MERIT Solutions

40 Nashua St (4,309.37 mi), Providence, Rhode Island 02904, United States

https://meritsolutions.net

MERIT Solutions Overview

Number of Employees: Under 49

Minimal Budget: Inquire

Average Hourly Rate: Inquire

Year Founded: 1989

At RCC, we teach these questions to every staff person on their first day. We repeat them at staff meetings and one-on-one discussions. We repeat them to each other when we’re stuck on a problem and need direction. We repeat these questions so often that staff can quote them in their sleep.

Many IT companies think solving their client’s IT problems is all they need to do to make their clients happy. Unfortunately, that attitude leaves their clients in the dark about what’s happening on their network. Just as bad are the IT companies who try to explain what’s happening but use so much ‘geek-speak’ that they might as well be speaking French. That’s why every single tech at RCC is hired based on their technical knowledge and their interpersonal skills. It can make finding the right tech a real chore (just ask our HR manager, Michelle!)

Our founder, Michael Rudnick, started RCC in his basement back in 1989. His one-man operation soon became two and our company has grown since then. Once Michael’s basement couldn’t hold all RCC’s staff, we moved to our current office just off North Main St. in Providence. Though we’ve grown a lot, we see ourselves in the “Goldilocks-zone” for our clients. We’re big enough that we can handle several client emergencies at once yet we’re small enough to provide a personal level of support you just can’t get at bigger firms.

MERIT Solutions Services

IT Services

MERIT Solutions Reviews

Reviews from Google Maps are available on this profile.

Merit Solutions is totally awesome. Always get immediate attention. The staff is amazing. I personally deal with Nate. He has the patience of a saint. I'm a little dense. Great job guys and gals. Thank you so much. "

Ray Monahan's Review Sourced from Google

I am cannot express how happy I am with the turnaround times on issues small or large when dealing with Merit 2.0. I give them two thumbs up (if I had more thumbs, I would give them more) "

Vasilios Efthimiades's Review Sourced from Google

RCC is an invaluable resource to our small business. Their knowledgeable and thoughtful professionals have helped shepherd us through some very challenging IT issues. Down time can be costly to a manufacturing business like ours, and RCC understands that. They are like having our own in-house IT team. I highly recommend them. "

Mary Hull's Review Sourced from Google

RCC is a great company to work with. They are proactive and always make sure to keep me in the loop with anything that is going on. From a reporting standpoint I receive monthly reports on how my technology is working and this makes it easy to review.The team is always working for you and I cannot tell you how many times I have received a call, text, or email from the team letting me know something is going on in my system. The team is hands on and someone is always available to answer the phone so it doesn't matter how early or late I am having an issue I can get it reviewed and resolved quickly. "

Herbold Meckesheim's Review Sourced from Google

RCC has been great helping with any need we have brought to them. Unlike many of their competitors, I found them flexible in service arrangements to meet my needs and fair with their billing practices. "

Justin Duquette's Review Sourced from Google