Intake Conversion

ICE understands the importance of intake and lead conversion. ICE also understands just how competitive our legal marketplace has become. It is no longer sufficient to simply take a message and call a potential client back. Nor is it advantageous to wait a few hours to respond to a web lead/chat. And similarly, it is no longer acceptable to compel a claimant to travel to your office for retention. The demands of the legal industry have required law firms to change the way they think about lead response and lead conversion. Aggressive follow up and exceptional customer service are now a prerequisite to sustaining success.

In the current landscape, choosing the right answering service/call center for your law firm is as important as hiring a new intake specialist. At ICE, we want you to view us an extension to your law firm. When a potential client calls your firm and ICE answers the call, they will receive the highest quality intake experience. At ICE, we have highly trained legal intake specialists, implementing best practices, and utilizing advanced and intake-specific technology. Why? Because our number one goal is to place our law firm clients in the best position to retain more cases.

The founders of ICE are experts in the field of Legal Intake services and technology. We have consulted with over 300 law firms focusing on intake and conversion services. We have implemented industry leading software technology and designed best practices to dramatically increase conversion rates. We are industry experts focused, not only on answering the phone for you, but converting potential clients into retained clients. What good is an answering service if you then need to turn around and spend countless days trying to get the potential client back on the phone? ICE will not only answer the phone, but we will qualify the potential client and, when appropriate, schedule appointments, obtain signed retainers and/or live transfer to your in-house staff.