rethinkCX is a Toronto customer experience consultancy run by operators who led CX at Canada Goose, Mejuri and Lululemon. We work with small and mid-market companies that are too small for a CX team and too big to wing it.
What we do:
- CX Assessment: a fixed-scope, 6-week diagnostic with interviews, data review, findings and a prioritized roadmap
- Contact center and support operations: QA, workforce management, KPIs
- Helpdesk and AI agent selection and rollout
- Voice of the customer programs and customer journey mapping
- Call center outsourcing advice: requirements, RFPs, vendor selection
Book a free 15-minute discovery call at rethinkcx.com.
