GlowTouch

Transforming Businesses With Innovative Technology
9931 Corporate Campus Dr., Suite 1400, Louisville, Kentucky 40223, United States
https://www.glowtouch.com
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GlowTouch
2.9 (20)

GlowTouch Overview

Number of Employees
1000 & Up
Minimal Budget
$50,000 & Up
Average Hourly Rate
$49/hr
Year Founded
2002

GlowTouch is a leading customer service outsourcing firm dedicated to enhancing customer retention and brand loyalty through expert first-contact issue resolution. The firm's agents become knowledgeable extensions of the client's business, transforming customer care into a revenue-generating service. With a strong focus on technology-driven solutions, GlowTouch guides clients through digital transformation, helping them connect with their customers.

In addition to customer service outsourcing, GlowTouch offers comprehensive business process and technology outsourcing services. Its technical team, including engineers and software developers, works seamlessly with in-house information technology (IT) departments or as independent units to deliver superior technical support. With over 20 years of experience, GlowTouch provides innovative solutions that streamline back-office functions, drive efficiency, and improve overall business performance.

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GlowTouch Services

Outsourcing Expertise
Outsourcing Expertise
  • Outsourcing

GlowTouch Reviews

Reviews from Google Maps are available on this profile.
I’ve worked at this company for over an year after all the hard work and suffering from the mold and dirty carpet that has never been cleaned, COVID going around this company let me go before I hit 9 points which is the cut off point for termination. They let me go at 8 points and said that it was “pattern” when I haven’t called in for a while 30 days. The supervisors discriminate and the company doesn’t even pay for sick time only PTO. the flu and Covid going around the call center with it being SO tiny , they don’t CARE. They don’t care if you have a drs note, they don’t excuse nothing. "
Dominique's Review Sourced from Google
Y'all please believe the reviews!! I had an interview with them they rescheduled me three times!!! and didn't interview me at all while I was waiting for someone to come on the lady Ariel has a nasty attitude..I posted a review about my interview experience and then Chris called me pretending to be sorry for how I was treated he was good at talking nothing! Any who he pleaded and was like they need to do better🙄 So I went ahead and allowed him to schedule me another interview..They interviewed me just to tellw no and I already knew it was no! They care about reviews though..Keep posting truth!! This company I believe God protected me from..This company and the people I can tell is trash.. "
Terry Mcneil's Review Sourced from Google
Excellent customer service!Jessie is a great employee ! He is awesome… "
Jessica Crespo's Review Sourced from Google
Great locale outside Louisville in East end. Biz all around and GlowTouch is the real deal. Talk w Vik. He has the answers "
Keith Miller's Review Sourced from Google
Fantastic corporate citizen for Louisville "
Mike Morgan's Review Sourced from Google
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GlowTouch Clients

Food Industry
Gaming Industry
Fintech Industry

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