Freeman

If there were an Olympic gold medal for dedication, Joseph Yuhnke would win it without contest. On June 28, 2025, we faced every exhibitor’s worst nightmare at the Javits Center: six critically important boxes mislabelled and lost—vanished into the abyss of a bustling expo floor. After a frustrating, dead-end journey through multiple exhibitor services desks, I accidentally ran into Joseph near the loading docks at the end of Isle 2300. He was a miracle worker. He made it his personal mission to find those boxes. Side by side, he walked the aisles with me from booth 500 to 3100—up, down, again and again, refusing to give up. But that was just the beginning. He escalated the search by personally calling the warehouse team, the loading dock crew, and even the cold storage handlers—covering every possibility, every angle. Finally, through pure grit and unwavering determination, Joseph uncovered all six boxes, mislabelled and tucked away in a refrigerated container that no one else would’ve checked in time. He didn’t stop until they were found. He didn’t let us down. He turned what could have been a disaster into a success. A million thanks Mr. Yuhnke. You didn’t just help—you saved the day. "

This company was an absolute nightmare to work with. They provided the worst support imaginable and charged an absurd amount of money for a booth that looked cheap and thrown together. Communication was completely unreliable — they didn’t inform us in time about extra space for banners or branding opportunities, which was a massive missed chance to improve our presence.Our samples were dumped at the booth on the last day of the exhibition, making them useless. When we raised issues, they failed to provide any adequate solutions or meaningful assistance. It was clear they just wanted to take our money and didn’t care about delivering results.Krystal Hunter’s team was particularly unprofessional and dismissive throughout the entire process. When a partner asked if I’d recommend them, I said “no way.” I’m honestly glad they lost us and at least one other client who had a 50k+ stand booked through them.I strongly suspect they’re paying kickbacks to the trade shows to maintain their monopoly — that’s the only reason they’re still around with service this terrible. If they keep going like this, I expect them to be out of business soon. Maybe wishful thinking, but it’s how I truly feel. "

If I could give zero i would. Worse group possible to have running a show in Indy for sweets and snacks. Zero idea what they were doing for loading and unloading. We had to load and unload everything ourselves. Honestly beyond horrible any events booking stay away from freeman. "

2018; not excited about their work. Our contracted shipping firm to take our shipment to conferences in Houston, and then Chicago. Issues at both. 1st ship, day of pickup, our rep notifies us; I find out they will be doing pickups during the scheduled time frame, but that they will close the entry gate two hours before the end of dismantle, this gives me about 45min to scramble my pickup team, and get them on site. 2nd conference, our guy arrives, and is told he has nothing to pick up. Email the next morning indicates the items were taken from the booth, and moved to an offsite warehouse, an address we didn't have. I cant blame Freeman for all the ills of the world, but the beating heart of industry is the people on the docks. When that beat falters, things go wrong. Organizational beats were missed at both conferences. "

Nice office with limited visitor parking. Park across the street and leave time to make it up the hill. "