Couch & Associates

KeAloha and her lovely staff have been preparing my taxes for 10 years and they consistently save my small business money. Like a lot of people, doing my taxes isn't high on my list of fun things to do but I know that KeAloha is going to take good care of me. I really appreciate them and all the heart they put into what they do. I can't recommend them highly enough! "

KeAloha is simply amazing. I cannot recommend KeAloha Couch highly enough. I used her to do an estate’s taxes last year and was blown away. She is brilliant and knows more tax law than anyone I have ever met. She also goes to tax court regularly, specializes in complex cases, knows the examiners and judges in SF, and yet she is startlingly reasonable. She is also fast, communicates well, explains even complicated concepts easily, and handles each client personally. Her staff is amazing. I used her to close the estate this year and continued to be impressed. I don’t know who those who said she was overpriced are used to having prepare their taxes! I have been paying another excellent CPA over double what she charged me. "

Love these guys! Been with them for years now. "

Amazing personal service. Every year like clock work they always end up saving me money. Their secured cloud system for sending and receiving personal information is top notch. Highly recommend. "

I had a terrible experience with this company. First, they are horribly disorganized. The first time I called, I was told by the receptionist to just drop off my taxes, even after I explained that I was a new client. I made an appointment anyway a few weeks after I dropped them off because i wanted to go over them with KeAloha. At the meeting, I was told by KeAloha that she hadn't started them yet because she likes to meet her new clients, and why hadn't I made an appointment earlier? So we filed an extension. Fine. The next meeting, after tax season was over, we waited for 45 min. for KeAloha to show up because apparently she was medicating her cat. When the meeting finally started it was obvious that she had done nothing to prepare for it--not even glance at the file. We had to spend more time rehashing information we had already told her once before.Even all this could have been swallowed, except that the people at the company then did our taxes incorrectly, resulting in what would have been our owing thousands of dollars.The kicker, though, was that when my husband asked KeAloha to walk him through our taxes because the numbers looked wrong to him, she mocked him for being detail-oriented. She refered him to her partner, who actually did our taxes, and he admitted while on the phone with my husband that he had made a mistake. So instead of paying thousands, we got a refund. But only because my husband caught the error. "