We assist our clients in designing and deploying the appropriate technological infrastructure to unlock and enable organisational CX plan execution through early engagement and an outside-in, results-based approach. Our Managed Service offering enables our clients to optimise CX delivery outcomes while preserving revenue and enhancing profitability. It includes fully outsourced Contact Centre operations as well as targeted support services like Managed Quality Assurance, Workforce Management, and Managed Analytics.

The Business Process Outsourcing Division of NTT fosters a culture of collaboration with our Clients and doing everything with purpose since it is built for agility and driven by performance. For North American clients in key industries like financial services, retail, eCommerce, telecommunications, and government, we design, develop, and run award-winning customer experience management solutions. We serve as a Trusted Partner for our Clients, assisting them in attracting, winning, securing, and growing their client relationships by using a strong onshore and offshore delivery footprint, skilled people, process knowledge, and enabling technology.