The hospitality industry is continuously expanding, with a market size expected to reach $299.29 billion by 2029 and a compound annual growth rate (CAGR) of 4.87% between 2024 and 2029, according to Mordor Intelligence.
With segments ranging from lodging, tourism, recreation, transient, and more, it's a decorated industry with one common goal: to enhance customer service experience and satisfaction.
This highlights the importance of accessible platforms that provide specialized and continuous training to the growing hospitality labor force.
Outecho kept this in mind as it worked on its latest project with the hospitality e-learning platform Tutoreca.
The software development agency was tasked with developing a robust and scalable multi-language platform for the company from scratch, all within a four-month timeline.
This e-learning platform would then provide hotel and F&B teams with over 169 three-minute tutorials and direct contact with industry experts that they may access wherever and whenever they want.
View this post on Instagram
Outecho aimed to create a fully functioning platform that meets the needs of multiple users, all while ensuring it met the launch date.
Using a “from-scratch” approach, the company’s development process prioritized efficiency, producing work that meets the project’s stringent deadlines without sacrificing quality.
View this post on Instagram
With this, Outecho zoned in on three pain points that it believed to be the most important parts of making a tuto-learning platform.
- Tutoreca’s website needed to be scalable, being able to accommodate the evolving needs of multiple users around the world without compromising performance.
- The e-learning platform needed to be customizable, where organizations could tailor the platform depending on their unique educational requirements.
- Real-time monitoring and analytics are necessary features to enable managers to track the progress of their subordinates.
Success Through Efficient Software Design
The results of Outecho’s software development work for Tutoreca have been transformative.
Since its launch, the e-learning platform has catered to a wide variety of clientele, including La Mamounia Marrakech, Club Med, Manava Beach Resort & Spa, and more.
Tutoreca also reported having a 100% satisfaction rate from its respondents, all of which feel more confident in carrying out their work and would recommend Tutoreca to their circles.
An easy-to-use interface that comes with customizable features and content relevant to each of Tutoreca’s clients made the platform a hit in the industry.
Outecho’s project with Tutoreca is a prime example of the power of custom software development in overcoming industry-specific challenges, as well as in creating revolutionary platforms that elevate different sectors and provide business growth opportunities.
Since custom software is designed for specific businesses rather than a broad audience, it can seamlessly integrate into existing operations and scale effectively as the company grows.
Previously, DesignRush interviewed Outecho Co-founder and CEO Benjamin Dzaferovic, where he shared the secret of building strong client relationships.
Editing by Katherine 'Makkie' Maclang