DesignRush MARKETPLACE FAQs

What is DesignRush
MARKETPLACE?

DesignRush MARKETPLACE connects qualified brands with verified agencies for different projects such as digital marketing, graphic design, e‑commerce website design, software development, to name a few.

In other words, our team of experts help businesses find the right agency for their project as well as help agencies find clients they can bring most value to.

What is DesignRush?

How does
DesignRush MARKETPLACE
work?

To ensure we recommend only the most qualified agencies for a project, we take several careful steps from project vetting to agency shortlisting and beyond.

Each Marketplace goes through:

Step 1: Project Vetting

DesignRush only announces thoroughly vetted digital projects in various fields from marketing to software development.

To vet their project, each brand must complete an:

  • Agency Selector Form to submit an official request for proposals
  • Agreement Form. After we vet and accept the project, we request that each brand signs an agreement form to ensure the information they provided is accurate and to commit to reviewing the agencies DesignRush recommends.

Step 2: Shortlisting Verified Agencies

Once we have vetted and announced a project, our team of experts browses through our network of top-rated agencies to find the best match.

We only shortlist candidates from our pool of verified agencies (get verified now!), reviewing their expertise, rates, portfolios and other information, to find experts who satisfy the project criteria.

Once the best candidates are shortlisted, the DesignRush MARKETPLACE team invites them to bid for the project.

Step 3: Project Bidding

DesignRush MARKETPLACE team sends the shortlisted agencies a bidding invite that is valid for 48h.

The bid represents the amount they are willing to pay for an introductory call with the brand that announced the project. In other words, it’s the amount an agency would pay for a lead.

Please note that bids do not represent the estimated project value.

Here’s an example: Let’s say we announce that a brand is looking to hire an experienced website designer for a $15,000 project.
“We’d like to bid $250
to be connected with
the qualified lead”.
Here’s the correct way
to bid for the project
“My agency would do the
required work for
$12,000”
Here’s the incorrect way
to bid for the project

For each project, 2-5 highest bidders are awarded the lead.

Step 4: Introduction

The next two steps are simple.

As soon as the winning bids are settled, DesignRush MARKETPLACE team connects the shortlisted agencies (i.e. the winning bidders) with the brand behind the project via email.

The brand representatives take over from here and begin reviewing the 2-5 recommended agencies.

DesignRush Expertise

Step 5: Meeting

The rest is up to you!

The winning agencies can then set an exploratory meeting with the potential client to further assess their capabilities with the client’s requirements.

DesignRush team

Frequently Asked Questions

I found a project that matches my expertise. Where can I apply?

Only DesignRush verified agencies are eligible to submit a proposal and join the bidding.

Get your agency verified here!

Once verified, qualified agencies will start receiving invitations to bit for relevant projects. DesignRush MARKETPLACE will contact each suitable, verified candidate, so all they have to do is ensure their DesignRush profiles are complete and up-to-date.

I qualified as one of the top 5 highest bidders. Does this mean I have a 20% chance of winning the project?

No, winning the lead does not guarantee the project to any of the highest bidders.

It is a chance to stand out in a crowded, highly competitive environment.

Like any marketing platform, DesignRush MARKETPLACE helps agencies generate qualified leads, but it cannot guarantee conversions.

I had a call with the client but I am not satisfied with the outcome. How can I claim my DesignRush credits?

Only the agencies that did not have a chance to get on a call with the lead within the set timeframe are eligible for DesignRush credits.

How much does the lead cost?

The minimum bid rate is determined based on the project value.

Each project bid comes with a preset limit that varies on the project value ranges. For instance, bids for the projects valued between $5,000 and $10,000 start at $50.

I won the lead, but the client is unresponsive. Can I get a refund?

Our thorough background check on each project we announce minimizes such risks but it cannot eliminate them.

Unfortunately, we cannot provide refunds. Instead, in the unlikely event that a lead-turned-client becomes unresponsive, we will convert the winning agency’s bid into credits that can be used for any available marketing opportunities on the DesignRush platform.

Let’s clarify the terminology: An “unresponsive” client is the one that fails to reply to the winning agency in the timeframe of 7 business days after the agency’s third attempt of a written follow-up. All follow up attempts must be made within the 30 days after the lead introduction.

Now, how do agencies redeem this credit? All they have to do is get in touch with their DesignRush client relationship manager and we will guide them through the process.

Important: DesignRush MARKETPLACE (marketplace@designrush.com), must be CCed in all client communications between the winning bidders and brands. We are here to support both parties during the process.
Got any additional questions? Ask us at marketplace@designrush.com!
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