WestJet partnered with creative agency Rethink for its 12th annual Christmas Miracle campaign, bringing a fresh twist to its beloved "Real-Time Giving" tradition.
This year, kids flying from Toronto to Calgary helped choose surprise Christmas presents for their parents, creating unforgettable moments for over 100 guests in the airlines' “Parents’ Wishlist” campaign.
In a statement, Jennifer Callegaro, WestJet’s director of marketing, talked about her own experiences as a parent and how she enjoys hearing what her own kids think she’d want as a present.
“Our annual Christmas Miracle is a heartwarming reminder of the magic of giving. WestJet is proud to continue our tradition of spreading joy, while helping our guests traveling over the holidays create magical memories,” she added.
Meanwhile, Don Shelford, executive creative director at Rethink, explained that “kids say the darndest things,” and they wanted to capture the funny moments while showing how relatable it is for those shopping for holiday gifts.
The logistics behind the campaign were as impressive as the surprises themselves.
Within 4.5 hours, WestJet employees sprinted through Calgary, shopping and wrapping gifts (in the airlines' signature colors, of course) to match the kids' creative suggestions.
The presents, sponsored by national partners like TELUS, Canadian Tire, and Coca-Cola, included tech gadgets, event tickets, and unique family experiences.
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This year’s Christmas Miracle also tied into WestJet’s broader initiatives, including its new brand platform, "Where Your Story Takes Off."
The airline’s recent partnerships, such as its official sponsorship of the CFL and collaborations with the Calgary Stampeders and Fairmont Banff Springs, further reinforced its commitment to creating memorable travel experiences.
"Parents’ Wishlist" will run across TV, YouTube, TikTok, and other platforms to spread holiday cheer far and wide.
The campaign shows how creative agencies can craft such unique yet relevant campaigns that blend strategy and imagination to captivate audiences.
By involving real customers and involving children, WestJet emphasizes the importance of emotional engagement in modern marketing.
It’s a WestJet Miracle
The full three-minute commercial begins with narration inspired by “A Visit from St. Nicholas,” as WestJet staff prepare a festive set for Santa Claus to greet young passengers before their flight.
But then, this Santa in blue doesn't ask the kids what they want for Christmas, but asks what their parents might like instead.
The responses are both ridiculous and charming, ranging from “a basketball ball” and an avocado to football tickets, and even a family trip to Italy.
After waving goodbye to Santa and boarding the plane, the scene shifts to Calgary, where WestJetters spring into action.
They race through stores, picking out gifts based on the children’s suggestions, then carefully wrap them in varying shades of blue and white paper.
When the families arrive at their destination, they're greeted with a heartwarming surprise: the thoughtfully chosen presents start emerging from the baggage carousel.
Parents unwrap the gifts with smiles, laughter, and even a few tears of joy as they express their gratitude for the touching gesture.
The short film concludes with WestJet’s tagline, “Where your story takes off,” accompanied by Santa’s jovial “ho ho ho.”
Meanwhile, Airbnb recently launched its first holiday spot, “Santastrophe,” which also used “A Visit from St. Nicholas,” as its basis for storytelling.
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