Looking for a reliable BPO company to handle your non-core business activities and operations? We went through countless verified client feedback and success stories of leading BPO service providers to build our listing — all to help businesses like yours find the right partner. Browse our directory and tailor your search by location, pricing, minimum budget, team size, and other criteria to begin your search.
We shortlisted the top ten BPO companies after assessing over 700 service providers based on portfolios, client testimonials, skill expertise, industry accolades, and certifications. Read on to explore their services, specializations, and success stories and find the agency that best matches your needs.
Table of Contents
The Number 1 BPO Company as Selected by DesignRush Is...
1. Invensis
- Best for: Overall
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2000
- Size: 1000 & Up
- Location: Lewisville, TX
- Notable clients: Philips, Bank of America, Airbus, IBM, Verizon
Invensis is a leading BPO service provider with over two decades of proven track record. It has a global force of over 5,000 professionals experienced in finance, back office, call center, IT outsourcing, eCommerce support, claims processing, order management, data analytics, digital marketing, and more. It is known for its unwavering dedication and commitment to excellence, which has allowed it to gain the trust of over 1,000 satisfied clients and recognition from The Ivey Business School Ontario, Harvard Business Review, and Gartner.
Invensis Sucess Story
- Challenge: A US-based property management firm struggled with inaccurate expense claims due to poor documentation and a manual reimbursement process. This led to delays, errors, and difficulty verifying the legitimacy of expenses.
- Solution: The company implemented a digital expense management system, which allowed property managers to submit claims electronically, attach scanned receipts, and eliminate the need for manual filing. The system also automated routing for approvals.
- Results: The collaboration resulted in a nearly 90% reduction in errors, close to 100% transparency, 80% faster approvals, and enhanced security for expense documents.
Check Out Invensis Agency Profile
2. Unity Communications
- Best for: Back-office support solutions
- Average hourly rate: $9
- Minimum budget: Inquire
- Founded: 2009
- Size: 100-249
- Location: Gilbert, AZ
- Notable clients: RingCentral, Microsoft, Konica Minolta, AT&T, Amazon
Unity Communications is a leading provider of BPO services focusing on accounting and finance, IT helpdesk, technical support, data entry, customer service, virtual assistance, eCommerce support, call center, and healthcare services. With a team of over 800 agents and an average tenure of 2.8 years, it has proven its expertise in helping companies enable efficiency, reduce operating costs, and achieve business scaling through award-winning solutions.
Unity Communications Sucess Story
- Challenge: A leading IT and telecommunications company saw a customer surge due to the rise in remote work. This influx overwhelmed its back-office team, affecting customer service and sales support. Time-consuming administrative tasks further limited its teams’ ability to generate new sales proposals.
- Solution: Unity Communications established a dedicated back-office team with a project manager to handle data entry, order processing, proposal creation, and account reconciliation. It deployed communication channels to ensure real-time reporting and updates. Key performance indicators (KPIs) were set to track progress and productivity.
- Results: The partnership achieved a 42% reduction in average handle time while the quality score remained high at 90%. The client also significantly increased its customer satisfaction by 92%. The BPO services were so effective that the client can streamline its back-office processes, boosting productivity by 70% in just two months and allowing a refocus on new customer acquisitions as well as market presence expansion.
Check Out Unity Communications Agency Profile
3. Auxis
- Best for: Finance and accounting BPO
- Average hourly rate: $75
- Minimum budget: $50,000 & Up
- Founded: 1997
- Size: 500-999
- Location: Fort Lauderdale, FL
- Notable clients: Aspen Dental, Brandsmart USA, Coveris, DHL, Pepsico
Auxis is a leading tailored BPO solutions service provider for mid-market companies and enterprise-level corporations. From core BPO services like IT, finance, accounting, and customer service, it has expanded its expertise to intelligent automation, digital transformation, revenue cycle management, restaurant auditing, brand protection, and loan processing. Its nearshore team has strong English skills and shares the same culture, ensuring seamless collaboration even on complex tasks. Overall, Auxis’ focus on innovation, customer-centric approach, and efficiency empowers its partners to streamline business operations and achieve high-quality results.
Auxis Sucess Story
- Challenge: After several acquisitions, a private equity-backed packaging wholesaler struggled to streamline its fragmented back office. It was burdened with multiple enterprise resource planning systems, a lack of standard practices for operational tasks, and a hard-to-scale operating model that created bottlenecks, consequently hindering business growth.
- Solution: Auxis conducted a BPO opportunity assessment and designed a future operating model for centralized finance and accounting in its nearshore center. This model realigned resources by function, enabling specialization and efficient handling of tasks across all North American plants. Its deployed BPO services include accounts payable, accounts receivable, and general accounting.
- Results: Within 4 months, Auxis established a centralized BPO team handling finance and accounting for the client’s six business units. This streamlined operations and achieved a significant cost reduction exceeding 45%.
Check Out Auxis Agency Profile
4. Premier BPO
- Best for: Human resources (HR)
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2003
- Size: 1000 & Up
- Location: Clarksville, TN
- Notable clients: Cass Information Systems Inc., Gain Capital, The Newberry Group, AMP Smart, TechSmith
With over two decades of industry experience, Premier BPO has deployed solutions specializing in digital marketing, IT support, procurement, HR, data management, compliance, research, fulfillment, and finance. Its co-sourcing approach leverages human expertise and cutting-edge technology to create customized solutions that optimize back-office processes and elevate customer service. Partnering with Premier BPO offers businesses access to top-notch BPO solutions that lead to an exceptional customer satisfaction (CSAT) rate of 85%. The BPO service provider is recognized by The Stevie Awards, Titan Awards, and CX Awards.
Premier BPO Sucess Story
- Challenge: Struggling with revenue loss and high employee turnover, a US-based solar solutions provider for homeowners needed to maintain business operations and deliver excellent customer service.
- Solution: Premier BPO addressed these challenges through a co-sourcing model, integrating seamlessly with the client’s existing team. It implemented several practices to achieve the desired result. First, it implemented a workforce management system to streamline staffing and scheduling. Second, it followed a targeted approach to reduce the backlog of service tickets, resolve payment errors more efficiently, and develop comprehensive training programs to ensure a skilled and knowledgeable workforce.
- Results: The partnership met an exceptional completion rate of 97% for its service level agreements (SLAs), demonstrating consistent high-quality customer service. Customer satisfaction increased, emphasized by the company’s exponential rise in 5-star ratings. The client also achieved a 5x increase in size within the first year.
Check Out Premier BPO Agency Profile
5. ARDEM Incorporated
- Best for: Data entry
- Average hourly rate: Inquire
- Minimum budget: $1,000-$10,000
- Founded: 2004
- Size: 250-499
- Location: Hillsborough, NJ
- Notable clients: Agile Therapeutics, American Kidney Hub, MiMedx, Habitat for Humanity, National Institutes of Health
With over two decades of experience in the industry, ARDEM Incorporated is a trusted leader in BPO. It leverages cutting-edge technologies like automation, machine learning, and artificial intelligence (AI) to streamline processes and deliver intelligent BPO services. With its proprietary cloud-based BPO solutions, ARDEM Incorporated enables businesses to gain a competitive advantage through optimized processes and exceptional customer service.
ARDEM Incorporated Sucess Story
- Challenge: Data entry errors within the electronic health record (EHR) system posed a significant challenge for a prominent healthcare facility. These errors threatened patient safety, potentially leading to misdiagnoses, incorrect treatment plans, and medication errors. The lack of data quality could compromise patient safety and hinder accurate research and reporting, potentially leading to misinformed healthcare decisions.
- Solution: ARDEM Incorporated’s team of experts implemented a dual data entry procedure. The agency meticulously assembled the team based on workload and rigorous training to guarantee consistent and precise data entry. It developed a custom dual entry application that facilitated efficient data comparison along with image preprocessing to simplify data entry for complex documents. Automation tools further enhanced accuracy by reducing manual tasks. It automated the comparison and validation process, simplifying the flow while ensuring compliance with healthcare regulations.
- Results: The dual-entry system ensured the accuracy and integrity of patient records. ARDEM Incorporated’s solution transcended beyond data accuracy. It rippled through improved patient safety, healthcare delivery efficiency, and patient satisfaction.
Check Out ARDEM Incorporated Agency Profile
6. Enshored
- Best for: Sales and technical support
- Average hourly rate: $15
- Minimum budget: Inquire
- Founded: 2014
- Size: 1000 & Up
- Location: Long Beach, CA
- Notable clients: TravelPerk, Paddle, RepairSmith, Facilitron, Spot2nite
Enshored is a BPO provider offering a winning combination of skilled personnel, streamlined processes, and cost-effective solutions. Its competitive workforce has an attrition rate of only 1% in key areas. With clear contracts, dedicated client managers, and on-site oversight, Enshored offers comprehensive services encompassing various areas like customer service, back-office, marketing, sales support, technical support, and content creation. By partnering with Enshored, you gain access to the right people, the right process, and the right price to achieve business growth.
Enshored Sucess Story
- Challenge: TravelPerk, a booking platform, saw a drop in sales during the COVID-19 pandemic. As travel restrictions eased and demand surged, the client needed a BPO partner that could scale up a customer support team with strong technical expertise in the travel industry and is in cultural alignment with TravelPerk’s values.
- Solution: Enshored started through a recruitment drive. It specifically targeted agents with valuable skills, including experience in the travel industry, technical know-how, a strong focus on customer service, and a high level of empathy for handling stressed travelers during check-in processes.
- Results: The partnership led to significant growth within the Enshored team, expanding from 15 agents to a robust team of 400 within 18 months. This expanded team provides sales and technical support, handling interactions via live chat, email, and phone.
Check Out Enshored Agency Profile
7. HiredSupport
- Best for: Customer support
- Average hourly rate: Inquire
- Minimum budget: Under $1,000
- Founded: 2016
- Size: Under 49
- Location: Rancho Cucamonga, CA
- Notable clients: HealthyStuff, Fixd App, Private Tunnel VPN, CoinTree, WowCube
HiredSupport is an outsourcing company offering the best-in-class BPO services, ranging from back-office support, claims processing, content moderation, data annotation, data entry, and processing to legal outsourcing and virtual assistants. It features an impressive portfolio, serving over 125 global clients. Its teams also adeptly handle a staggering 7,000 customer interactions daily. HiredSupport’s BPO services have been proven successful, with a significant 40% average revenue increase after the partnership.
HiredSupport Success Story
- Challenge: Healthy Stuff, a health testing company, needed additional customer support due to its growing customer base. Its internal team struggled to manage the volume of live chat and email inquiries, which resulted in a decline in customer satisfaction KPIs.
- Solution: HiredSupport implemented a 24/7 live chat and email support solution across the client’s brands. It provided a dedicated team of four agents equipped to handle both channels. The team was divided into three shifts, with additional support during peak hours to ensure fast response times. This allowed Healthy Stuff’s internal team to focus on other areas while maintaining high-quality customer support.
- Results: Healthy Stuff’s customer satisfaction score jumped from 76% to over 90% within just 2 months. Outsourcing customer support to HiredSupport improved response times and consistent customer satisfaction, all while achieving cost efficiency.
Check Out HiredSupport Agency Profile
8. Working Solutions
- Best for: Customer experience (CX)
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1996
- Size: Under 49
- Location: Plano, TX
- Notable clients: Peloton, Halo, Toyota, Fed Point, Datalot
With nearly three decades of experience, Working Solutions has become a leading BPO provider known for delivering exceptional customer experience (CX). It leverages a virtual network of over 150,000 professional agents proficient in customer support, sales support, analytics, back-office support, and technology-driven operational solutions. This robust infrastructure allows them to scale their services to meet business goals seamlessly.
Working Solution Success Story
- Challenge: A national airline faced a crisis brought upon by a system-wide operational failure due to a winter storm. This resulted in millions of stranded holiday travelers and a massive backlog of over 200,000 customer support tickets.
- Solution: Leveraging its geographic proximity to the airline, Working Solutions provided an immediate customer service solution. The BPO service provider built a robust team, training over 900 agents within just 9 days, all specifically equipped to handle the airline’s unique needs. To ensure efficient case resolution, it adopted a scalable staffing approach, dynamically adding or reassigning agents based on real-time needs. This flexibility ensured efficient case resolution throughout the process.
- Results: Within five days, Working Solutions successfully closed over 200,000 customer support cases, effectively eradicating the backlog with a case resolution rate of 50% and an accuracy rate of 95%. The team closed 15 cases per hour, demonstrating exceptional efficiency. This rapid and accurate resolution not only addressed the airline's immediate crisis but also set a new benchmark for customer experience service within the industry.
Check Out Working Solutions Agency Profile
9. TechSpeed
- Best for: Data management
- Average hourly rate: $6
- Minimum budget: $1,000-$10,000
- Founded: 2002
- Size: 100-249
- Location: Portland, OR
- Notable clients: FinTech, Success Real Estate Group, Buzz Marketing Group, Cue Insights, Hypnosis Focus Groups
TechSpeed is a leading provider of outsourcing services, specializing in unique nearshore and offshore delivery models aimed at delivering high-quality and cost-effective back-office support. Its experienced team can handle various tasks, including claims processing, identification verification support, web page and catalog maintenance, supply chain and logistics management, content management, virtual monitoring, field services, and HR and recruitment. TechSpeed differentiates itself through its commitment to smart outsourcing, which combines human expertise with cutting-edge technology. It fosters a culture of continuous learning, ensuring its team stays current on the latest trends in BPO.
TechSpeed Success Story
- Challenge: FinTech relied on large-scale algorithmic scraping to gather heavy data sets. While machine learning helped organize this data, additional support was needed to ensure accuracy and maintain extensive information on medium- and large-market companies across various domains.
- Solution: TechSpeed built a 25-person team to refine the client’s massive dataset. Utilizing a cross-trained, 24/7 team ensured data accuracy, handled project fluctuations, and accommodated extra client work. It aligned the client’s business through real-time reports and bi-weekly calls which fostered collaboration and continuous improvement.
- Results: The collaboration surpassed FinTech’s accuracy goals by 99%, exceeding processing speed and target turnaround times. This efficiency translated to significant cost savings for the client by over 115,000 hours in labor, resulting in a cost reduction of $1,325,500.
Check Out TechSpeed Agency Profile
10. Datamark
- Best for: Recruitment solutions
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1989
- Size: Under 49
- Location: El Paso, TX
Datamark is a leading global contact center and BPO service provider with over three decades of experience. Its BPO services focus on business process reengineering, data capture solutions, document process outsourcing, and offsite and onsite outsourcing. Datamark prides itself on building long-term, collaborative partnerships with its clients. Its diverse and global workforce possesses extensive domain expertise, ensuring a quick and seamless onboarding process for clients’ BPO needs.
Datamark Success Story
- Challenge: A phone interpretation company wanted to expand into face-to-face, video, mobile, and telehealth services. It struggled to meet the growing needs of its diverse customers, specifically in recruiting and training medical interpreters who were fluent bilingual speakers and understood language nuances.
- Solution: Datamark designed a successful pilot program to efficiently train candidates and ensure they graduated with the necessary skills to fit the company’s needs. It also addressed employee burnout and improved job satisfaction. This included creating a standardized work environment and implementing proven long-term retention strategies.
- Results: The partnership increased the number of client’s interpreters by 5000% in five years, from 20 in 2016 to over 1,000 by 2021. This global team now offers over 20 languages in 1,700 US cities, facilitating a record-breaking 40 million video and phone interpretations by 2021.
Check Out Datamark Agency Profile
How We Picked the Best BPO Service Providers
Our dedicated selection team at DesignRush sifts through our directory of BPO service providers using an in-depth qualitative process. This ensures that the agencies we select are within our high standards. We picked the best BPO companies based on the following criteria:
- Client satisfaction: Verified client feedback on agency expertise, work quality, and credibility
- Successful case studies: Range of work and industry focus
- Industry accolades: Awards and recognition from reputable industry leaders
- Team quality: Level of expertise, niche BPO knowledge, work ethics
- BPO services: Measurable results and top-notch performance
For each BPO company we feature on the platform, we ensure that they offer:
- Technical BPO expertise
- Proven process optimization methodologies
- Scalable services based on project demand
- Strong communication and interpersonal skills
- Data security best practices
Visit the DesignRush Research Methodology page to learn more about our selection process.
10 Most Popular BPO Companies Compared
| Agency name | Location | Hourly rate | Size | Best for |
| Invensis | Lewisville, TX | Inquire | 1000 & Up | Overall |
| Unity Communications | Gilbert, AZ | $9 | 100-249 | Back-office support solutions |
| Auxis | Fort Lauderdale, FL | $75 | 500-999 | Finance and accounting BPO |
| Premier BPO | Clarksville, TN | Inquire | 1000 & Up | Human resources (HR) |
| ARDEM Incorporated | Hillsborough, NJ | Inquire | 250-499 | Data entry |
| Enshored | Long Beach, CA | $15 | 1000 & Up | Sales and technical support |
| HiredSupport | Rancho Cucamonga, CA | Inquire | Under 49 | Customer support |
| Working Solutions | Plano, TX | Inquire | Under 49 | Customer experience (CX) |
| TechSpeed | Portland, OR | $6 | 100-249 | Data management |
| Datamark | El Paso, TX | Inquire | Under 49 | Recruitment solutions |
Best BPO Service Provider Rankings
759 Companies
Rankings updated: May 24, 2025
Find a BPO Company Near you
Best Customer Support & Data Solutions in 2024Hugo is the largest specialty provider of customer care, data, and community support solutions. [... view the full profile of Hugo]Chicago, Illinois 1000 & Up $10/hr Under $1,000
24/7 Professional Outsourced Customer Support TeamSupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. [... view the full profile of SupportYourApp]Wilmington, Delaware 1000 & Up Inquire $1,000 - $10,000
Implementing Social Selling Approach to Boost B2B SalesAddlium is your trusted partner for outsourced sales and lead generation services. We help B2B companies enrich their pipeline and boost sales consistently. [... view the full profile of Addlium]Kyiv, Ukraine Under 49 $25/hr $1,000 - $10,000
Close more deals with ROI-focused lead acquisitionBelkins is a B2B lead acquisition agency helping businesses generate high-quality leads & close deals. Belkins has been the award-winning agency for 5 years in a row and has 1,000+ loyal customers [... view the full profile of Belkins]Dover, Delaware 250 - 499 $50/hr $1,000 - $10,000
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO SolutionsTechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop [... view the full profile of TechSpeed]Portland, Oregon 100 - 249 $6/hr $1,000 - $10,000
Software strategy and development consultancyWe’re a custom software engineering and consultancy firm. From application development and enterprise architecture to full-on system modernization, our solutions and services enable you to move [... view the full profile of Headspring - Part Of Accenture]Austin, Texas 100 - 249 $150/hr Inquire
Do More Than Business Development and BeyondDMT Business Development is the ultimate sales partner, making it easy to approach potential clients and set up meetings confidently. Our Appointment Setting and Lead Generation services empowers you [... view the full profile of DMT Business Development]Ottawa, Canada 50 - 99 $25/hr $1,000 - $10,000
Modern Healthcare SolutionsCareCloud, Inc. is a prominent provider of proprietary cloud-based healthcare solutions for expanding healthcare organizations. CareCloud (Nasdaq: CCLD, CCLDP, CCLDO), formerly known as MTBC [... view the full profile of CareCloud]Clyde, New Jersey 1000 & Up $20/hr Inquire
Closing deals, opening doorsMunzai Solutions is a creative development and digital sales organization that aims to address a market vacuum. We give you a chance to see a significant improvement in your business growth with our [... view the full profile of Munzai Solutions]Manchester, United Kingdom Under 49 $20/hr $1,000 - $10,000
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Design & Manufacturing Rock Solid ElectronicsTitoma stands for Time to Market.We design custom embedded devices with the best value components from Greater China and help navigate tariffs through Portable DFM. Engineering is in Taiwan and [... view the full profile of Titoma - Portable Design For Manufacturing]Taipei, Taiwan 50 - 99 $50/hr $50,000 & Up
Top Notch Backoffice Service ProviderTop Notch Backoffice Service Provider [... view the full profile of Data Entry Help]Chicago, Illinois 250 - 499 $2/hr Under $1,000
Transforming Sales Growth Through ScienceLeadBuds is a specialized B2B lead generation company that leverages over a decadmpowerment. Built on trust and reliability, LeadBuds delivers consistent value through tailored LinkedIn and email [... view the full profile of LeadBuds]Kyiv, Ukraine Under 49 $25/hr $1,000 - $10,000
Faster and BetterBeetsoft is an IT Consultancy, Outsourcing, Annotation and BPO company based in Vietnam and Japan. We cater to SME and MNC’s all around the globe by providing high-end services at a very reasonable [... view the full profile of BeetSoft]Hanoi, Vietnam 500 - 999 $16/hr $1,000 - $10,000
Protel BPO, nothing matters more than how your customers view your brand how they interact with itProtel BPO, located in Belize City, Belize, is a leading and locally owned outsourcing provider. Since 2013, it has been delivering exceptional INBOUND and OUTBOUND omnichannel contact center services [... view the full profile of ProtelBPO]Belize City, Belize 500 - 999 $14/hr $50,000 & Up
Premium Software Development & Tech Recruitment ServicesIT managed services, offshore team in Poland , Romania , and LATAM , highly-technological clients with ultra high satisfaction [... view the full profile of DevsData Tech Talent]New York City, New York Under 49 $55/hr Inquire
Your trusted Data Entry Outsourcing & Web Research PartnerUniquesdata is a global data management outsourcing company providing a wide range of solutions, including data entry, market research, data digitization, data processing, data conversion, data [... view the full profile of Uniquesdata]Ahmedabad, India 100 - 249 $5/hr Under $1,000
Answering calls since '59!For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today! [... view the full profile of Call Management Resources]Columbus, Ohio 50 - 99 Inquire Under $1,000
Top IT Staff Augmentation Services CompanyParallel Staff simplifies nearshore outsourcing, bringing businesses and IT talent together. Our flexible nearshore staff augmentation enables you to find the right professionals at the right time [... view the full profile of Parallel Staff]Richardson, Texas 250 - 499 $60/hr $25,000 - $50,000
Co-building AI-driven economyLabel Your Data provides secure and high quality data annotation services for Computer Vision or NLP applications since 2020. We help Data Scientists and AI Engineers streamline the dataset labeling [... view the full profile of Label Your Data]Wilmington, Delaware 250 - 499 Inquire Inquire
We believe that meaningful and sustainable employment has the power to change the world!ManpowerGroup Malaysia is the world leader in winning, innovative workforce solutions, connecting human potential to the power of business. [... view the full profile of Manpower]Kuala Lumpur, Malaysia 1000 & Up Inquire Inquire
Digital design solutions for small to medium businesses.Digistart Solutions assists you in developing a digital presence that is both polished and appealing. We are a digital design business that has the expertise to get you started on the path to [... view the full profile of Digistart Solutions]Mississauga, Canada Under 49 $70/hr $1,000 - $10,000
Realtime offshore solutionDynamicflow is a design and development firm. We work across the design and implementation of ideas that helps businesses to navigate in the competitive marketplace. We specialize in creating branding [... view the full profile of Dynamicflow]Dhaka, Bangladesh Under 49 $15/hr Inquire
Resource Augmentation Company For Funded StartupsOur technical excellence ensures that we ignite innovation while safeguarding your MVPs through cost-effective resources. [... view the full profile of Blue Orbits]Kuala Lumpur, Malaysia 50 - 99 $15/hr $10,000 - $25,000
Your On-Demand Sales TeamMartal Group is an award-winning B2B lead generation and sales agency specializing in scaling tech businesses. Since 2009, our top-performing sales executives have been instrumental in generating [... view the full profile of Martal Group]Toronto, Canada 50 - 99 $45/hr $10,000 - $25,000
Enshored - powering growthEnshored is the leading outsourcer for start-ups. Were here for the innovators, for the scalers. Were here for the creators, for the makers, for the horizon scanners who saw it and then went out there [... view the full profile of Enshored]Long Beach, California 1000 & Up $15/hr Inquire
Opel Solutions: Navigating the Digital World for YouOpel Solutions: Your trusted digital partner since 2020. Our expertise encompasses digital marketing, web development, software services, and design excellence. We elevate your online presence, from [... view the full profile of Opel Solutions]San Diego, California Under 49 $70/hr $1,000 - $10,000- We help businesses increase their profitability, improve their efficiency and streamline their business processes through smarter outsourcing. We help companies grow by giving them access to great [... view the full profile of Cloudstaff]Sydney, Australia 1000 & Up Inquire Inquire
BPO services spanning domains.With over 35 years of industry experience and a client base of 250+ companies spanning multiple sectors, Fusion CX Group is a trusted provider of top-notch call center and customer care services. [... view the full profile of Fusion CX]Draper, Utah 1000 & Up $25/hr $10,000 - $25,000
Top Notch BPO Services.Premier BPO is a leading Business Process Outsourcing company that excels in combining technology, human resources and customer requirements to deliver tailored solutions. [... view the full profile of Premier BPO]New Providence, New Jersey 1000 & Up Inquire Inquire
Multi-Process IT Outsourcing ServicesSunTec India is a global IT outsourcing firm with 25+ years of experience & 1,500+ employees. We have served 8,530+ clients across 50 countries, offering expertise in web & app development, data [... view the full profile of SunTec India]Laguna Beach, California 1000 & Up $10/hr Inquire
Comprehensive outsourced customer support servicesEmbracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on [... view the full profile of Uassist.ME]Miami, Florida 500 - 999 $15/hr $1,000 - $10,000
Comprehensive BPO servicesWith a global client base of over 200 companies, we provide exceptional outsourcing services that are recognized worldwide. [... view the full profile of Rely Services]Chicago, Illinois 250 - 499 Inquire Inquire
We Drive Success.Established in 2009, Unity Communications is a US-based Business Process Outsourcing (BPO) company specializing in sales, technical support, customer service and administrative support services. [... view the full profile of Unity Communications]Gilbert, Arizona 500 - 999 $9/hr Inquire
Understanding you makes us better. That is how we work smarter.ARDEM Incorporated is a strategic outsourcing partner providing automated business solutions that help our clients work smarter. We partner with some of the most well-established companies in the [... view the full profile of ARDEM Incorporated]Hillsborough Township, New Jersey 250 - 499 Inquire $1,000 - $10,000
Ask Datatech - Outsourcing Data Entry and Data Conversion service Provider CanadaAsk Datatech provides quality Data Entry Service, Data Management Services, Email database creating for email marketing/Lead Generation, Magento & E-commerce Product Upload Services, Data Conversion [... view the full profile of Ask Datatech]Surrey, Canada 50 - 99 $8/hr Under $1,000
Happy and engaged developers for long-term successWe help your tech-savvy company find and hire software developers in South America, specially in Colombia, through a bold model that achieves long-term engagements with local legal contracts and [... view the full profile of BetterWay Devs]Miami, Florida 50 - 99 $50/hr $1,000 - $10,000
Expect more from your Contact Center Partner.Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We [... view the full profile of Blue Valley Marketing]Home, Kansas 250 - 499 Inquire Inquire
BPO solutions that you can trustPeak Support stands as a dynamic and forward-moving provider of outsourced customer support services, driven by an unwavering commitment to furnishing unparalleled assistance to rapidly expanding [... view the full profile of Peak Support]Cambridge, Massachusetts 250 - 499 Inquire Under $1,000
Design | Development | Marketing | ResearchEmpowering Every Stage of Your Business Journey through latest Technology & Digital Marketing Strategies.Every business, regardless of its industry or stage, has a unique story to tell. At GOIGI, we [... view the full profile of GOIGI.com]Delaware City, Delaware 100 - 249 $15/hr $1,000 - $10,000
We enable business growth with HubSpot.We enable business growth with HubSpot. [... view the full profile of No Bounds Digital]Ephrata, Pennsylvania Under 49 $185/hr $1,000 - $10,000
To elevate global customer satisfaction by enabling worldwide efficient business scaling.IntelligentBee is renowned for delivering cost-effective, high-quality services in Web and Mobile Development, Customer Support, and Business Process Outsourcing (BPO) to clients worldwide. With a [... view the full profile of IntelligentBee]Iași, Romania 250 - 499 $15/hr $10,000 - $25,000
Committed for saving your money, time & effortsWe help UK accountants to achieve 10X work efficiency with faster turnaround time & 5X profitability with lower resourcing costs by taking care of their backend workflow with outsource services so [... view the full profile of PayLess Outsourcing]Leicester, United Kingdom Under 49 $15/hr Under $1,000
Taking You Forward.The Medicator's stands as a pioneering and premier provider of medical billing and revenue cycle management services catering to individual practices, group practices, and hospitals. [... view the full profile of The Medicator's]Naperville, Illinois 50 - 99 $15/hr Under $1,000
AI-led Software Development CompanyWe're MindInventory known for offering cutting-edge AI and software development services that redefine how businesses innovate and succeed. [... view the full profile of Mindinventory]Ahmedabad, India 250 - 499 $30/hr $10,000 - $25,000
FIRST CLASS CX DOMAIN EXPERTISERAYA Customer Experience is a world-class business process outsourcing (BPO) and contact center outsourcing (CCO) service provider offering customer experience management, seat rental solutions [... view the full profile of Raya Contact Center]Giza, Egypt 250 - 499 $100/hr InquireNeed Help Selecting The Right Agency For Your Project?
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BPO Company Hiring Guide
What is a BPO company?
A BPO company is a third-party service provider that supplies additional personnel to perform specific business tasks or processes on behalf of another company. It’s an external vendor with a team of flexible, professional agents who can fully manage a company’s operational or organizational functions through industry expertise and experience.
BPO companies can be categorized based on the location of the service provider:
- Onshore or domestic BPO: A BPO service provider that is located in your country. Companies facing a shortage of skilled workers or advanced technology can benefit from onshore BPOs, which offer local expertise in your target market.
- Nearshore BPO: Operates in a country close to the client’s business. This is often ideal for tasks requiring cultural understanding, like customer support. These companies usually offer lower costs than onshore options while maintaining cultural familiarity and local language proficiency.
- Offshore BPO: A service provider in another country. Offshoring is popular for tasks like IT support and call centers, with many companies outsourcing in Asian countries where labor costs are lower.
What do BPO service providers do?
BPO service providers act as an extension of a company to improve efficiency and save on costs and resources. Compared to call center companies which mostly offer customer support via phone calls, BPO companies offer a wider scope of services from accounting and HR to medical and legal support and more. These specialized services fall into two primary categories: back-office and front-office tasks, each crucial for seamless business operations.
Back-office services
- Data entry and processing
A BPO service provider can efficiently manage tasks like data entry, document scanning, and web research, saving your team valuable time. - Accounting and finance
Outsource routine tasks like bookkeeping, tax filing, and financial reporting to a BPO to allow your finance team to focus on financial analysis and planning. - Human resources (HR)
A BPO provider can efficiently handle repetitive HR tasks, such as payroll processing, recruitment screening, and benefits administration, freeing up your HR team for more strategic initiatives. - Information technology-enabled services (ITES)
BPOs can provide technical support, network management, software development, application management, and cloud service management, ensuring your technology infrastructure runs smoothly. - Procurement and supply chain management
BPO service providers ensure smooth logistic processes, from sourcing materials and managing inventory to optimizing cost and delivery timeframes. - Knowledge process outsourcing (KPO)
Involves tasks that require a higher level of knowledge and expertise in a particular industry’s business process, such as insurance, finance, engineering, content creation, and more. - Research process outsourcing (RPO)
RPO includes services centered around research and development, such as market analysis and financial research. - Legal process outsourcing (LPO)
It involves obtaining support services from an external legal firm, such as legal research, drafting agreements, and documentation.
Front-office services
- Customer support
BPO agents can manage your call centers, emails, and social media interactions, providing your customers a consistent and professional experience. - Sales
Some BPOs can even handle outbound sales calls or generate leads for your business. - Healthcare services
BPOs in healthcare manage patient data, billing, and appointments, ensuring efficient healthcare delivery and compliance.
How much do BPO companies charge for their services?
BPO companies charge between $10 and $450 per hour, depending on the services you will outsource, task complexity, location, and agent expertise.
Below is an approximate breakdown of costs for various BPO services. These figures are averages, and actual costs can vary based on the specifics of each project:
| BPO service | Price |
| Administrative tasks | $10-$30 per hour |
| Sales | $15-$65 per hour |
| IT services | $18-$450 per hour |
| Market research | $15,000-$35,000 on average |
| Customer support services | $9-$25 per hour |
| Medical billing | 4%-10% of total collections |
They also deploy various pricing structures offering flexibility based on your business size and the service you need:
- Hourly pricing
Clients pay a fixed hourly price. It's ideal for projects with fluctuating workloads or undefined scopes. - Transaction-based pricing
Pay a set fee for each completed task. This structure is suited for companies with high-volume, repetitive tasks and predictable workloads. Its pricing depends on the completed tasks and transactions rather than a fixed or hourly rate. - Full-time equivalent (FTE) pricing
Pay a fixed monthly fee based on the number of dedicated full-time employees assigned to your project, regardless of the number of hours they work on. This pricing structure is ideal for ongoing processes with consistent effort levels, offering lower overall costs than hourly rates. It is best suited for tasks with high-volume work. - Fixed pricing
This pricing structure has a pre-determined price for the entire project, regardless of the hours worked. It works well for well-defined projects with a clear scope of work. However, any changes to these scopes mid-project may require renegotiation. - Hybrid pricing
Combines elements of different structures. For instance, you might have a fixed fee for a base service level and then pay per transaction for exceeding that level. It offers customization but can be more complex to manage.
The costs of hiring a BPO company can depend on the nature of services, level of expertise, location of the BPO provider, and complexity of the outsourced tasks.
Here is a more detailed look:
- Service type
Different services have different price tags. Specialized tasks, like IT services or legal compliance, generally cost more due to the level of expertise required. - Task complexity
More complex tasks demand higher fees as they require specialized knowledge and skills. - Location
BPO companies in regions like India, the Philippines, Malaysia, Mexico, Brazil, and Argentina can offer more competitive rates due to lower living costs and operational expenses. - Expertise
Specialized services necessitate professional qualifications, which can increase costs.
The top 50 BPO companies on DesignRush charge an average of $29.30 per hour. Among these, 14.95% accept contracts with a minimum budget of under $1,000 to provide solutions for startups and small enterprises seeking enhancements in operational efficiency without overspending. On the other end of the spectrum, 2.94% of them cater to large-scale projects with budgets exceeding $50,000 for specialized services, advanced analytics, fully customized workflows, and dedicated teams.
Why should you hire a BPO service provider?
You should hire a BPO service provider to streamline business operations and become more efficient. By outsourcing tasks like customer service, data entry, or even HR functions, you can free up internal resources to focus on core business activities.
This can lead to cost savings, improved business processes, access to a broader talent pool with specialized skills, 24/7 availability, compliance expertise, ensured data security, and the ability to expand to global markets.
Hiring a BPO company can:
- Significantly reduce your overhead costs as a result of maintaining in-house staff, office space, equipment, and employee benefits
- Improve business processes for increased efficiency and productivity across your organization
- Provide access to niche skillsets that you might not need on a full-time basis in-house
- Extend customer service hours or provide 24/7 availability to cover a wider timeframe and potentially increase global reach
- Maintain compliance standards for relevant regulatory requirements, as in data security and financial reporting
- Ensure intellectual property (IP) protection
- Help you expand to global markets through local language support, cultural expertise, and established infrastructure in a foreign region
Success Story
Our experts have chosen the following case study, which highlights how an online automotive platform leveraged a BPO company's expertise to achieve accurate and timely financial management:
- Challenge: Nettbil had difficulties managing its invoice processing workflow due to inconsistent formats, high processing volumes, and the need to meet tight service level agreements (SLAs). These challenges disrupted the standardization of records, created inefficiencies in managing resources, and increased the risk of errors in keeping financial data.
- Solution: IntelligentBee deployed two dedicated agents to handle the centralized processing of invoices in various formats and languages, including handwritten and printed documents. The shared team arrangement optimized workflows by standardizing data entry, improving filtering options, and reducing duplicate entries. They integrated daily QA reviews into the process to ensure accuracy and maintain efficiency.
- Results: The collaboration achieved the following wins for Nettbil:
- 100% of the goals in the service level agreement (SLA) were met
- 100% accuracy of information was maintained
- >2 minutes of invoice processing time on average
How do I choose the best BPO company for my business?
Follow these steps to choose the best BPO company for your business:
- Identify your needs
Determine which BPO services you want to outsource. For example, do you need customer support, IT, HR, or accounting? By defining your goals, you can develop a clear picture of the services that will streamline your operations. Remember, a BPO partner should complement your existing team, not replace it. - Consider budget
BPO companies have different pricing structures, like hourly rates, per-transaction fees, or a mix of both. Aligning your budget with their pricing model helps you shortlist the best options. Some BPOs might have hidden costs, like setup fees or maintenance charges, so factor those in as well. - Find potential partners
Browse online directories like DesignRush to find BPO companies. Filter companies based on location, team size, and budget. - Check qualifications
Ensure the BPO company has relevant certifications and training. Look into the BPO company’s experience and success stories within your specific industry. This will help you assess their understanding of your unique challenges and their ability to deliver solutions tailored to your needs. - Research their track record
Ask for client references and contact them. Inquire about the partnership and consider the recommendations of their past clients. Doing this provides valuable insights into their customer service and the overall client experience they offer. - Evaluate their project management skills
Inquire about the BPO's strategies for quality assurance, the training they offer to their team based on your specific needs, and how they handle any potential transitions during the onboarding process. - Read client testimonials
Review client experiences on platforms like DesignRush or Google Business Profile. These platforms offer a comprehensive feedback system for a company’s BPO services. - Shortlist candidates
Narrow your options for BPO companies and reach out to express your interest in working with them. - Send a request for proposal
Send them a request for proposal (RFP) and ask for a project breakdown, including milestones, scope, schedule, costs, and other desired deliverables. - Confirm regulatory compliance
Make sure the BPO company adheres to international standards and relevant regulations. This is particularly important for industries with strict data privacy regulations, such as the General Data Protection Regulation (GDPR) or the Health Insurance Portability and Accountability Act (HIPAA). - Verify security protocols
Understand and evaluate their best practices in protecting sensitive data. Look for robust security practices that comply with industry regulations. - Ask about their communication tools
Learn about the technologies that the BPO service provider uses for project management, communication, and data transfer. Ensure compatibility with your systems and a user-friendly interface for seamless collaboration. - Assess cultural fit
If you’re considering an offshore or nearshore BPO company, evaluate their company culture so it would align with your own values. This can impact communication styles, work ethic, and overall collaboration effectiveness. - Make your decision
Choose the BPO that best aligns with your business objectives, budget, and operational style.
We can help match you with top BPO service providers based on your needs and budget. Visit the DesignRush Marketplace to connect with companies that can offer a project-specific proposal.
How do I find the best BPO service provider on DesignRush that fits my budget?
To find the best BPO service provider on DesignRush that fits your budget, browse our agency directory. Use our versatile filtering options to refine your search by budget range, from $1,000 to over $50,000, or by hourly rates.
| Low Budget: 1k above | |
| Mid Budget: 10k above | |
| High Budget: 50k above |
Each company profile offers comprehensive details, enabling you to compare options based on location, expertise, client feedback, and team size. This ensures you have all the insights necessary to make an informed decision for your business.
What red flags to watch out for when hiring a BPO company?
The potential red flags to watch out for when hiring a BPO company include:
- Unclear pricing tiers
When a BPO provider hesitates to provide detailed pricing breakdowns or offers unusually low rates compared to competitors, it could indicate hidden costs, low-quality talent, or inadequate infrastructure. Transparent pricing reflects an agency’s confidence in its services and fairness. - Outdated technology and infrastructure
A BPO company that heavily relies on manual processes without offering integration with your existing tech stack may impact efficiency and limit your business's ability to adapt to market demands. - Poor recruitment and training processes
High employee turnover rates or inability to demonstrate robust hiring and training methodologies may suggest poor employee engagement, lack of investment in skill development, and potential risks to service quality. - A cookie-cutter approach to service delivery
BPO service provider that offers generic solutions instead of tailoring services to your business’s unique needs and goals could undermine customer satisfaction, particularly for niche industries. - Lack of transparency in performance metrics
Hesitation to share real-time dashboards, KPIs, or monthly reports may indicate poor accountability and mask underperformance or mismanagement. Avoid BPO companies that refuse to establish mutually agreed-upon metrics to measure success or lack a structured feedback mechanism. - Inflated promises without proof
Overpromising results such as instant ROI improvement or 24/7 support without evidence of capability may indicate a lack of realistic planning or an attempt to oversell their expertise.
What are the key success metrics in BPO companies?
BPO companies utilize these key success metrics to measure client satisfaction, service delivery, quality and accuracy, productivity, and cost. With these benchmarks, BPO service providers identify points for improvement and see what is working in the partnership:
Customer satisfaction
- Customer satisfaction (CSAT) score
Directly calculates client happiness with the BPO's service. It’s often measured through surveys or feedback forms. - Net Promoter Score (NPS®)
Reflects customer loyalty and likelihood to recommend the BPO company. - First call resolution (FCR)
Measures the percentage of customer issues resolved during the initial contact, indicating efficiency in handling inquiries.
Service delivery
- Service level agreement (SLA) compliance
Tracks adherence to agreed-upon performance targets outlined in the contract with the client. - Average handle time (AHT)
Measures the average time agents take to resolve a customer inquiry, which impacts efficiency and cost. - Average waiting time (AWT)
Measures the average time a customer waits before connecting with an agent, which affects customer experience.
Quality and accuracy
- Quality assurance (QA) score
Reflects the accuracy and quality of work delivered by BPO agents, ensuring adherence to standards. - Error rate
Measures the percentage of mistakes made in the BPO's work, indicating the need for improvement in processes or training.
Productivity and cost
- Cost per contact (CPC)
Calculates the average cost of handling a customer interaction. - Employee utilization rate
Measures the percentage of time agents spend on productive work compared to idle time. - Agent attrition rate
Measures employee turnover, impacting BPO stability and training costs.
What questions should I ask BPO service providers before hiring one?
Before hiring a BPO service provider, ask these questions to gain valuable insights into its project management skills and its agents’ capabilities:
Its Relevant Background
- How long have you been in business?
- Have you worked on projects with similar goals to ours?
- How would you describe your company culture?
- What is the retention rate of agents in your company?
- What is the average experience level of your agents?
Its Services and Processes
- How long does it take to onboard agents for our project?
- How quickly can you integrate technology?
- How do you train your employees?
- What technologies or tools do you utilize to improve efficiency?
- How do you ensure language proficiency and cultural alignment for international operations?
- What is your disaster recovery plan to ensure business continuity in case of unforeseen events?
Related to Your Project
- What is your process for understanding our company requirements?
- How can you ensure data security and confidentiality for sensitive business information?
- What project management methodology do you utilize?
- Do you have discounts for longer contracts?
- Can you scale your services seamlessly when we have project developments in the middle of the partnership?
What are the best BPO companies in the US?
The best BPO companies in the US are:
- TechSpeed
- 4.9 stars on DesignRush (13 reviews)
- Top clients: WACOM, Hofstra Univercity, Merrill Lynch, C2 Financial Corporation
- Hugo
- 4.8 stars on DesignRush (7 reviews)
- Top clients: Google, Meta, Outschool, Topicals
- DevsData Tech Talent
- 5.0 stars on DesignRush (37 reviews)
- Top clients: Idealab, Cubus AS, Skycatch, Varner-Gruppen AS
- Belkins
- 4.9 stars on DesignRush (16 reviews)
- 4.2 stars on Google (6 reviews)
- Top clients: Sekisui, MONA Payment, Cengage, CitrusAd
- Headspring
- 4.9 stars on DesignRush (13 reviews)
- 5.0 stars on Google (7 reviews)
- Top clients: DELL, Callaway, CAT, YETI
Why People Trust DesignRush
Rated 4.7 on Google and Trustpilot, DesignRush Agency Directory is a reliable resource for finding BPO companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Sources
DesignRush sustains a directory of over 30,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
About The Author and Expert Reviewer
Zarah Ariola specializes in research and business. Working at IBM and serving at the UN Migration Agency provided her with first-hand information on business processes, HR, and finance subjects. She now uses these insights to produce valuable and actionable B2B content for DesignRush.
Gianluca Ferruggia is a seasoned digital marketer with over ten years of experience. Starting out with PPC, he effectively expanded his expertise to include SEO, sales, business development, and product. He is currently the General Manager at DesignRush, where he leads a team of over 100 professionals, oversees business operations, and develops strategies that achieve business goals. In just a few years, he grew the company's agency network to over 30,000, making it one of the leading B2B marketplaces that connect businesses with agencies.
