Highland Solutions

An experience agency with a fierce commitment to keeping people at the center of our work

141 W Jackson Blvd., Chicago, Illinois Illinois, United States
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Highland Solutions Overview

Number of Employees
Under 49
Minimal Budget
$10,000 - $25,000
Average Hourly Rate
$150/hr
Year Founded
1991
Highland is an experience agency with a fierce commitment to keeping people at the center of our work.

We help organizations take their customer experiences, services, and digital products from what if to what is using a mix of design thinking, research, rapid prototyping, and custom software development.
Highland is an experience agency with a fierce commitment to keeping people at the center of our work.

We help organizations take their customer experiences, services, and digital products from what if to what is using a mix of design thinking, research, rapid prototyping, and custom software development.
Headquarter
141 W Jackson Blvd., Chicago, Illinois Illinois, United States

Highland Solutions Services

  • Product Design
  • Consulting
  • Website Design
  • Mobile App Design
  • Website Development
  • User Experience Design
  • Software Development

Highland Solutions Portfolio

  • Highland Solutions - Designing Experiences that Deliver Hope & Strength
    Product Design
    Designing Experiences that Deliver Hope & Strength
  • Highland Solutions - Tackling the Student Debt Crisis with Thrivent Student Resources
    Product Design
    Tackling the Student Debt Crisis with Thrivent Student Resources
  • Highland Solutions - A Global CRM Platform for Specialty Manufacturing
    Technology
    A Global CRM Platform for Specialty Manufacturing
  • Highland Solutions - Advancing Design Thinking at an Established Organization
    Product Design
    Advancing Design Thinking at an Established Organization
  • Highland Solutions - Working with Agiliti to Implement and Mature Their CRM
    Technology
    Working with Agiliti to Implement and Mature Their CRM
  • Highland Solutions - Launching a Cutting-Edge Product with Creative Group
    Product Design
    Launching a Cutting-Edge Product with Creative Group

Highland Solutions Team Bios

  • Creative Director
    Jeff Blanchard
    Creative Director
    Jeff leads product experimentation and human-centered design within Highland’s CX practice and has found that collaborative design is highly beneficial, if not critical, to product success.
  • Director, CRM Practice
    Elizabeth Mankowski
    Director, CRM Practice
    Elizabeth Mankowski joined Highland in 2017, bringing 18 years of software delivery experience. She has held various roles ranging from business analyst to project manager to Agile product owner.
  • Senior Product Manager
    Analucia Martinez
    Senior Product Manager
    Analucia joined the team at Highland Solutions in 2018 as a Senior Product Manager. She follows her passion for solving complex problems by building user-friendly software.
  • CRM Specialist
    Andriana Pachella
    CRM Specialist
    Andriana joined Highland in 2018 as a CRM Specialist. She helps create quality CRM solutions for Highland's client teams and trains client end users on how CRM technology makes their work easier and more efficient.
  • Customer Experience Consultant
    Charissa Morgan
    Customer Experience Consultant
    Charissa Morgan is a Customer Experience (CX) Consultant at Highland, partnering with clients to identify their most important problems and solve them through the lens of their customers' experiences.
  • Senior Application Developer
    Chris Womble
    Senior Application Developer
    Chris joined Highland Solutions early 2019 as a Senior Application Developer. Before joining Highland, Chris worked as a software developer for local nonprofits, private companies and most recently as a Defense Contractor at Wright-Patterson Air Force Base.
  • Senior Application Developer
    Curtis Blackwell
    Senior Application Developer
    Curtis Blackwell joined Highland Solutions as a Senior Application Developer in 2018. He strives to leave things better than he found them, which often involves simplifying complex writing and workflows.
  • Director, CX Practice
    David Whited
    Director, CX Practice
    David Whited is the Director of Highland's CX Practice. David began formalizing his passion for experience design in a university setting where he led multiple teams of creatives and academics in the development of powerful institution-wide learning encounters for college and graduate students.
  • UX Researcher & Designer
    Florence McCafferty
    UX Researcher & Designer
    Florence McCafferty joined the Highland team as a UX Researcher & Designer in 2018. As a researcher and designer, she uses her background in linguistics and genuine interest in people to learn the truth, ultimately leading to a solution that makes a real difference in people's lives.
  • Application Developer
    Giovanni Perez
    Application Developer
    Giovanni joined Highland in 2018 as an Application Developer. A Chicago native, Giovanni graduated from DePaul University with a BS in Entrepreneurship and is interested in mobile and wearable development, GIS visualizations, and sensor technology
  • Designer
    Greg Ochab
    Designer
    Greg has over 10 years experience crafting digital experiences for some of the biggest companies in the world. He joined Highland in 2017 as an interface specialist, where his broad agency experience enables him to bring a comprehensive perspective to the problems users face.
  • Application Developer
    Jordan Welch
    Application Developer
    Jordan Welch joined the Highland Solutions team in 2018. He brings his OutSystems expertise to his role of Application Developer. He is one of the only US based OutSystems MVPs.
  • President
    Jon Berbaum
    President
    Jon Berbaum joined Highland in 2007 and has performed nearly every role in the company. As President, Jon guides Highland’s identity and practices, and commonly serves as an experience design or product strategist on a variety of client projects.
  • Senior UI Developer
    Jorge Carrillo
    Senior UI Developer
    Jorge joined Highland Solutions in 2017 and serves as Senior UI Developer. He is responsible for converting visual design to interactive interfaces for responsive web applications.
  • Front End Application Developer
    Kristina Giffin
    Front End Application Developer
    Kristina joined the team at Highland Solutions in early 2019 as a Front End Application Developer. Kristina loves to create smooth, pleasant digital experiences that meet all of her audiences' expectations.
  • CRM Solutions Architect
    Shad Mickelberry
    CRM Solutions Architect
    Shad joined the Highland team as a CRM Solutions Architect in 2017. He is responsible for CRM sales engineering, solutions discovery, design, and implementation. Before joining Highland, he did freelance CRM development and design consultation.
  • Product Designer
    Theresa Berg
    Product Designer
    Theresa joined Highland in 2019 as a Product Designer. She holds a holistic and human-centered approach to design and has a strong interest in the research and data behind the projects she works on.
  • Director, Software Development
    Tyler Etters
    Director, Software Development
    Tyler grew up in the Midwest and has always had an interest in scientific, mathematical, and data-driven projects. Prior to joining the Highland team in 2013, he freelanced as a web designer and developer.

Highland Solutions Clients

  • Thrivent Financial
  • Morton Arboretum
  • Materion Corporation
  • Make-A-Wish Illinois
  • McGraw-Hill
  • RefugeeOne
  • Creative Group
  • Dow Chemical
  • Greif
  • Harvard University Health Systems

Highland Solutions Awards

  • Highland Solutions - Award 1
  • Highland Solutions - Award 2