The Largo Group

I am filing this complaint regarding The Largo Group for unprofessional conduct, lack of communication, and failure to provide services consistent with accepted accounting and tax preparation standards.Throughout my engagement with the firm for the 2024 STR Preparation/Cost Segregation and 2024 Tax Return Preparation, I experienced persistent and repeated communication failures. Appointments were frequently missed or rescheduled without notice, and messages often went unanswered for several days or weeks. Despite my ongoing efforts to follow up, responses from their team, primarily from Anne and Scott were consistently delayed, disorganized, or incomplete.The firms poor communication directly led to delays and errors in my 2025 tax filings, including a denied federal return due to missing dependent information that I had provided months earlier. Additionally, I did not receive my state tax return in a timely manner and was given no confirmation or status updates. These errors caused unnecessary frustration and created financial uncertainty.I paid the firm in full ($2,500 for STR/Cost Seg services and $2,750 for tax return preparation), but the services rendered did not meet the standards of accuracy, timeliness, or professionalism that were promised. When I requested a refund, The Largo Group refused, citing completion of work despite clear evidence of substandard service and lack of due diligence.I believe The Largo Group prioritized its own profits over proper client service and accountability. I want future clients to approach any dealings with this business with full knowledge so they go in with their eyes open about how The Largo Group operates. "