10Com Web Development

10com handled every part of our online presence including the content, branding, SEO, and our website. They built our site seven years ago and we are still number one in our city today. The consistency of our rankings and the strength of our brand are a direct result of their work. They have been a major asset to our family restaurant and continue to help our business grow year after year. I highly recommend them. "

If I could give 10 Com a higher score, I would. We are a small, family-owned business and they were instrumental in creating our brand. From designing our distinct logo - which we regularly get compliments about - to updating our site on an almost daily basis, they have surpassed my expectations. The team is absolutely fantastic. They don’t treat us like a “small business “. They take our requests seriously and always, always make sure I’m happy with the results. My website is the crux of my business and I trust 10 COM to always get it done right. I would recommend them to anyone. "

My experience with Mark B. was highly disappointing and frustrating. Over a span of two months, I encountered serious issues ranging from poor communication and disorganization to a complete lack of attention to detail and creativity. The quality of work was subpar, and basic design principles were ignored. For instance, Mark seemed unfamiliar with the concept of a watermark, typing out the word watermark rather than actually implementing one correctly.Worse, he outsourced my project to two different individuals without informing me and seemed unaware of major developments or requests throughout the process. Despite repeated attempts to request changes and provide feedback even submitting screenshots as evidence I was met with gaslighting, denial, and dismissive behavior. When confronted with criticism, Mark reacted defensively and made veiled threats instead of taking responsibility.After two months of back and forth, Mark abruptly canceled my project, deleted all progress, and refused to refund the $500 I had paid. I was left with no website and no deliverables. To make matters worse, he later posted a negative review on my businesss Yelp page in retaliation, which Yelp ultimately removed for violating its content policies.The entire experience was deeply unprofessional and felt deliberately exploitative. I would strongly advise others to avoid working with Mark B., as the lack of integrity, transparency, and accountability is staggering. "