DataVox

Datavox Data solutions!Great Client "

Following a cold call from a Datavox account rep who made grandiose claims of being the one stop solution for all my IT needs in any situation, I decided to give them a try on a large but simple rural mixed residential/commercial security, IT, and connectivity project to see just how well they performed and to gauge their responsiveness. In the event things went well I indicated I would consider them to manage my entire in-town multi-site IT process soup to nuts. Of course, the account rep was beyond excited to land an account like this and after a site visit to the rural project and encouraging discussion about solutions and start times, I was confused when I didn't receive any followup. When I decided to reach out to the rep by email, it went unanswered. When I called I didn't get an answer, but was quickly called back. After speaking to the rep, I was informed the VP decided this was not a project for them and "the guy" who handles these projects was out and they didn't know when he would be back. I was truly shocked at this 180 turn of events, the reliance on "one guy" for an entire arm of service, and the lack of communication. I own and run a small business where customer service is a priority. It appears this organization wasn't interested in satisfying all of my IT requirements and only the ones convenient to them. Truly unfortunate as I would have been a great client... assuming they actually did what they claimed they could accomplish. Truly disappointing and incredibly unprofessional in my opinion. So I am on the hunt again for a more reliable and professional firm to handle all of my IT needs. "

My experience with DataVox has been one of the best vendor relationships we have. Their teams and members have been amazing to work with on a number of projects including security cameras, access control, and a very large audio/video project for our new conference center. Additionally they have been a fantastic resource for knowledge and ideas for future projects or current project adjustment, and are always quick to respond and provide info above and beyond my request. "

We contacted Datavox for a very short notice job to install fiber between floors for a rushed move. They responded professionally and timely and did expert work to bring us live and operational at a competitive cost despite the tight time frame. Given the opportunity, I would gladly rely on them and the team they sent out again when next we have a more reasonable and planned needs execution. "

We've had a great experience with Datavox over the last couple years - they have done everything from a highly complex phone system implementation to a security camera management system overhaul to cabling jobs for our new vet clinic. Our account rep has been fantastic, and we've been very pleased with the quality of service and the technical support. "