Q-Insights

I showed up to participate in a study by Claudia Powell. I never got paid and tried contacting her about the issue but got ignored. "

I participated in a study for them in November and still have not received a check. When I reached out to the recruiter, I got the runaround. She said she would talk to the project manager and get back to me, and after quite a few emails and phone calls, I have received no answer on when the payment will come other than them saying that I didn't qualify for the study even though I was in the study.I never Recruiter reached out to me this week to do a totally different study and I mentioned to him what happened in November. He said he would look into it for me. The response that he received was "I was talked to about the matter." I sent screenshots of the homework that I did as well as email communications. I also reported it to the Better Business Bureau, and see there are many similar complaints on the Better Business Bureau site that have not been answered at all. "

Went to a market research group in Torrence about SUV's on March 6 @ 10 a.m. Got there answered a few more questions before the main presentation. After about 15 min and locking my personal belongings in the locker I was not called up to go with the group. Spoke to a guy at the front checking people in and was told that I was a reverse and was not needed( allready was getting a bad feeling as he seemed nervous). Spoke with another girl at the front that was responsible for payments and said that I would get my payment via email( another bad vibe). 2 days past and still no payment. So I called the Q-insights rep Barbara Dominguez that was in the Conformation email I received and was of totally no help. Instead of trying to make this situation right she calls me a lair and refuses to pay me. If I received a Conformation email and vetted by your call center how can you tell me that I lied about the SUV I had? I took all paperwork that was asked and was lied to my Face in person at the Foucus group. What a shady company and it's affiliates. You guys should be ashamed of yourself wasting people's time and resources. Proceed with caution.Responding back:So when your representative called back to screen call and said that my model good to go it wasn't?? Seems like this company is just trying to save face in this situation. As other have commented before this company will waste people time and not pay when they know they made a mistake. I will be reporting this incident to BBB and Los Angeles County Consumer Affairs. Beware of this company. "

Great company. Did a survey online Feb 6th got payment the next day via email. Recruiter was communicating sending reminders and updates. Would gladly do surveys for this company again anytime. Thanks Q insights "

Update: as soon as I left this review I was contacted and told they were working on my payment. Seems as though they only care to solve the issue when their reputation is on the line. I got my payment and they gave me an extra $50 for my trouble. I have been contacted via email/phone to delete my negative review. I won’t be taking it down because this was my experience with this company and it’s an honest review. I would not recommend nor work with them in the future.Did a survey w q insight 2 weeks ago and have yet to receive any payment or communication from them even though they assured us payment would be sent digitally. Very disappointing experience "