The A.C.T. Group

We had a very bad experience with A.C.T . Here werewhat happen to us/ Condo -1- Our tax was submit with an extract 0 in the end . Yes, an unbelievable mistake with an accounting firm. We found out as our bank charged us penalty. We contact the firm, they DIDN'T return us the penalty cost due to their mistake and they didn't apologize but only told us that we will get refund form the government. Just image if your company will short cash flow for no reason.2- They had sent email to someone who is not one of our condo contacts more than once. It is clearly violate NDA and CFA codes.3- They charged us additional monthly fee by saying we requested additional service WITHOUT communicating with us and automatically deducted from our bank. Just image you have to work with an accounting firm behaves not fairly and transparently.4- They will not deposit your earning/income in a time manner. We had HOA and rent due on the 5th monthly but they always deposit till end of the month.Overall, it is horrible experience. "

I do not recommend the tax preparation services of the A.C.T. Group. The initial quote they provided me was quite high ($350 personal, $450 nonprofit) but at first I was impressed with their consultation and bit the bullet. Unfortunately, when my taxes were complete, I was billed for an amount substantially higher than I was originally quoted (for both my personal and nonprofit's taxes). I found their communication with me to be spotty and often quite delayed. My nonprofit paperwork wasn't completed until less than two weeks before the deadline to the Attorney General (June 18). They failed to provide updates and frequently misunderstood the differences between my personal taxes and nonprofit taxes, despite multiple emails and calls where I explained it as clearly as possible. Multiple mistakes were present on my documents that I was fortunate to catch before signing.All in all, there are many tax providers in the city with much more reasonable rates and much better service. I am highly disappointed with my A.C.T. Group experience and am upset with the anxiety I feel about how my taxes were prepared. "

The ACT Group has provided timely, courteous and professional service to me for several years. Their flexiblity has been a huge help and their fees are extremely fair and competitive. I will continue to recommend their services to my various business contacts. "

The ACT Group has handled my business and personal accounting and tax accounting for over 10 years.They have always been the perfect partner for me and my small business.The ACT Group understand the unique needs of a small business. They are responsive, responsible, flexible and service-oriented. They’ve provided me with invaluable guidance and insight over the years. As a small business owner and create professional, their service and support provides me great peace-of-mind and allows me to focus on the aspects of my business that I am best at.They’ve also kept me on-track with my business and personal filings, both Federal and State. Because they handle my business accounting, finalizing filings is simple and efficient.Their culture is terrific. Their staff are upbeat, positive, and very client-oriented.I highly recommend them for any individual, household, or business. "

Last year, I consulted ACT Group because I started a small business and wanted to get guidance for properly filing taxes. I also wanted to support a local business.ACT Group (working with Kevin) was extremely helpful in guiding me through different deductions and making sure I submitted everything necessary. They also assisted me in calculating an estimated payment for both state and federal taxes. They had a straightforward online platform to upload documents and to also receive documents from them.I plan on using them again for this current year, and would recommend them to anyone needing help with their taxes. "