Nexcess

Clown! Nothing more! If I could give Zero I will do! After Liquid Fusion, they become the ghosts of his company.Push them away! Incompetent and dangerous, I found myself with 12 sites offline and I had to resolve the problem personally because they were not capable, they continued to open tickets without anyone to resolve them. 6 days of downstate is up to you! Avoid it like the plague, Nexcess and Liquid Web.There are better providers "

Absolute scam and fraud company.Stay awayAfter being a customer for a couple years I tried adding a new hosting account & domain. It wouldn't work to connect. Support would say they'd need to check on it and get back to me then never would. I had to follow up day after day for over a week and eventually delete everything and start from scratch myself to resolve all the while they charged meThen the unauthorized charges started. $200 for overages while we hadn't received traffic yet, which they confirmed but then said they were charging me anyway.I canceled all services and started getting new services added. They applied 2FA and I couldn't access the account at all.I emailed reporting all of this as unauthorized & fraud ccing every publicly available email address forbidding charging my credit card and instructing them to shut down everything closing the account.I received no reply and we needed to follow up repeatedly to get a reply, which instead of doing as directed asked us to remove 2FA. Then proceeded to charge over $1200 of additional charges.A business partner described them as "the worst hosting & support service I've seen in 13 years of online marketing"Stay away from these trash scammers and don't expect any support. "

Nexcess is the BEST company I have ever worked with. Their customer support is far and away the best I have received from any company, across any industry.They literally respond to any ticket I submit within minutes, even if I submit it at 3 am!I needed a rush server built and they told me it can take 48 hours. I explained it was a rush, and they built in in literally 3 hours for me. Not only that but thw two reps who helped me with it, followed up numerous times throughout the day to make sure I was informed of the status.That is just ONE of the situations that they went above and beyond.Every time I submit a ticket they not only offer a solution, but often times they just do it themselves. Rather than say, here's what you need to do, they just do it!They are just too darn good. I am so so happy to have found them. I moved from AWS, and not only am I saving a lot of money, I am getting impeccable customer support, as well as an amazing team that I know has my back.You are getting truly managed services at Nexcess for rock rock rock bottom prices. I cannot believe it. "

I have been hosting with Nexcess - Beyond Hosting for 5 years now, and never experienced any problems. Nexcess offers terrific tutorials to guide you through your questions, and if you still need help, their staff has always been exceptionally helpful. From time to time I need something resolved that I don’t know how to do myself, and they have always provided excellent (friendly) customer service. "

We recently moved our Magento site in development to Nexcess after experiencing mediocre service and slow load times from another host. We were anxious about the move as we were near launch time but now we are so glad we did! The moved our site quickly with no issues and we had little downtime to resume working on it. We have submitted several support tickets and they have been super fast in response times and went above and beyond for us. We feel we now have an experienced, knowledgeable partner as well as a host! Oh, and their developer resources are excellent too! "