Paychex

Used them for years , horrible cust support. When I finnaly got rid of them at the end of 2024, i also had workers comp. They never stopped charging my co. for workers comp. I called again and found out they lied and have no record of that request. but the Payroll side was canceled. How is that even possible. called again. finally they stopped deducting for workers comp. I demanded a refund , they said ok. So what they did was do an audit for 2023, and 2034 for no reason. instead of just refunding me for 5 months of charges. They billed me for audits .2023 charges for an unnecessary audit where 1181.37 , for 2024 charges were 1670.20. are you kidding me. this has to be illegal. what in the heck is going on. 28581.57 for unnecessary audits. stay very far away form this Company !!!! This is why people hate insurance company's. Such underhanded practices. My Lord... "

This is not reliable companyThey tel you something and do completely different things and they laying a lot.They say you can cancel the plane within 3 months with no charge and when I did they said there is termination fees for $1500.THIS COMPANY IS NOT TRUSTED AT ALL. "

The customer service from this company is absolutely horrible and frustrating. Every time I request information, I receive inconsistent answers, and they often seem to misunderstand my inquiries. It takes countless emails just to get my point across. Additionally, they need to recognize that Florida has speakers of different languages, and not everyone expresses themselves in the way they expect.Furthermore, it's important for them to understand that executives often have assistants handling these matters, but they frequently choose to communicate directly with the heads of the companyJust to clarify, I am sharing this review based on my personal experience, not representing my company’s perspective. "

As a payroll company it was great until I was sold on a 401K account I was promised tax credits when I do not even qualify for it. Absolutely scammed. Nobody responds to emails or calls. I was given tax advice from a person who was not entitled to do so promising me tax credits when he is not even a certified CPA. And they did not even mention to me the $3,000 administration fee for setting up the 401K account. It was all done is such a sneaky and dirty way. What a horrible experience a total SCAM. "

I cannot recommend against paychex more. They sold me onto a 401k plan that would pay for itself with some federal act which they didn’t help me understand how to actually use or take advantage of. Now I’m saddled with their $3000 setup fee. They’re also intentionally hard to cancel. I’ve had to fax a number that doesn’t accept faxes, left emails to multiple departments completely in acknowledged and their chat is horrendous. Kicks you out after 5 minutes of inactivity and they regularly don’t answer within that same time so you have to keep sending keep alive messages. "