CareCloud

Strongly DO NOT RECOMMEND using this company for your healthcare records. Daily problems with technical issues and slow service, shutdowns. Pediatric growth charts are inadequate and unhelpful to track infant and children's growth. Customer service is poor and unresponsive to feedback. There are much better EHR systems out there. "

We’ve been using CareCloud in our practice for over 5 years. Overall, the experience has been mixed.Recent platform updates haven’t made a major difference in our daily workflow. One of the ongoing challenges has been with billing tasks, which haven’t always worked as smoothly as expected and often required extra effort from our team.On the positive side, CareCloud’s customer service has been consistently responsive and helpful whenever we’ve needed support.There is definitely a learning curve, and we faced several challenges early on, but over time we were able to work through them and adapt the system to our needs.It’s a workable platform, but it may require patience and hands-on management to use effectively. "

Our practice has used CareCloud as our PM system for many years, and it has been a great experience overall. The platform is very user-friendly, and their support team, especially the client managers are easy to reach and typically provides solutions within a reasonable timeframe. Like any software, occasional glitches occur, but CareCloud works diligently to implement fixes. Their concierge plan is also fairly affordable for small practices that need assistance with revenue cycle management, claims, and related services. "

Madeeha is, quite simply, outstanding.She is my CareCloud EHR account executive, and I truly could not ask for a better partner. From guiding me through MIPS reporting, to thoughtfully advising me on strategy and options for next year, to proactively offering to help facilitate our migration from RISE/MRO to a new vendor — she has been stellar at every step.What sets Madeeha apart is not just her knowledge (which is excellent), but her character. She is kind, diligent, responsible, honest, and incredibly reassuring. She communicates clearly, follows through on everything she promises, and always brings a positive, calm, and upbeat energy to even the most stressful administrative situations.She genuinely cares about her clients, works hard, and consistently goes above and beyond. I trust her completely — and in healthcare, that trust is priceless.I would not trade her for the world. CareCloud is extremely fortunate to have her, and I am even more fortunate to work with her.Thank you, Madeeha, for being exceptional. "

Our company has been using CareCloud for over 15 years, and the experience has been outstanding. Their practice management and revenue cycle management services have been instrumental to our success, and we can’t say enough about the support we’ve received. Our dedicated client manager, Melba, has been exceptional—knowledgeable, reliable, and always willing to go the extra mile to help us navigate billing, denials, and other challenges that arise in a medical practice. The CareCloud team is easy to work with, highly responsive, and proactive in scheduling regular check-ins, which we greatly value. Having worked with other companies in the past, none have come close to the level of service and partnership we’ve experienced with CareCloud. "