Integritek

Integritek has been incredible to work with. Companies looking for a solid MSP in the Austin area to help with their managed IT should give them a call. It's a partnership first approach! "

We just had the opportunity to work with the team at Integritek to perform a Security Risk Assessment. We thoroughly enjoyed working with them and they were engaged in the project form the start all the way through the finish. They showed professionalism and knowledge of all aspects of Cyber Security making our job easy. We would highly recommend working with Integritek to any company in the Austin, TX area! "

We have been with Integritek for over 7 years and have previously been pleased, unfortunately something has changed over this past year. They are slow to respond, disorganized, communicate poorly, and bill excessively. When they do respond, they pass a simple task (like updating a program) to multiple employees. Each email is a billed partial hour. After 7 or more people involved, over 30 emails, waiting 2 months, and around $2,500 billed, our program for our electronic medical records was finally updated. I asked to have the bill reviewed and was told all the hours billed were valid. The last email exchange where they asked if everything was running and we replied yes, cost us yet another $32.50 that was added to our always running up total. Our office mate's son completed the same upgrade task for their computers in several hours over one weekend. FACEPALM "

The Integritek team has consistently been quick to respond to our issues and my account manager proactively reaches out without me even asking. Their customer service team is unmatched in relation to the other IT providers I’ve worked with in the past. "

Integritek provides great support for all IT/Phone issues. I am not the most tech savvy and their staff is always helpful and patient. They have been great during the pandemic and addressing our needs to go remote and helping us with the transition. I would highly recommend this company to anyone looking for IT or phone support. 10/10. "