We've curated a list of the top 10 managed IT service providers from over 500 contenders, meticulously evaluating their service offers, client satisfaction, technical expertise, and successful project implementations. Plus, explore the details of our selection process and the criteria guiding our assessments.
Table of Contents
- The Number 1 Managed IT Service Provider as Selected by DesignRush Is:
- Ntiva
- NexusTek
- Miles IT
- Mission Cloud
- Core Technology Systems
- Entech US
- Swift Systems
- XOverture
- Resolute Technology Solutions
- Mainstream Technologies
- How We Picked the Best IT Managed Services Providers
- 10 Most Popular Managed IT Service Providers Compared
The Number 1 Managed IT Service Provider as Selected by DesignRush Is:
1. Ntiva
- Best for: Overall
- Average hourly rate: $80
- Minimum budget: Inquire
- Founded: 2004
- Location: Chicago, IL
- Notable clients: Blue Cross Blue Shield of Illinois, Illinicare, Greater Chicago Food Depository, Rush University, Illinois State Board of Investments
With round-the-clock access to over 400 IT experts, Ntiva is a managed IT service provider specializing in remote and on-site support, server, computer, and network monitoring management, backup and disaster recovery, and IT procurement. It has a portfolio of 43,000+ endpoints protected and 60,000+ devices managed, and a 72% first-touch resolution rate. Ntiva holds esteemed certifications, including Microsoft Gold Partner, Apple Consultants Network, Dell EMC Partner Gold, Cisco Partner, AICPA Service Organization Control (SOC) 2 Type 2, and CyberAB Registered Practitioner Organization status.
When a nonprofit organization was struggling with an outdated and expensive IT infrastructure, Ntiva stepped in to conduct a comprehensive audit that identified redundancies and inefficiencies. The MSP then streamlined the client's overly complex hardware and software setup, which included multiple third-party applications with costly maintenance contracts. It smoothly transitioned into cloud-based services for a more cost-effective, user-friendly, and secure IT infrastructure.
Ntiva's intervention optimized resource allocation and reduced the client's annual IT budget from over a million dollars to approximately $450,000.
2. NexusTek
- Best for: Manufacturing companies
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1996
- Location: Greenwood Village, CO
- Notable clients: Roberts Cosmetics + Container, Commercial Resins, Education Loan Finance, Autry Museum of the American West, FMS Financial Partners
NexusTek is an IT managed services provider with 25+ years of industry experience. It provides consulting, co-managed IT, managed data center, helpdesk, patching services, and cybersecurity awareness training. Its services extend to Apple-managed services, business continuity, IT procurement, and mobile device support. Boasting partnerships with Amazon Web Services (AWS), Azure, HP, Avaya, Lenovo, and other leading tech vendors, NexusTek is home to 200+ engineers managing over 1,000 clients from the US, Canada, Mexico, and Europe.
Finding it challenging to manage projects due to time zone differences and inefficient email and file sharing systems, Roberts Cosmetics + Container, a packaging company, approached NexusTek to streamline its global team's communication and production tasks. In response, NexusTek recommended Microsoft SharePoint as the comprehensive intranet solution to centralize project management processes, reduce reliance on email correspondences, and create a hub for all discussions.
Within three weeks of SharePoint implementation, the client's email traffic decreased by 30%. Moreover, despite their geographically dispersed locations, SharePoint's compatibility with Microsoft programs and iOS devices ensured easy integration with existing tools used by Roberts' employees.
3. Miles IT
- Best for: Professional service industry
- Average hourly rate: Inquire
- Minimum budget: $1,000 - $10,000
- Founded: 1997
- Location: Lumberton, NJ
- Notable clients: Western Union, GSA National, Cornelis Networks, Emmloans, Armand
With a remarkable success rate of 99.7%, Miles IT is a managed IT service provider with 500+ professionals and offers decades of expertise to businesses looking to fortify their IT infrastructure. Its services cover cybersecurity, advanced systems integration, cloud computing and migrations, and consultancy on business transformation, IT regulatory compliance, and risk assessment.
One of Miles IT's clients, a consulting firm, needed to migrate its local server and firewall to the cloud to facilitate remote work for all employees while maintaining security and functionality. Miles IT’s team then configured Azure AD for cloud-based identity and access management, implemented backup and recovery measures, and verified user functionality in the new cloud environment.
The migration was completed within three months, allowing the client to meet its office relocation deadline. Miles IT also helped trim the consulting firm's overhead costs by 40%. Additionally, fewer support tasks were required monthly, contributing to a 20% reduction in ongoing IT support needs.
4. Mission Cloud
- Best for: Media companies
- Average hourly rate: $225
- Minimum budget: Inquire
- Founded: 2018
- Location: El Segundo, CA
- Notable clients: Storyblocks, MagellanTV, Lexbe, Playbill, Fexa
Distinguished for its expertise in AWS native services, Mission Cloud specializes in integrating the latest generative AI models into applications hosted on AWS while maintaining stringent data privacy and security standards. Its services include cloud operations and monitoring, serverless computing, cost optimization, containerization, migrations, and data engineering.
Aiming to reduce AWS infrastructure costs without straining internal IT resources, Storyblocks, a content creation platform, turned to Mission Cloud for its Cloud Foundation and Reserved Instance Optimization (RIO) services. The MSP provided the client with a dedicated FinOps Cloud Analyst supported by cost optimization experts. Through Mission Cloud's services, Storyblocks achieved monthly savings of about $20,000 for Amazon Elastic Compute Cloud (EC2) resources, and leveraging the Amazon Simple Storage Service (S3) reduced storage costs by 34%.
Check Mission Cloud Agency Profile
5. Core Technology Systems
- Best for: Finance industry
- Average hourly rate: Inquire
- Minimum budget: $50,000 & Up
- Founded: 1990
- Location: London, UK
- Notable clients: Crowe UK LLP, Bibby, Riverstone, Copper, Astute
Core Technology Systems is an IT managed services provider specializing in Microsoft 365 technology solutions. Focusing on optimizing Microsoft investments, it has a robust track record of supporting over 10,000 customers since its inception in 1990. As a Microsoft Solutions Partner, Microsoft has selected Core to lead various technology-enablement workshops and pilot programs, including Viva and Copilot, in the UK. It offers Microsoft licensing solutions, intranet solutions, business process automation, infrastructure management, and smart managed user services.
Core Technology Systems assisted a banking client with escalating Azure costs. The MSP identified cost-saving opportunities through the Azure Technical Assessment and Cost Optimization (Azure TACO) service and optimized the banking firm's Azure environment. This resulted in a 50% reduction in monthly Azure costs, enabling the client to regain control over spending and improve security, bottom line, and operational efficiency.
Check Core Technology Systems Agency Profile
6. Entech US
- Best for: Medical sector
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1998
- Location: Fort Myers, FL
- Notable clients: Dr. Piper Center, Habitat for Humanity, Valerie's House, SRMA of Florida, Blessings in a Backpack
With expertise in network security measures and data recovery protocols, Entech US is a managed IT service provider that designs and implements robust IT infrastructures by leveraging collaboration platforms like Microsoft Office 365. Entech US's service portfolio extends beyond security and communication to encompass comprehensive IT project management, assessments, and managed cloud, data, and VoIP services.
Entech US took on a project for a medical office experiencing inconsistent network and internet access, which its ISP failed to resolve permanently. The MSP identified the unused connections and compromised equipment to cause unnecessary expenses. To address these issues, Entech US installed SonicWALL firewalls for Health Insurance Portability and Accountability Act (HIPAA)-compliant network protection and upgraded network switches to improve speed and performance.
Entech US also cleaned, rewired, and organized the server rooms, thoroughly documenting and photographing them for troubleshooting purposes. The overhaul ensured a more reliable and secure IT infrastructure for the client while saving it $10,000 yearly.
Check Entech US Agency Profile
7. Swift Systems
- Best for: Government sector
- Average hourly rate: $149
- Minimum budget: $1,000 - $10,000
- Founded: 1998
- Location: Frederick, MD
- Notable clients: Frederick City government, Montgomery Community Media, Great Maryland Medical Center, Wright Commercial Products, SCCI
Swift Systems is an IT managed services provider with decades of industry experience, specializing in serving organizations with 20 to 200 workstations running critical systems. With a proven track record in building and managing high-uptime environments, Swift Systems offers IT systems maintenance and assurance, total network security, 24/7 desk support, managed compliance, and ransomware protection. It has serviced over 50 businesses, safeguarded over 2,400 devices, and managed 45TB of secure data.
The City of Frederick in Maryland approached Swift Systems for assistance when its internal network struggled to handle spam messages daily via Microsoft Exchange. To tackle the challenge, Swift Systems implemented Swift Purify, a cloud-based spam elimination product with advanced filtering algorithms that differentiated between important emails and spam.
After its setup, Swift Purify decluttered the client's email system and enhanced the overall user experience. The City's IT department would also control costs by avoiding unnecessary server and bandwidth upgrades while relying on Swift Systems for ongoing support and maintenance.
Check Swift Systems Agency Profile
8. XOverture
- Best for: Social welfare sector
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1998
- Location: Los Angeles, CA
- Notable clients: American Jewish University, Extraordinary Families, Chan Luu, National Food Manufacturing Firm
XOverture's team is well-versed in the latest trends, including cloud computing, digital transformation, virtualization, the Internet of Things (IoT), and 5G. Its managed IT services include 24/7 technical support, project consulting, planning and execution, systems integration, plus cloud, AI, and digital transformation through audits and upgrades. XOverture offers strategic planning, which assists company executives with IT budgeting for the next five years.
The managed IT service provider has successfully assisted numerous clients across various business verticals, focusing particularly on the social welfare sector and small-scale businesses. Its hands-on approach to technology services has effectively tackled challenges related to Spectrum and GeekTek solutions. Moreover, it offers valuable insights through the publication of eBooks aimed at advising clients on IT managed services.
Check XOverture Agency Profile
9. Resolute Technology Solutions
- Best for: Nonprofits
- Average hourly rate: Inquire
- Minimum budget: $1,000 - $10,000
- Founded: 2005
- Location: Winnipeg, Canada
- Notable clients: Health Centre Foundation, University of Manitoba, Assiniboine Credit Union, Narratives, Duha Group
Specializing in IT managed services, Resolute Technology Solutions offers comprehensive IT support, maintenance, and monitoring. Its bilingual helpdesk support spans across North American time zones, providing assistance whenever needed, with guaranteed service levels ensuring accountability. It offers expertise in long-term planning and infrastructure optimization. With full-stack monitoring and management capabilities, Resolute provides IT asset management, Office 365 migration and management, managed firewall services, and patch management.
The Health Centre Foundation wanted to modernize its fundraising and relationship management software for improved operations and donor experience with the assistance of Resolute Technology Solutions. Through vendor due diligence and platform selection processes, the MSP recommended upgrading to the cloud-based Raiser's Edge NXT and consolidating eMarketing, online donations, and payment processing onto a unified platform.
Through the collaborative efforts led by Resolute, the client experienced simplified technical support and streamlined vendor management with software continuously updated and zero reliance on on-premises hardware. The core processes were also optimized, eliminating data re-keying while unlocking new features.
Check Resolute Technology Solutions Agency Profile
10. Mainstream Technologies
- Best for: Trading industry
- Average hourly rate: $100
- Minimum budget: Inquire
- Founded: 1996
- Location: Little Rock, AR
- Notable clients: Wilkerson and Associates, The Triple Constraint, Franklin Retail Solutions, Traverse Systems, Vestcom
A seasoned managed IT service provider, Mainstream Technologies delivers customized solutions to project backlogs, performance issues, and outdated systems by focusing on technological infrastructure and system health. It prioritizes security while improving network stability and optimizing support costs. For clients requiring SOC 2 Type 2 certified IT services, Mainstream Technologies is a reliable agency partner that ensures compliance with industry standards.
Wilkerson and Associates, a jewelry distributor, came to Mainstream Technologies with operational hurdles related to its outdated Traveling Jewelry Rep (TJR) web application. The MSP then revamped the TJR application and introduced the "Receive All" functionality for more streamlined check-in processes. It also used advanced reporting capabilities to allow detailed sales data analysis, facilitated the use of different digital devices, and enabled email receipts for better mobility.
The collaboration significantly improved operational efficiency, decision-making processes, and customer satisfaction. Key success metrics included drastic reductions in order processing time, enhanced reporting capabilities leading to better inventory management, and more strategic buying decisions. In addition, the custom software project laid the foundation for the client's future growth and innovation.
Check Mainstream Technologies Agency Profile
How We Picked the Best IT Managed Services Providers
DesignRush lists the top-performing managed IT service providers based on a comprehensive evaluation encompassing portfolios, client feedback, case studies, market standing, and specialized expertise. Our executive selection team conducts a rigorous analysis to ensure each agency's track record and capabilities distinguish it as a leader in the field.
The criteria we employ to rank the best IT managed services providers are as follows:
- Vetted client reviews: Level of expertise and client satisfaction demonstrated through past projects and ongoing support
- Robust portfolio: Successful implementations of managed IT solutions for businesses, supported by detailed case studies with tangible results
- Recognition and accolades: Industry awards and notable press mentions highlighting thought leadership and innovative solutions
- Team expertise: Team members' profiles, relevant experience in the category, certifications, and specialized skill sets crucial for delivering effective IT solutions
- Proficiency in managed IT services: Demonstrated skills across a spectrum of IT services, including network infrastructure management, cybersecurity, cloud solutions, disaster recovery, IT consulting, and ongoing support to ensure comprehensive coverage of client needs
Discover more about our process on the DesignRush Agency Ranking Methodology page.
10 Most Popular Managed IT Service Providers Compared
- Ntiva
- Location: Chicago, IL
- Hourly rate: $80
- Size: 250 - 499
- Best for: Overall
- NexusTek
- Location: Greenwood Village, CO
- Hourly rate: Inquire
- Size: Under 49
- Best for: Manufacturing companies
- Miles IT
- Location: Lumberton, NJ
- Hourly rate: Inquire
- Size: 500 - 999
- Best for: Professional service industry
- Mission Cloud
- Location: El Segundo, CA
- Hourly rate: $225
- Size: 100 - 249
- Best for: Media companies
- Core Technology Systems
- Location: London, UK
- Hourly rate: Inquire
- Size: 50 - 99
- Best for: Finance industry
- Entech US
- Location: Fort Myers, FL
- Hourly rate: Inquire
- Size: 100 - 249
- Best for: Medical sector
- Swift Systems
- Location: Frederick, MD
- Hourly rate: $149
- Size: 100 - 249
- Best for: Government sector
- XOverture
- Location: Los Angeles, CA
- Hourly rate: Inquire
- Size: Under 49
- Best for: Social welfare sector
- Resolute Technology Solutions
- Location: Winnipeg, Canada
- Hourly rate: Inquire
- Size: 50 - 99
- Best for: Nonprofits
- Mainstream Technologies
- Location: Little Rock, AR
- Hourly rate: $100
- Size: 100 - 249
- Best for: Trading industry
