Searching for reliable IT services companies that will increase your business revenue? Browse the expertly ranked directory of the best IT support companies that help businesses run their operations smoothly and effectively. Filter by location, reviews, budget, expertise, and more to select the right partner for your needs.
We have rigorously assessed over 3,600 IT support companies worldwide, examining their technological capabilities, service diversity, portfolios, client testimonials, pricing structures, and industry recognition. Learn about our ranking criteria and how we identify the top players in the IT services industry.
With around 400 offices around the world and over 9,000 consultants and professionals, CGI Inc is a prominent IT and business consulting firm with almost 50 years of industry experience. It provides systems integration, managed IT services, applications, infrastructure, and business process services. Additionally, it offers advanced analytics, AI, digital transformation, cybersecurity, and IT modernization. The IT services company serves diverse industries such as government, banking, communications and media, health, manufacturing, and many others.
In 2015, the BBC needed to update its nearly 20-year-old newsroom system used by about 10,000 journalists globally. The goal was to improve mobile newsgathering capabilities and achieve annual savings of £4 million. CGI Inc replaced the BBC’s legacy system with its OpenMedia newsroom software, which supports TV and radio broadcasting, facilitates managing all inputs and outputs in broadcast newsrooms. This is accessible via desktop, mobile phones, or tablets.
CGI’s OpenMedia system ensured that BBC news staff could operate remotely from different geographic locations, handling even once-in-a-lifetime scenarios, such as the COVID-19 pandemic. The system reached 468 million news consumers each week and served 15,000 BBC news users. Its 24/7/365 operation across all time zones and robust remote administration capabilities were vital in maintaining the continuity of BBC’s global news output.
Recognized in Fortune’s "100 Fastest-Growing Companies" list from 2003 to 2012, Cognizant offers a comprehensive suite of services, including application modernization, automation, cloud, consulting, data and AI, and digital experience. With a workforce of over 346,000 people, the IT services company prioritizes transforming business processes while creating personalized, hyper-connected experiences. Its clientele includes companies from automotive, banking, consumer goods, education, healthcare, and other industries.
Volkswagen Group Ireland faced challenges with its legacy call center platform, which was negatively impacting customer experience (CX) for both callers and agents. They needed to migrate to a more efficient, integrated omnichannel platform to address this issue. Cognizant’s solution involved transitioning to Salesforce Service Cloud Voice and Amazon Connect, fully integrated into the Salesforce agent desktop. This streamlined call flows and established a unified, cloud-based contact center.
The modernization project took just three months and provided Volkswagen with a fully digital, cloud-based omnichannel customer service platform with a comprehensive 360-degree view of customers. Key achievements include a 15% resolution of calls through IVR self-service, an 8% reduction in average waiting time in the call queue, and a 50% increase in back-office productivity.
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As a Fortune 500 corporation with over 130,000 employees, DXC Technology is a leading end-to-end IT services company. Operating through two main segments, Global Business Services (GBS) and Global Infrastructure Services (GIS), it offers analytics and engineering, applications, insurance software, business process services in the GBS segment, and security, cloud infrastructure, IT outsourcing, and workplace services in the GIS segment.
Wanting to improve employee productivity and satisfaction, Nissan Motor Co. needed to cater to the diverse needs of its employees. Many required a balance between professional responsibilities and personal obligations like childcare or nursing care. Nissan’s traditional work setting, which had been in place since 1994, required a significant overhaul to accommodate more flexible and remote working arrangements, especially in response to the COVID-19 pandemic.
DXC Technology provided the solution by managing the operation and maintenance of approximately 40,000 computers across Nissan, including partner companies. It implemented cloud-based interactive voice response (IVR) services like Amazon Connect, enabling employees to work effectively from anywhere. The creation of the Digital Tech Café at Nissan’s headquarters provided face-to-face IT support, resulting in 99% of computer problems being resolved within 30 minutes and achieving a 95% user satisfaction rating.
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LeverX, founded in 2003, is an international system integrator with a strong focus on software engineering services as well as SAP implementation and customization. The company created the Emerline brand in 2011, which specializes in custom software engineering and IT consulting, and expanded its range of IT services beyond SAP solutions. As an SAP Gold Partner and Global Strategic Supplier, LeverX has completed over 950 successful projects for more than 800 clients spanning across 30+ industries.
A multinational healthcare company operating under the Pharmaceuticals and Diagnostics divisions lacked transparency in its clinical supplies. This was significantly impacting its trial agility, causing issues in planning and inventory management.
To address these challenges, LeverX developed the Intelligent Clinical Supply Management (ICSM) solution. This solution was designed to provide end-to-end visibility for clinical supplies, encompassing various stages from planning to production and product delivery. The implementation of SAP ICSM led to significant measurable improvements for the healthcare company, including:
eMazzanti Technologies, specializing in managed IT and cybersecurity services, offers solutions ranging from cloud backup and network management to multi-factor authentication and dark web monitoring. The company addresses key business challenges such as speed, IT performance and service delivery, and cost control. It provides quick response times with 24/7 global IT support, certified staff expertise, and cost-effective service bundles. Additionally, eMazzanti offers IT management services for organizations with or without an existing IT department, tailoring its offerings to diverse sectors, including retail, legal, manufacturing, and non-profit.
eMazzanti Technologies successfully resolved key issues for FMB Steel, a New York City area metal fabricator. Initially struggling with IT cost control and recurring technical problems under a previous IT service provider, FMB Steel partnered with eMazzanti to overcome these challenges.
The transition to eMazzanti’s support led to FMB Steel experiencing a 50% reduction in IT costs and efficiently resolved recurring issues, enhancing operational efficiency. This partnership allowed FMB Steel to focus on core business operations without the stress of IT management. This demonstrates eMazzanti’s capability to deliver effective IT solutions and substantial cost savings.
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Serving major verticals, including manufacturing, retail, life sciences, and healthcare, HCLTech is a global technology leader specializing in engineering, cloud, and digital services. Its engineering segment focuses on accelerating product development with robust research and development (R&D) capabilities. The cloud services division offers unique CloudSMART solutions to enhance innovation and agility in cloud utilization. In the digital arena, HCLTech aims to improve business resilience and operational efficiency through comprehensive digital transformation strategies.
HCLTech developed a solution for a global leader in optical solutions to improve its manufacturing capabilities. The IT services company implemented a robust Manufacturing Execution System (MES) using Red Hat OpenShift to create a resilient container platform that emphasizes high availability and disaster recovery.
The impact was significant, leading to a 30% reduction in operating costs and improvements in quality, productivity, and safety. This project exemplifies how HCLTech’s innovative solutions in edge deployment can enhance operational efficiency and resilience.
Honored seven times on the global MSP (managed service providers) list, Exigent Technologies LLC is a full-service IT consulting firm with over 25 years of industry experience. It provides high-performance IT systems through its comprehensive services that include cybersecurity, dark web monitoring, backup and disaster recovery, managed IT, cloud solutions, and many others. Exigent Technologies LLC aligns technology solutions with business objectives, ensuring efficient and secure IT operations, supported by its remarkable 97.12% customer satisfaction (CSAT) score. Driven by uncompromising principles to always prioritize their customers, the IT services company caters to industries such as manufacturing, healthcare, legal, and non-profit.
California Association of Professional Employees (CAPE) faced challenges with its existing IT services provider, which couldn’t scale with the association’s evolving needs. Exigent stepped in, providing a proactive and comprehensive IT strategy, and improving CAPE’s cybersecurity and IT infrastructure.
The result was a significant advancement in CAPE’s IT operations, which led to enhanced efficiency and bolstered data security, thanks to which the company could better focus on its core mission.
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With over 20 AWS Certifications and the status of an AWS Advanced Tier Services Partner, Romexsoft is a trusted AWS IT services provider specializing in optimizing cloud infrastructure for cost-efficiency, security, and peak performance. Serving industries such as FinTech, healthcare, media, and entertainment, it delivers expert consulting and management solutions to ensure seamless operation of AWS-based systems 24/7/365. Its services encompass consulting, secure AWS cloud migration, 24/7 support, and DevOps expertise.
Greenfence is a blockchain platform for the consumer goods industry thatfaced significant security challenges in its cloud infrastructure. These issues included vulnerabilities to web attacks, limited traceability of security issues, potential risks in their cloud environment, lack of proactive vulnerability management, and compliance mismatches.
To address this, Romexsoft implemented AWS WAF, CloudTrail, Security Hub, Inspector, KMS, ACM, and CloudWatch. These services improved Greenfence’s cloud security by providing superior threat protection, efficient incident response, and improved visibility. It also helped with compliance monitoring, vulnerability management, and security audits. The result was a robust security framework that ensured consistent security and compliance.
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For more than 15 years, TeamLogic IT has helped businesses address their IT challenges through comprehensive managed IT services, cloud solutions, cybersecurity and compliance, data backup and recovery, and data connectivity. Its approach to helping clients combines strategic guidance, a full-service help desk, proactive remote monitoring, and a network of expert technicians. As an Amazon AWS, Google Cloud, and Microsoft partner, TeamLogic IT delivers tailored IT solutions prioritizing security, productivity, and profitability.
The Parkinson’s Institute and Clinical Center (PICC) faced IT challenges, including outdated hardware and data management issues. It partnered with TeamLogic IT for an IT overhaul, focusing on data migration to the cloud and server consolidation.
As recommended by TeamLogic IT, the client chose to deploy the Egnyte cloud platform. The transition resulted in significant cost savings, improved data accessibility, and enhanced data security, aligning with Health Insurance Portability and Accountability Act (HIPAA) compliance. The IT transformation also fortified PICC’s disaster recovery capabilities, significantly benefiting its research and patient care efforts.
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Alpacked is a DevOps agency with 8 years of IT services experience, specializing in cloud solutions, IT analytics, and infrastructure automation for various organizational sizes. Its expertise is backed up by quality assurance and 24/7 support. With 90% of long-term clients, a global reach in over 15 countries, and 10 technical excellence certifications, Alpacked is a significant player in the DevOps field.
A leading offensive security provider, struggling with DevOps and continuous integration and continuous delivery/deployment (CI/CD) pipeline challenges, partnered with Alpacked. The agency’s expertise in DevOps and security helped address issues like Amazon Elastic Kubernetes Service (EKS) cluster updates and initiated a research and development process for ongoing improvements. Utilizing tools like Kubernetes, Terraform, and Argo CD, it focused on refining the client’s infrastructure and implementing observability features for increased stability.
The collaboration empowered the client’s team to identify issues, and proactively eliminate their causes, ensuring the smooth operation of the entire system. Additionally, it proposed plans for future enhancements, including a migration to AWS-managed cloud services.
To select the top IT services companies in 2024, we reviewed their testimonials, case studies, industry reputation, team expertise, client roster, and executive management. Our team of agency experts developed a scoring system to measure their overall performance based on several important factors:
Visit the DesignRush Agency Ranking Methodology for more information on how we research agencies.
| Agency name | Location | Hourly rate | Size | Best for |
| CGI Inc | Montreal, Canada | $199 | 1000 & Up | Overall |
| Cognizant | Teaneck, NJ | $150 | 1000 & Up | Business process automation |
| DXC Technology | Ashburn, VA | Inquire | 1000 & Up | End-to-end IT services |
| LeverX | Miami, FL | $75 | 1000 & Up | SAP services |
| eMazzanti Technologies | Hoboken, NJ | $50 | 100 - 249 | Managed IT services |
| HCLTech | Noida, India | Inquire | 1000 & Up | IT automation |
| Exigent Technologies LLC | Morristown, NJ | Inquire | Under 49 | Cybersecurity services |
| Romexsoft | Lviv, Ukraine | $45 | 50 - 99 | AWS cloud services |
| TeamLogic IT | Sandy, UT | $149 | Under 49 | Managed IT services |
| Alpacked | Kyiv, Ukraine | $75 | Under 49 | DevOps services |
Edvantis is a well-established IT support company with a network of over 400 professionals across Europe and North America. Driving digital transformation and technological innovation, it aligns strategic IT solutions with business objectives for enhanced scalability and operational agility. Its services cover IT maintenance, cloud management, database and query optimization, site reliability engineering, DevOps managed services, and AI for IT operations. Edvantis has completed over 400 projects, bridging skills gaps for clients in numerous industries.
An IT services company is a specialized firm that offers expert guidance and customized solutions to meet a brand’s unique IT requirements. These specialized firms allow business owners and employees to leverage systems, networks, applications, and other devices to help specific operations run smoothly in their organizations.
Their core offerings include:
The primary services IT support companies provide are:
1. Product Engineering
IT support companies use in-depth analytics and sophisticated platforms to analyze product efficiency and how it is being used, enabling organizations to create better experiences for customers.
This gives brands actionable insights into:
2. Software Programming
An IT support company assists businesses in building and implementing software and applications using current industry approaches.
They use cutting-edge tools, resources, and programs to gain a deeper understanding of your business needs, customer challenges, and opportunities. They identify key features and functions that make your product more efficient in reaching and engaging your consumers.
3. Technical Support
An IT services company offers valuable guidance — from practical advice to insights on the newest tech trends to ensuring your team has the necessary technical support for optimal performance. They specialize in establishing robust communication systems and delivering ongoing support, improving your brand’s capabilities.
IT technical support can either integrate with your existing infrastructure or be part of a new system implemented by the company. This support is essential for seamless operations, relieving your team of technical burdens and entrusting them to a skilled tech team.
4. Data Insights
IT support companies excel in interpreting the data, helping you comprehend how your resources are being utilized, and assessing whether your current technical infrastructure is beneficial or detrimental to your operations.
These companies offer the necessary technical support to ensure that your daily operations proceed smoothly and efficiently. They contribute to your business success, as they help optimize current processes and provide insights for future strategic decisions.
5. Strategic Consulting
IT services companies can provide strategic advice to outline your future implementations.
From digital transformation to product development and communication networks, these reliable IT experts can help you create a strategic plan and give you access to information that will shape future business growth.
Strategic consulting can help you:
6. Additional Services of IT Support Companies
The list of information technology services these specialized companies offer goes beyond technical support and software programming. It may also include:
IT services companies typically charge between $50 and $1,000 per month, with the exact price depending on several key factors, such as the services you need and the size of your company.
Here is a detailed breakdown of the factors influencing the cost and their respective price ranges:
The top 50 IT support companies on DesignRush charge an average of $55 per hour. Roughly 7.2% of the IT services companies on DesignRush accept projects with a minimum budget of $1,000, while only 4.2% have a $50,000+ minimum budget.
The benefits of outsourcing IT teams include cost savings, since companies reduce the need for in-house staff and resources, and access to a wider range of specialized expertise and technologies, improving business efficiency and profitability.
Here is a breakdown of some of the most prominent benefits of IT services outsourcing:
1. Cost-effectiveness
While hiring an IT staff can cost you a few thousand dollars per month, outsourcing IT services is a much more cost-effective alternative. An IT service provider has a team of specialists who can handle all your IT needs at a fraction of in-house costs.
These firms come equipped with:
2. Improved productivity
IT support companies boost productivity, efficiency, and competitiveness with their quick and intelligent approach to research, development, and implementation. They also offer advanced solutions and proactive support, helping your business stay technologically updated, minimize downtime, and optimize workflow processes.
3. Staying Up to Date
Software and applications need to be upgraded as new versions are released, and IT support companies can help businesses stay up to date with the latest technological advancements.
The key benefit of this is that they will help you save time and money in the long run since you won’t have to regularly spend additional money on functionalities that will boost your computer or solution’s performance.
IT experts will provide you and your employees with knowledge of how to utilize the updated tools to better run your business operations.
4. Access to Cutting-Edge Tools
Many small businesses struggle to invest in premium tools and the latest technologies, often lacking the budget for ongoing technical training. Today, having access to such resources is crucial for quick problem-solving, maintaining productivity, enhancing client engagement, and increasing revenue.
Partnering with a top IT company provides your business with this vital advantage, combining their expertise with advanced tools and technology to significantly benefit your operations.
5. Improved Security
In 2023, the average cost of a data breach worldwide was $4.45 million, which is a 15% increase in only three years. Cyber-attacks are estimated to reach $10.5 trillion annually by 2025.
One of the IT support professionals’ core offerings is cybersecurity. These agencies have specific processes in place that protect organizations against malware and other types of potential attacks. They can also train your team on how to use technologies to recognize threats.
In response to the rapid user growth of its visual discovery platform, Pinterest sought highly skilled IT services professionals to enhance its Ads Manager for improved content delivery. Given the challenges in recruiting locally, it turned to BairesDev, a nearshoring partner.
BairesDev used its proprietary AI tool Team Recommendation Engine to efficiently match and onboard top engineers, achieving seamless integration within two weeks. The collaboration led to significant contributions, including crucial roles in Metrics Migration, UI/UX enhancement, API development, and QA.
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IT services companies on DesignRush are renowned for their vast expertise across various technological domains. They specialize in cloud computing, cybersecurity, network infrastructure, software development, data analytics, IT consulting, managed IT services, systems integration, IT support, and more. This expertise spans from strategic planning and system implementation to ongoing support and security management, ensuring efficient management of all IT needs.
These proficiencies highlight their comprehensive skill set and capacity to provide end-to-end IT solutions.
The top IT support companies distinguish themselves through prestigious recognitions, including awards like the Microsoft Partner of the Year, Cisco Partner Summit Awards, IBM Beacon Awards, Enterprise Connect Enterprise IT/Communications Excellence Awards, CRN Tech Elite Awards, and Deloitte Technology Fast 500 Awards, among others.
These accolades signify the companies’ commitment to excellence, ability to consistently deliver outstanding IT services and solutions, and assure businesses needing top-tier IT support that they are engaging with some of the best in the industry.
The proficiency of IT services companies is reinforced by a variety of specialized certifications, reflecting their expertise in different IT domains:
IT support companies demonstrate expertise in a wide array of industry-standard technologies, tools, software, and platforms relevant to their field, including but not limited to:
For deeper insight into these agencies, DesignRush features client testimonials that share project challenges, results, and overall feedback. Each review undergoes verification, ensuring that the insights we present are both current and accurate.
Using the Bayesian Statistical Method, our algorithm calculates the most probable success rate for each agency. This reduces bias and promotes equity in the rating system, aligning our agency rankings more closely with the genuine quality of the services they offer.
We make sure our content stays up to date, incorporating the latest listing data, industry trends, emerging technologies, and real-time insights supplied by agencies. It is reviewed by seasoned industry professionals who also provide their invaluable expertise – ensuring accurate and in-depth information.
