Question 1

What Products & Services Does Salesforce Offer?

Accepted Answer

Commerce Cloud- Commerce cloud is the Salesforce ecommerce solution: “It’s a cloud-based software solution that empowers companies to unify the customer experience across all points of commerce, including web, social, mobile, store, and others. From shopping, to fulfillment, to customer service, Commerce Cloud delivers a 1-to-1 shopping experience with built-in predictive intelligence.” Sales Cloud- Salesforce’s CRM software that enables salespeople to track, contact, manage, and close leads. Marketing Cloud- Marketing automation tools that allow marketers to unify the customer journey and seamless integrate sales and marketing. Service Cloud- Customer service tools to deliver more personalized customer care across a wide range of communication channels. Community Cloud- Community Cloud is an online social platform designed to enable communication and collaboration between colleagues, clients, and customers. Collaboration (Quip)- Quip is a cloud-based collaboration tool that integrates document-sharing, CRM, spreadsheets, to-do lists, and chats all within a single system. Platform- Salesforce is a Platform as a Service (PaaS) that “brings together all the tools and services that have made us the world's #1 enterprise cloud platform.” Business can build apps to deeply customize their use of the platform.

Question 2

What Is A Salesforce Partner?

Accepted Answer

Companies and developers who have demonstrated their skill with the platform can become official Salesforce partners. Partner status is tiered based on a Partner Value Score (PVS). According to CIO, “Each partner receives a PVS based on three primary categories: ACV (bookings), expertise (measured by certifications) and customer success (measured by satisfaction surveys). High scores in one category can compensate for lower scores in another.”The partner tiers are as follows: Global Strategic: “Partners with global presence and top account influence.” Including companies like Accenture, Deloitte Digital, and Capgemini. Platinum: “Partners with a mature Salesforce practice and a global strategy.” Including companies like Atlantic Technologies, Infosys, factory42, and make positive. Gold: “Partners with a regional strategy and a growing Salesforce practice.” Including companies like Nubik, Penrod, and Arxxus. Silver: “Partners building their Salesforce practice.” Including companies like Liric, 7Summits, and AppShark Registered: Including companies like Oktana and REI System.

Question 3

What Is The Salesforce AppExchange?

Accepted Answer

The Salesforce AppExchange is an app marketplace consisting of apps designed specifically for the Salesforce platform. Apps are developed by Salesforce developers and can add functionality and features to existing Salesforce implementations. Many apps on the AppExchange are free to use, though some require a monthly licensing fee.Customers can also turn to the AppExchange to find qualified Salesforce developers and consulting partners (more on that in the following section).

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