UserLab

Designing products with real user insights.
Maybrook House, 27 Grainger Street, Newcastle upon Tyne, NE1 5JE, United Kingdom
https://www.userlab.co.uk
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UserLab Overview

Number of Employees
Under 49
Minimal Budget
$1,000 - $10,000
Average Hourly Rate
$149/hr
Year Founded
2016
UserLab offers comprehensive UX research services, including usability testing, discovery research, and UX consultancy. Their expertise helps companies understand their users through in-depth interviews, field studies, and usability benchmarking. By using a range of testing methods such as remote, field, and lab testing, they ensure your product or service is tailored to the needs of its users.

The company focuses on improving user experiences through actionable insights, providing clear guidance to improve product usability and identify issues early in the design process. Whether its a usability audit or a full-scale discovery study, UserLabs tailored approach helps clients design products that not only function well but also resonate with their target audience.

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UserLab Services

UserLab Reviews


Reviews from Google Maps are available on this profile.
I did my first website test yesterday. The staff were very friendly, and I found the whole process enjoyable. I received my Amazon voucher today which was super quick.Highly recommend UserLab and hope to help out with their research in the future. "
Julie Rock's Review Sourced from Google
I just did an survey trialling a companies new website. The experience was great, relaxed and the person guiding my through the experience was helpful and friendly. I revived a voucher promptly once the task was done. "
Jenny Ironside's Review Sourced from Google
Have now taken part in a number of research projects for UserLab, all have been interesting and relevant. The moderators have been really professional, friendly and understanding. The rewards offered for taking part have always been fair for the amount of time and paid very quickly. I would strongly recommend taking part if you get the opportunity. "
Keith Fallows's Review Sourced from Google
I agreed to be part of the research for a diabetes website which I found to be very informative and worthwhile. My phone interactions were with Tom and Alice and I found them both to be very helpful and friendly whilst maintaining professionalism at all times.I would highly recommend this company and would not hesitate in helping them out with their research again in the future. "
Irene Gibbons's Review Sourced from Google
I took part in some research for this organisation, looking at a new banking product. This involved looking at a website prototype and doing a dummy application, whilst commenting on my experience. The whole process was interesting and enjoyable and I would certainly do it again. I hope my comments were useful to the organiser. I also received an amazon voucher which I got very promptly. All in all I would recommend taking part in research - it was very straightforward and everyone was very friendly. "
joanne harrison's Review Sourced from Google

UserLab Clients

HeadUp
NHS
CEF