiates healthcare digital marketing agencies from traditional marketing agencies?

Accepted Answer

Healthcare digital marketing agencies differ from traditional marketing agencies in several key aspects, primarily due to the unique characteristics of the industry it navigates.

Here are the key differentiators:

Industry expertise and healthcare knowledge: A healthcare digital marketing agency has a deep understanding of the regulations and compliance requirements in healthcare. This industry-specific knowledge is crucial for crafting effective marketing strategies in a highly regulated environment.
Medical expertise: Healthcare digital marketing agencies often employ professionals with a medical background. This enables them to create content and campaigns that resonate with healthcare professionals and patients.
Regulatory compliance: They are well-versed in the Health Insurance Portability and HIPAA regulations, ensuring all digital marketing efforts comply with strict privacy and security standards to protect information.
FDA regulations: Understanding and complying with the regulations set by the Food and Drug Administration (FDA) is particularly critical for agencies working with healthcare products, pharmaceuticals, or medical devices.
Patient portals: Marketing agencies in healthcare often focus on developing and optimizing patient portals, websites, and other digital platforms to enhance user experience and facilitate communication between patients and healthcare providers.
Specialized targeting: They understand the importance of marketing targeted to specific demographics, such as patients with certain medical conditions or medical practitioners in particular specializations.
Patient-centric approach: They can tailor marketing strategies to address the needs and concerns of patients and their families.
ROI measurement: These companies demonstrate the effectiveness of their strategies in terms of patient acquisition, engagement, and retention.
Content sensitivity: They are adept at communicating sensitive medical information in a clear and empathic manner, adhering to ethical standards and ensuring patient trust.

Question 4

Why hire a healthcare marketing agency instead of in-house experts?

Accepted Answer

You should hire a dedicated healthcare marketing agency instead of in-house experts because of its niche expertise, cost efficiency, and scalability.

Here are the detailed advantages of choosing to hire an agency over having an in-house team:

Specialized knowledge and expertise: An external agency stays updated with healthcare marketing industry trends, insights, regulations, and best practices. It has extensive experience working with clients whose focus is healthcare. It also knows how to navigate regulatory environments and can help mitigate risks associated with compliance and legal issues in the healthcare sector.
Cost efficiency: Employing an in-house marketing team requires ongoing training expenses, among other overhead costs. In contrast, hiring an agency offers flexibility in terms of contracts. An agency allows you to scale your marketing initiatives up or down depending on your current business demands.
Access to a full team of professionals: A marketing agency’s team is comprised of experts with diverse skills in strategy, design, content writing, copywriting, and more.
Access to advanced technologies: Since healthcare marketing agencies invest in premium marketing tools and software, you gain access to these resources without having to make significant upfront investments.
Objectivity and fresh perspectives: An external agency can provide an unbiased perspective on your strategies, enabling it to identify certain opportunities or challenges an in-house team may miss.
Efficient resource management: Hiring an agency allows your organization to focus on its core services while improving its online presence.

Digitalis Medical collaborated with Vascular & Interventional Specialists of Prescott (VISP) to enhance the latter’s online presence and increase patient outreach within the local community.

Digitalis identified that the most effective strategy for VISP was to optimize for local and organic search. Within six months, VISP experienced a 300% increase in phone calls through a more optimized Google listing. There was a 100% increase in local patient visibility in only four months. A year and a half later, the impact was even more pronounced. The client started attracting 93,000 monthly website visitors from Google, all without paid ads.

Question 5

How much do healthcare digital marketing providers charge for their services?

Accepted Answer

Healthcare digital marketing providers typically charge from a few hundred to a couple of thousand dollars for their services monthly, depending on the size of the client’s organization. On DesignRush, the top healthcare digital marketing agencies charge $108 per hour on average.

Here’s a table summarizing the average costs for specific healthcare digital marketing services:

Service	Cost range (per month)	Factors influencing costs
SEO	$500 - $2,500 for small to medium businesses $5,000+ for larger organizations	Competition in local niche Domain authority of the existing website Goals
Paid ads	$1,000	Audience Campaign goals Platforms Ad quality Relevance Bidding strategy
SMM	$400 - $2,000+	Number of platforms Frequency of posts Custom graphics/videos
Email marketing	$20 - $300	Size of email list Frequency of campaigns Personalization and overall email design Content creation

Question 6

How to choose a healthcare marketing company for my organization?

Accepted Answer

Use these pointers when selecting a healthcare marketing company for your organization:

Goals and ROI: Set out your specific objectives and target measurable outcomes for hiring a specialized healthcare digital marketing company.
Long list: Search for digital marketing agencies with a focus on the healthcare industry on credible online directories.
Industry experience: A tailored approach to healthcare digital marketing services requires a profound understanding of the niche to effectively communicate between a healthcare provider and its target market. With the high standards and regulatory influences in medical and healthcare institutions, your digital marketing specialists should have substantial prior experience in the field.
Client reviews: Examine past and present clients and read verified online reviews. When possible, go to the websites, social media pages, and other platforms where the agencies implemented digital marketing campaigns to see the actual work.
Portfolios and case studies: While agencies showcase visually appealing examples in their portfolios, the key consideration should be their effectiveness. See if the case studies they feature include quantifiable measures of success, focusing on actual goals and results that go beyond aesthetics.
Core competencies: Evaluate their proficiency in the services your organization requires. It can be healthcare and medical SEO, local search, PPC advertising, content writing, graphic design, and video creation, among other areas of focus in digital marketing.
Shortlist and RFP: Based on your initial assessments, trim your list to a maximum of five agencies. Reach out to express your intent to potentially work with them and send a request for proposal (RFP).
Interviews: Schedule a meeting with the shortlisted candidates to further discuss each of their proposals. Inquire about the team members who will work on your project. Find out their approach to adhering to healthcare laws and regulations, such as the FDA, HIPAA, and Americans with Disabilities Act (ADA), among others.
Decision: Following your evaluations of the proposals and interviews, choose the healthcare marketing company that aligns best with your culture, goals, and requirements.

Ease your search for the healthcare marketing company that best fits your requirements. Head to our Marketplace where you can share your project details with us. We’ll connect you with your ideal agency — free of charge.

Question 7

What questions should I ask a healthcare marketing agency before hiring one?

Accepted Answer

Listed below are the critical questions to ask when hiring a healthcare marketing agency:

Its Relevant Background

Do you have in-depth knowledge of our medical/healthcare practice/specialty?
What are your most successful case studies on digital marketing for clients in healthcare?
What digital marketing strategies do you mostly use? Which digital marketing platforms are you most experienced in?
Are you a full-service marketing agency or do you outsource any of your tasks?

Company Services and Processes

How do you price your healthcare digital marketing services? What is included in a service package? Can we customize and pick only the specific services we need?
For search optimization and paid ads, what tools do you use to come up with the best keywords?
How do you ensure your healthcare marketing campaigns comply with the relevant industry and user protection laws?
How will you store and handle our sensitive data?
What happens in case of a data breach? Do you have a crisis management plan in place?

The Project

What are some of the latest or up-and-coming online marketing trends that will affect or benefit our industry?
How will we work together to achieve goals?
How many team members will be working on our project and what are their specializations?
Who would be our key contacts?
What is the ideal budget we should allocate for our project?
What marketing metrics do you use to gauge the effectiveness of your marketing initiatives?
When can we expect to see the results?

Question 8

What are the best healthcare digital marketing companies in the U.S.?

Accepted Answer

The best healthcare digital marketing companies in the U.S. are:

HigherVisibility
- 4.9 stars on DesignRush (19 reviews)
- 4.5 stars on Google (136 reviews)
- Top clients: Warner Bros, eBay, Caliber Collision, BBQGuys
Ignite Visibility
- 4.9 stars on DesignRush (14 reviews)
- 4.5 stars on Google (57 reviews)
- Top clients: Tony Robbins, Wedding Wire, DoorDash, 5 Hour Energy
SEM Nexus
- 4.8 stars on DesignRush (25 reviews)
- Top clients: YogiGoFitness, WinQuik, Know Wake, Assassins
Stellar SEO
- 4.8 stars on DesignRush (7 reviews)
- 5.0 staron Google (20 reviews)
- Top clients: PracticeMatch, Rosenfeld, 4 All Promos, Visio Lending
SmartSites
- 5.0 stars on DesignRush (52 reviews)
- 4.9 stars on Google (480 reviews)
- Top clients: Elite Health Center, Real Smile Dental, Skin & Scalp Restoration Clinic, Mind & Body Health Center, Ez Sleep

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