Reviews
Review points are the most crucial ranking factor because they are a transparent measure of the agency’s expertise, work quality, client satisfaction, and level of trust.
How We Source Reviews:
- Businesses can submit detailed testimonials about the challenges, results, and overall feedback on working with an agency.
- Agencies can submit client reviews to their profile, subject to verification.
- DesignRush collates feedback from legitimate third-party review sites.
All these undergo a stringent verification process: evaluating the reviewer and fact-checking any claims made.
How We Verify Reviews:
- We authorize each reviewer through their LinkedIn profile, which ensures authenticity and reliability, mitigating the possibility of spammy or questionable reviews.
- Where necessary, we verify reviewers via email or call to complete our legitimacy check to provide helpful, credible reviews from real people and past clients.
How We Calculate the Average Star Rating:
- To provide a fairer assessment of each agency’s performance, we consider the overall distribution of ratings for each agency using the Bayesian Statistical Method.
- This method will prevent skewed or inflated agency scores by adding a 3.5-star rating to all profile reviews as a smoothing baseline factor.
- Agency with one 5-star rating
- •Old System: 5 stars•Bayesian Method: 4.3 stars
- Agency with twenty-nine 5-star ratings
- •Old System: 5 stars•Bayesian Method: 5 stars
For example:
This user-centric update to our Agency Reviews methodology further strengthens users’ trust in DesignRush as the B2B Marketplace for finding the right agency for their project.