Iglu

Iglu is a great IT service provider. Their team has consistently supported us throughout our projects with professionalism and efficiency. Their timely assistance and expertise have been invaluable to our success. Highly recommend their services "

Our business, Aspire Laboratories Ltd, made the decision to outsource our IT services, and after a thorough selection process, we chose Iglu Tech Group Ltd. That was seven years ago, and we can confidently say they have become our favourite supplier.IT plays a critical role in our operations, and partnering with Iglu Tech has been seamless from day one. On the rare occasions we need to raise a support ticket, issues are typically resolved within as little as 30 minutes—an impressive response time.We’ve had the pleasure of working closely with Gary and David, who have taken the time to truly understand our business. They proactively support our current IT needs while also advising us on future tech opportunities and improvements that align with our goals.This 5-star rating is well-deserved for their exceptional service, rapid response times, strong relationship building, and unwavering support. Highly recommended!If you are looking for a IT support company as a start up (as we were) or looking to move for better service, you wont regret it. "

Iglu have supported our organisation for almost 10 years providing support for our IT needs and infrastructure, communications and more recently our audio visual needs, installing state of the art video conferencing equipment. Would highly recommend them. "

Worked with Iglu for over a year and have been impressed with their IT knowledge and attentiveness. Perhaps the most telling thing is when things do not go perfectly (and with any supplier/customer things don't always happen as you would want them), they get on with fixing it, regardless of whose fault it is. This is what you need from an MSP "

DO NOT USE THIS COMPANYWe’ve paid £35k and waited 2.5 years for a database to be built which has never even got close to being finished. Today we decided to make a reasonable request to be refunded half of the money as it was clear they couldn’t achieve what they had promised. After this request they advised us that if we pay another £5k they’d magically finish the project in 2 weeks. We’re now going to have to go down the legal route to recover the money paid for a product that we’ve never received.We didn’t just threaten legal action though did we. We feel that we’re well within our rights to request a full refund as a product that’s fit for purpose hasn’t been produced. But because we’re reasonable people we asked you to split the cost with us so both companies can just draw a line under it. We asked for 50% of our money back. Your response to this was, if you pay us another £5k we’ll finish it in 2 weeks. Well I’m sorry but after being given an initial estimate of £25k and 6 months and now being £35k and 2.5 years in we don’t really trust that if we pay another £5k a functional database can be produced in 2 weeks.This has been an awful experience from start to finish and we’ve been more than patient the whole time. £35k was a massive investment for our company to try and improve our systems and at this point we may as well have just thrown that money out the window "