Managed Service Providers

Top Managed IT Service Providers

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Managed IT Service Providers have a 4.6 avg. rating from 464 verified reviews

Are you looking for a reputable managed IT service provider (MSP) to enhance your business's technological capabilities and streamline your operations? DesignRush showcases the most reliable IT managed services providers with demonstrated expertise in network management, cybersecurity, cloud computing, data backup and recovery, and IT consulting. Explore our directory and tailor your search based on location, prices, budgets, and ratings.

We've curated a list of the top 10 managed IT service providers from over 500 contenders, meticulously evaluating their service offers, client satisfaction, technical expertise, and successful project implementations. Plus, explore the details of our selection process and the criteria guiding our assessments.

The Number 1 Managed IT Service Provider as Selected by DesignRush Is:

1. Ntiva

Ntiva homepage-screenshot
[Source: Ntiva]
  • Best for: Overall
  • Average hourly rate: $80
  • Minimum budget: Inquire
  • Founded: 2004
  • Location: Chicago, IL
  • Notable clients: Blue Cross Blue Shield of Illinois, Illinicare, Greater Chicago Food Depository, Rush University, Illinois State Board of Investments

With round-the-clock access to over 400 IT experts, Ntiva is a managed IT service provider specializing in remote and on-site support, server, computer, and network monitoring management, backup and disaster recovery, and IT procurement. It has a portfolio of 43,000+ endpoints protected and 60,000+ devices managed, and a 72% first-touch resolution rate. Ntiva holds esteemed certifications, including Microsoft Gold Partner, Apple Consultants Network, Dell EMC Partner Gold, Cisco Partner, AICPA Service Organization Control (SOC) 2 Type 2, and CyberAB Registered Practitioner Organization status.

When a nonprofit organization was struggling with an outdated and expensive IT infrastructure, Ntiva stepped in to conduct a comprehensive audit that identified redundancies and inefficiencies. The MSP then streamlined the client's overly complex hardware and software setup, which included multiple third-party applications with costly maintenance contracts. It smoothly transitioned into cloud-based services for a more cost-effective, user-friendly, and secure IT infrastructure.

Ntiva's intervention optimized resource allocation and reduced the client's annual IT budget from over a million dollars to approximately $450,000.

Check Ntiva Agency Profile

2. NexusTek

NexusTek homepage-screenshot
[Source: NexusTek]
  • Best for: Manufacturing companies
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 1996
  • Location: Greenwood Village, CO
  • Notable clients: Roberts Cosmetics + Container, Commercial Resins, Education Loan Finance, Autry Museum of the American West, FMS Financial Partners

NexusTek is an IT managed services provider with 25+ years of industry experience. It provides consulting, co-managed IT, managed data center, helpdesk, patching services, and cybersecurity awareness training. Its services extend to Apple-managed services, business continuity, IT procurement, and mobile device support. Boasting partnerships with Amazon Web Services (AWS), Azure, HP, Avaya, Lenovo, and other leading tech vendors, NexusTek is home to 200+ engineers managing over 1,000 clients from the US, Canada, Mexico, and Europe.

Finding it challenging to manage projects due to time zone differences and inefficient email and file sharing systems, Roberts Cosmetics + Container, a packaging company, approached NexusTek to streamline its global team's communication and production tasks. In response, NexusTek recommended Microsoft SharePoint as the comprehensive intranet solution to centralize project management processes, reduce reliance on email correspondences, and create a hub for all discussions.

Within three weeks of SharePoint implementation, the client's email traffic decreased by 30%. Moreover, despite their geographically dispersed locations, SharePoint's compatibility with Microsoft programs and iOS devices ensured easy integration with existing tools used by Roberts' employees.

Check NexusTek Agency Profile

3. Miles IT

Miles IT homepage-screenshot
[Source: Miles IT]
  • Best for: Professional service industry
  • Average hourly rate: Inquire
  • Minimum budget: $1,000 - $10,000
  • Founded: 1997
  • Location: Lumberton, NJ
  • Notable clients: Western Union, GSA National, Cornelis Networks, Emmloans, Armand

With a remarkable success rate of 99.7%, Miles IT is a managed IT service provider with 500+ professionals and offers decades of expertise to businesses looking to fortify their IT infrastructure. Its services cover cybersecurity, advanced systems integration, cloud computing and migrations, and consultancy on business transformation, IT regulatory compliance, and risk assessment.

One of Miles IT's clients, a consulting firm, needed to migrate its local server and firewall to the cloud to facilitate remote work for all employees while maintaining security and functionality. Miles IT’s team then configured Azure AD for cloud-based identity and access management, implemented backup and recovery measures, and verified user functionality in the new cloud environment.

The migration was completed within three months, allowing the client to meet its office relocation deadline. Miles IT also helped trim the consulting firm's overhead costs by 40%. Additionally, fewer support tasks were required monthly, contributing to a 20% reduction in ongoing IT support needs.

Check Miles IT Agency Profile

4. Mission Cloud

Mission Cloud homepage-screenshot
[Source: Mission Cloud]
  • Best for: Media companies
  • Average hourly rate: $225
  • Minimum budget: Inquire
  • Founded: 2018
  • Location: El Segundo, CA
  • Notable clients: Storyblocks, MagellanTV, Lexbe, Playbill, Fexa

Distinguished for its expertise in AWS native services, Mission Cloud specializes in integrating the latest generative AI models into applications hosted on AWS while maintaining stringent data privacy and security standards. Its services include cloud operations and monitoring, serverless computing, cost optimization, containerization, migrations, and data engineering.

Aiming to reduce AWS infrastructure costs without straining internal IT resources, Storyblocks, a content creation platform, turned to Mission Cloud for its Cloud Foundation and Reserved Instance Optimization (RIO) services. The MSP provided the client with a dedicated FinOps Cloud Analyst supported by cost optimization experts. Through Mission Cloud's services, Storyblocks achieved monthly savings of about $20,000 for Amazon Elastic Compute Cloud (EC2) resources, and leveraging the Amazon Simple Storage Service (S3) reduced storage costs by 34%.

Check Mission Cloud Agency Profile

5. Core Technology Systems

Core Technology Systems homepage-screenshot
[Source: Core Technology Systems]
  • Best for: Finance industry
  • Average hourly rate: Inquire
  • Minimum budget: $50,000 & Up
  • Founded: 1990
  • Location: London, UK
  • Notable clients: Crowe UK LLP, Bibby, Riverstone, Copper, Astute

Core Technology Systems is an IT managed services provider specializing in Microsoft 365 technology solutions. Focusing on optimizing Microsoft investments, it has a robust track record of supporting over 10,000 customers since its inception in 1990. As a Microsoft Solutions Partner, Microsoft has selected Core to lead various technology-enablement workshops and pilot programs, including Viva and Copilot, in the UK. It offers Microsoft licensing solutions, intranet solutions, business process automation, infrastructure management, and smart managed user services.

Core Technology Systems assisted a banking client with escalating Azure costs. The MSP identified cost-saving opportunities through the Azure Technical Assessment and Cost Optimization (Azure TACO) service and optimized the banking firm's Azure environment. This resulted in a 50% reduction in monthly Azure costs, enabling the client to regain control over spending and improve security, bottom line, and operational efficiency.

Check Core Technology Systems Agency Profile

6. Entech US

Entech US homepage-screenshot
[Source: Entech US]
  • Best for: Medical sector
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 1998
  • Location: Fort Myers, FL
  • Notable clients: Dr. Piper Center, Habitat for Humanity, Valerie's House, SRMA of Florida, Blessings in a Backpack

With expertise in network security measures and data recovery protocols, Entech US is a managed IT service provider that designs and implements robust IT infrastructures by leveraging collaboration platforms like Microsoft Office 365. Entech US's service portfolio extends beyond security and communication to encompass comprehensive IT project management, assessments, and managed cloud, data, and VoIP services.

Entech US took on a project for a medical office experiencing inconsistent network and internet access, which its ISP failed to resolve permanently. The MSP identified the unused connections and compromised equipment to cause unnecessary expenses. To address these issues, Entech US installed SonicWALL firewalls for Health Insurance Portability and Accountability Act (HIPAA)-compliant network protection and upgraded network switches to improve speed and performance.

Entech US also cleaned, rewired, and organized the server rooms, thoroughly documenting and photographing them for troubleshooting purposes. The overhaul ensured a more reliable and secure IT infrastructure for the client while saving it $10,000 yearly.

Check Entech US Agency Profile

7. Swift Systems

Swift Systems homepage-screenshot
[Source: Swift Systems]
  • Best for: Government sector
  • Average hourly rate: $149
  • Minimum budget: $1,000 - $10,000
  • Founded: 1998
  • Location: Frederick, MD
  • Notable clients: Frederick City government, Montgomery Community Media, Great Maryland Medical Center, Wright Commercial Products, SCCI

Swift Systems is an IT managed services provider with decades of industry experience, specializing in serving organizations with 20 to 200 workstations running critical systems. With a proven track record in building and managing high-uptime environments, Swift Systems offers IT systems maintenance and assurance, total network security, 24/7 desk support, managed compliance, and ransomware protection. It has serviced over 50 businesses, safeguarded over 2,400 devices, and managed 45TB of secure data.

The City of Frederick in Maryland approached Swift Systems for assistance when its internal network struggled to handle spam messages daily via Microsoft Exchange. To tackle the challenge, Swift Systems implemented Swift Purify, a cloud-based spam elimination product with advanced filtering algorithms that differentiated between important emails and spam.

After its setup, Swift Purify decluttered the client's email system and enhanced the overall user experience. The City's IT department would also control costs by avoiding unnecessary server and bandwidth upgrades while relying on Swift Systems for ongoing support and maintenance.

Check Swift Systems Agency Profile

8. XOverture

XOverture homepage-screenshot
[Source: XOverture]
  • Best for: Social welfare sector
  • Average hourly rate: Inquire
  • Minimum budget: Inquire
  • Founded: 1998
  • Location: Los Angeles, CA
  • Notable clients: American Jewish University, Extraordinary Families, Chan Luu, National Food Manufacturing Firm

XOverture's team is well-versed in the latest trends, including cloud computing, digital transformation, virtualization, the Internet of Things (IoT), and 5G. Its managed IT services include 24/7 technical support, project consulting, planning and execution, systems integration, plus cloud, AI, and digital transformation through audits and upgrades. XOverture offers strategic planning, which assists company executives with IT budgeting for the next five years.

The managed IT service provider has successfully assisted numerous clients across various business verticals, focusing particularly on the social welfare sector and small-scale businesses. Its hands-on approach to technology services has effectively tackled challenges related to Spectrum and GeekTek solutions. Moreover, it offers valuable insights through the publication of eBooks aimed at advising clients on IT managed services.

Check XOverture Agency Profile

9. Resolute Technology Solutions

Resolute Technology Solutions
[Source: Resolute Technology Solutions]
  • Best for: Nonprofits
  • Average hourly rate: Inquire
  • Minimum budget: $1,000 - $10,000
  • Founded: 2005
  • Location: Winnipeg, Canada
  • Notable clients: Health Centre Foundation, University of Manitoba, Assiniboine Credit Union, Narratives, Duha Group

Specializing in IT managed services, Resolute Technology Solutions offers comprehensive IT support, maintenance, and monitoring. Its bilingual helpdesk support spans across North American time zones, providing assistance whenever needed, with guaranteed service levels ensuring accountability. It offers expertise in long-term planning and infrastructure optimization. With full-stack monitoring and management capabilities, Resolute provides IT asset management, Office 365 migration and management, managed firewall services, and patch management.

The Health Centre Foundation wanted to modernize its fundraising and relationship management software for improved operations and donor experience with the assistance of Resolute Technology Solutions. Through vendor due diligence and platform selection processes, the MSP recommended upgrading to the cloud-based Raiser's Edge NXT and consolidating eMarketing, online donations, and payment processing onto a unified platform.

Through the collaborative efforts led by Resolute, the client experienced simplified technical support and streamlined vendor management with software continuously updated and zero reliance on on-premises hardware. The core processes were also optimized, eliminating data re-keying while unlocking new features.

Check Resolute Technology Solutions Agency Profile

10. Mainstream Technologies

Mainstream Technologies
[Source: Mainstream Technologies]
  • Best for: Trading industry
  • Average hourly rate: $100
  • Minimum budget: Inquire
  • Founded: 1996
  • Location: Little Rock, AR
  • Notable clients: Wilkerson and Associates, The Triple Constraint, Franklin Retail Solutions, Traverse Systems, Vestcom

A seasoned managed IT service provider, Mainstream Technologies delivers customized solutions to project backlogs, performance issues, and outdated systems by focusing on technological infrastructure and system health. It prioritizes security while improving network stability and optimizing support costs. For clients requiring SOC 2 Type 2 certified IT services, Mainstream Technologies is a reliable agency partner that ensures compliance with industry standards.

Wilkerson and Associates, a jewelry distributor, came to Mainstream Technologies with operational hurdles related to its outdated Traveling Jewelry Rep (TJR) web application. The MSP then revamped the TJR application and introduced the "Receive All" functionality for more streamlined check-in processes. It also used advanced reporting capabilities to allow detailed sales data analysis, facilitated the use of different digital devices, and enabled email receipts for better mobility.

The collaboration significantly improved operational efficiency, decision-making processes, and customer satisfaction. Key success metrics included drastic reductions in order processing time, enhanced reporting capabilities leading to better inventory management, and more strategic buying decisions. In addition, the custom software project laid the foundation for the client's future growth and innovation.

Check Mainstream Technologies Agency Profile

How We Picked the Best IT Managed Services Providers

DesignRush lists the top-performing managed IT service providers based on a comprehensive evaluation encompassing portfolios, client feedback, case studies, market standing, and specialized expertise. Our executive selection team conducts a rigorous analysis to ensure each agency's track record and capabilities distinguish it as a leader in the field.

The criteria we employ to rank the best IT managed services providers are as follows:

  • Vetted client reviews: Level of expertise and client satisfaction demonstrated through past projects and ongoing support
  • Robust portfolio: Successful implementations of managed IT solutions for businesses, supported by detailed case studies with tangible results
  • Recognition and accolades: Industry awards and notable press mentions highlighting thought leadership and innovative solutions
  • Team expertise: Team members' profiles, relevant experience in the category, certifications, and specialized skill sets crucial for delivering effective IT solutions
  • Proficiency in managed IT services: Demonstrated skills across a spectrum of IT services, including network infrastructure management, cybersecurity, cloud solutions, disaster recovery, IT consulting, and ongoing support to ensure comprehensive coverage of client needs

Discover more about our process on the DesignRush Agency Ranking Methodology page.

10 Most Popular Managed IT Service Providers Compared

Agency name LocationHourly rateSizeBest for
NtivaChicago, IL$80250 - 499Overall
NexusTekGreenwood Village, COInquireUnder 49Manufacturing companies
Miles ITLumberton, NJInquire500 - 999Professional service industry
Mission CloudEl Segundo, CA$225100 - 249Media companies
Core Technology SystemsLondon, UKInquire50 - 99Finance industry
Entech USFort Myers, FLInquire100 - 249Medical sector
Swift SystemsFrederick, MD$149100 - 249Government sector
XOvertureLos Angeles, CAInquireUnder 49Social welfare sector
Resolute Technology SolutionsWinnipeg, CanadaInquire50 - 99Nonprofits
Mainstream TechnologiesLittle Rock, AR$100100 - 249Trading industry

Best IT Managed Services Providers

Rankings updated: June 22, 2024
  • Yalantis

    Trusted software engineering and IT consulting company
    We deliver cutting-edge, scalable, and fully functional software products and ecosystems that help clients achieve their specific objectives.  [... view the full profile of Yalantis]
    Warsaw, Poland
    500 - 999 $45/hr $25,000 - $50,000
  • ITeSCa

    ITeSCa is a start-up with its head office in North Rhine Westphalia, Germany. Our focus is to provid
    ITeSCa is a pioneering Managed Service Provider (MSP) with its headquarters located in Germany, specializing in delivering vital IT services geared towards preserving business continuity and  [... view the full profile of ITeSCa]
    Voerde, Germany
    Under 49 Inquire Under $1,000
  • Callbox

    We are largest provider of sales lead generation services helping businesses increase their revenue.
    Callbox is a worldwide recognized leader in B2B Lead Generation powered by AI and human expertise, having been one of the top lead generation and appointment setting experts for the past many years.  [... view the full profile of Callbox]
    Los Angeles, California
    500 - 999 Inquire Inquire
  • TruAdvantage

    Award-Winning IT & Cybersecurity
    TruAdvantage is a Bay Area based, award-winning IT firm specializing in managed IT, managed Cybersecurity, cloud solutions and strategic IT . Our passion is to bring enterprise-level productivity  [... view the full profile of TruAdvantage]
    Cupertino, California
    Under 49 $165/hr Inquire
  • Rivell

    Managed IT Support & Consulting Services Company
    Rivell is a leading Managed IT Services Provider (MSP) based in New Jersey, serving clients in North America. With a team of experienced IT professionals, Rivell offers a comprehensive suite of IT  [... view the full profile of Rivell]
    Mantua Township, New Jersey
    Under 49 $40/hr Inquire
  • LME Services

    Open since 1994, LME Services employs only techs with 10+ years of experience to guarantee that you get a knowledgeable tech EVERY TIME you call  [... view the full profile of LME Services]
    Chicago, Illinois
    Under 49 $180/hr $1,000 - $10,000
  • Rootstack

    Unlocking Possibilities Through Technology
    At Rootstack, we strive for excellence every step of the way. We provide high-quality technology and software outsourcing services and create outstanding digital experiences for companies in Latin  [... view the full profile of Rootstack]
    Austin, Texas
    100 - 249 $60/hr $25,000 - $50,000
  • DigitalSuits

    E-commerce Experts | Web Development, Shopify/ Shopify Plus
    DigitalSuits is a software development company with a focus on e-commerce and SaaS development.  [... view the full profile of DigitalSuits]
    Miami, Florida
    50 - 99 $45/hr $10,000 - $25,000
  • Tasrie IT Services

    Fueling Digital Transformation: Cloud and DevOps Unleashed
    At Tasrie IT Services, we are committed to assisting businesses in unlocking the potential of cloud solutions to fuel growth and innovation. Our team of experts offers DevOps consulting, cloud  [... view the full profile of Tasrie IT Services]
    Dubai, United Arab Emirates
    Under 49 $90/hr $1,000 - $10,000
  • Bytes Technolab

    Revel in the media presence we create for you!
    Bytes Technolab is an Odoo Bronze Partner, Adobe Commerce Silver Partner, NASSCOM member, and ISO 9001:2008 certified digital innovation agency. Specializing in custom Enterprise software and  [... view the full profile of Bytes Technolab]
    Pleasanton, California
    100 - 249 $20/hr $1,000 - $10,000
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  • Turrito

    Technology Solutions Provider.
    Turrito is a Technology Solutions Provider that collaborates with the IT departments of midmarket organizations. Our objective is to enhance their IT capabilities and skill sets so that they can  [... view the full profile of Turrito]
    Johannesburg, South Africa
    50 - 99 Inquire $1,000 - $10,000
  • Fortifying Your Business from the Surface to the Core
    Core Technology Systems, a Microsoft Gold partner, offers Managed IT solutions designed to drive your business forward. With services that encompass everything from defining scope and objectives to  [... view the full profile of Core Technology Systems]
    London, United Kingdom
    50 - 99 Inquire $50,000 & Up
  • GEOR

    Hire and manage tech talent efficiently.
    As a Global Employer Of Record (GEOR), we strive to provide organizations that hire globally with efficient solutions for staffing, staff augmentation, workforce management, payroll and more. With  [... view the full profile of GEOR]
    Alexandria, Virginia
    1000 & Up $55/hr Inquire
  • a1qa

    Meet outstanding quality engineering
    a1qa, a global pure-play QA and test automation provider, brings over 20 years of expertise in delivering quality assurance and software testing services. The organization adjusts its workflows to  [... view the full profile of A1qa]
    Decatur, Georgia
    1000 & Up $25/hr $10,000 - $25,000
  • Blackthorn Vision

    Innovating for the future
    We develop software that makes a difference and brings real business value to our clients. Driven by a passion for excellence and commitment to client success, we use our tech expertise to exceed  [... view the full profile of Blackthorn Vision]
    Lviv, Ukraine
    100 - 249 $40/hr $25,000 - $50,000
  • Entech US

    Empowering Your Future with Managed IT Excellence
    At Entech US, we craft technology solutions for a brighter tomorrow. Our secure Managed IT Services are tailored to integrate technology seamlessly into your business. We're dedicated to your success  [... view the full profile of Entech US]
    Fort Myers, Florida
    100 - 249 Inquire Inquire
  • ScienceSoft

    Driving project success no matter what
    ScienceSoft has 35 years of software development experience and 4,000 completed projects. 60+ certified project managers (PSM, PMP, PMI-ACP) ensure predictable, agile delivery, while ISO 9001 and ISO  [... view the full profile of ScienceSoft]
    McKinney, Texas
    500 - 999 $50/hr Inquire
  • Get Widget

    Flutter App Development Company
    GetWidget is a Premier Flutter app development company that delivers robust Flutter app development services with an in-house team of 50+ developers across various Tech stack like  [... view the full profile of Get Widget]
    Bengaluru, India
    50 - 99 $25/hr $10,000 - $25,000
  • CTIC

    We Solve "IT"
    We transfer all the experience of our team to partially or fully manage your area of IT, focusing on your needs and complying with the established.  [... view the full profile of CTIC]
    Lima, Peru
    Under 49 $30/hr $1,000 - $10,000
  • Aldridge

    Your Strategic Partner in IT Advancement
    Aldridge: The IT outsourcing partner that truly comprehends your business. With offices spanning TX and WA, we're your dedicated national ally, driven by technology's empowerment. Tailored strategies  [... view the full profile of Aldridge]
    Houston, Texas
    100 - 249 Inquire Inquire
  • Munzai Solutions

    Closing deals, opening doors
     Munzai Solutions is a creative development and digital sales organization that aims to address a market vacuum. We give you a chance to see a significant improvement in your business growth with our  [... view the full profile of Munzai Solutions]
    Manchester, United Kingdom
    Under 49 $20/hr $1,000 - $10,000
  • Mission

    Experience the Transformative Power of the Cloud
    Mission Cloud Services, formed by the merger of Reliam, Stratalux, and G2 Tech Group in 2018, is an AWS Advanced Consulting Partner and Premier Tier Services Partner. Our AWS consultants are dedicated  [... view the full profile of Mission]
    El Segundo, California
    100 - 249 $225/hr Inquire
  • DeviQA

    Our Quality - Your Efficiency
    DeviQA has been supporting customer success stories for over 14 years, protecting and safeguarding our customers' brand and hard-fought reputation through best-in-class testing and quality assurance  [... view the full profile of DeviQA]
    New York City, New York
    100 - 249 $30/hr Inquire
  • The Digital Edge

    Transforming ideas into results.
    The Digital Edge is a dynamic and results-oriented marketing agency offering comprehensive solutions tailored to meet our clients' needs. With a focus on creativity and effectiveness, we specialize in  [... view the full profile of The Digital Edge]
    Houston, Texas
    Under 49 $7/hr Under $1,000
  • TechMD

    Where Government IT Meets Simplified Cybersecurity
    TechMD, at the vanguard of Government IT, offers a fusion of managed cybersecurity and IT solutions. Backed by SSAE-19 certification, we cater to SMBs, driving tech simplicity and fostering growth.  [... view the full profile of TechMD]
    Santa Ana, California
    50 - 99 Inquire Inquire
  • Bay Networks

    Your IT Solution Authority
    Bay Networks: Your IT authority with a strong IT outsourcing focus. Specializing in MSP, we offer tailored solutions, guaranteed satisfaction, and a competitive edge.  [... view the full profile of Bay Networks]
    Menlo Park, California
    Under 49 $169/hr $1,000 - $10,000
  • Net at Work

    Transformative Managed IT
    Net at Work specializes in CRM consulting and Managed IT, offering a broad suite of services including ERP, HCM, eCommerce, Cloud Hosting, IT/Security, vCIO, vCTO, and more.  [... view the full profile of Net At Work]
    New York City, New York
    250 - 499 Inquire Inquire
  • Ntiva

    Custom Applications That Drive Business Growth
    Ntiva is a technology company that provides managed IT and security, cloud solutions, digital transformation, and advanced IT consulting. We support the midsized and enterprise markets, including  [... view the full profile of Ntiva]
    Chicago, Illinois
    250 - 499 $80/hr Inquire
  • Strong CRM

    Unlock the Full Power of Your Salesforce.
    Strong CRM operates as a Salesforce Consulting firm and Go-to-Market agency, focusing on driving substantial revenue growth via personalized Salesforce solutions and GTM strategies. Reach out to us  [... view the full profile of Strong CRM]
    Seattle, Washington
    Under 49 $100/hr $10,000 - $25,000
  • Polcode

    Work With Developers You Know And Trust
    We started our journey in 2006 as a small group of motivated PHP developers dedicated to creating reliable and scalable digital solutions essential for our client's success in modernizing their  [... view the full profile of Polcode]
    Warsaw, Poland
    100 - 249 $50/hr $10,000 - $25,000
  • Fullestop

    Delivering On Promises
    We have been around for the last 23 years offering AI-driven solutions, Custom Mobile App Development, Tailored Software Solutions, and Enterprise Web Solutions catering to clients' needs. We Care for  [... view the full profile of Fullestop]
    Jaipur, India
    100 - 249 $25/hr $10,000 - $25,000
  • Magenest JSC

    One-Stop Solution
    Magenest provides the One-Stop Solution for any businesses or organizations wishing for a thriving digital transformation.  [... view the full profile of Magenest JSC]
    Hanoi, Vietnam
    100 - 249 $50/hr $1,000 - $10,000
  • Alt Digital

    In the rapidly evolving landscape of the digital age, staying ahead of the competition is crucial.
    Alt Digital Technologies is a B2B service provider servicing end to end development, DevOps, Testing and e-commerce solutions for your business. We work efficiently in ATG, Java, React, Salesforce  [... view the full profile of Alt Digital]
    Florida City, Florida
    50 - 99 $25/hr $25,000 - $50,000
  • Your One-Stop Solution for Managed IT Services
    Resolute Technology Solutions is your comprehensive Managed IT provider, offering everything from 24/7 support to cybersecurity, infrastructure management, and strategic planning.  [... view the full profile of Resolute Technology Solutions]
    Winnipeg, Canada
    50 - 99 Inquire $1,000 - $10,000
  • Veraqor

    Technology Consulting and Managed IT Services
    A passionate team driven by technology in Biotech, Cloud, Data & AI. From design to development and support to management, Veraqor offers decades of experience, proven frameworks, and a disciplined  [... view the full profile of Veraqor]
    Princeton, New Jersey
    100 - 249 $49/hr $1,000 - $10,000
  • IntexSoft

    Painless software development
    Organizing the teamwork with the client, we dive deep into their business needs and find the optimal way to reach the final goal with software.  [... view the full profile of IntexSoft]
    Herford, Germany
    250 - 499 $40/hr $10,000 - $25,000
  • Onez

    Hassle-free development for crypto business
    Onez is an international fintech and software development company. We strive to create functional high quality products for customers all over the globe. Our products guarantee a complete and diverse  [... view the full profile of Onez]
    Atlanta, Georgia
    Under 49 $50/hr $10,000 - $25,000
  • We empower businesses through transformative technology solutions and unmatched IT services.
    Our IT solutions offer a dedicated approach to system management, ensuring your technology runs smoothly, allowing you to concentrate on growing your business with confidence.  [... view the full profile of RightCyber Solutions]
    Wiggins, Colorado
    Under 49 $110/hr $1,000 - $10,000
  • Simplifying lives through digital experiences
    Robosoft has experience of 20 years in software development and we are a full-service digital transformation and biotech company.  [... view the full profile of Robosoft Technologies]
    San Francisco, California
    1000 & Up $125/hr $50,000 & Up
  • XO IT Services

    Rediscover the Joy of Technology
    XO IT Services offers true business value with a unique combination of service quality and high-end advice. Specializing in Windows PCs, Macs, servers, and more, we provide 24/7 managed IT services  [... view the full profile of XO IT Services]
    Los Angeles, California
    Under 49 Inquire Inquire
  • DXC Technology

    Powering Productivity and Collaboration
    DXC Technology: Where global IT leadership meets profound productivity and collaboration. Proudly Fortune 500, with 130,000+ professionals in 70+ countries, we modernize infrastructures and optimize  [... view the full profile of DXC Technology]
    Ashburn, Virginia
    1000 & Up Inquire Inquire
  • We might be based in New Jersey, but we’ve got customers from Hoboken to Hungary, and everywhere in between. Our global network allows us to tap the talents of partners and vendors all around the  [... view the full profile of EMazzanti Technologies]
    Hoboken, New Jersey
    100 - 249 $50/hr Inquire
  • OSIbeyond

    Securing Your Data and Business.
    OSIbeyond is your trusted strategic technology partner, providing reliable technology management and cybersecurity solutions. We streamline IT operations for nonprofits, associations, defense  [... view the full profile of OSIbeyond]
    Baltimore, Maryland
    Under 49 $50/hr Inquire
  • Consulting Systems

    Making the cyberspace more secure, one enterprise at a time
    At Consulting Systems, we specialize in providing comprehensive cybersecurity services and solutions to safeguard companies' valuable information against the ever-evolving landscape of cyber threats.  [... view the full profile of Consulting Systems]
    Guayaquil, Ecuador
    Under 49 Inquire $1,000 - $10,000
  • Quema

    Building Trust, Scaling Success: Your DevOps Journey Starts Here
    We know for sure that the process of scaling is always a challenge, therefore we are always in touch with our clients: since the moment of infrastructure audit, during critical loads and to the  [... view the full profile of Quema]
    Tallinn, Estonia
    Under 49 $80/hr $1,000 - $10,000
  • Silicon Reef

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Managed IT Service Provider Hiring Guide

What are managed IT service providers?

Managed service providers (MSPs) are third-party organizations that offer specialized, proactive IT management for businesses that don’t have the in-house resources or expertise to do it on their own. This enables brands to focus on their core activities while ensuring their technology infrastructure is efficient, secure, and scalable.

Managed IT service providers are more than just outsourced technical support. It continuously monitors and manages networks, applications, systems, and processes to prevent issues before they occur. This prevents downtime and security breaches that can have significant financial and reputational impacts.

What do IT managed services providers do?

IT services management companies proactively manage their clients' technology infrastructure, ensuring they are up-to-date, secure, functional, and efficient. They handle various tasks, from monitoring and maintaining IT systems to providing cybersecurity and help desk support.

For example, an MSP can implement:

  • A 24/7 remote help desk support for a retail chain
  • Advanced cybersecurity for a healthcare provider
  • Disaster recovery plans for a law firm
  • Cloud migrations for a startup
  • IT compliance for a financial institution

The most common types of managed IT services include:

1. Help desk

Help desk service is essential for organizations without in-house IT support. This typically includes 24/7 remote assistance for employees and/or customers, which minimizes the impact of technical issues on your organization’s productivity.

2. Security management

This critical service protects an organization's IT infrastructure from cyber threats. It includes security monitoring, threat detection, antivirus management, firewall management, and incident response.

3. Disaster recovery and data backup

This service ensures that a business's files and databases are regularly backed up and can be quickly restored, preventing significant data loss and downtime.

4. Network infrastructure (cloud, SaaS, etc.)

This service includes the management of essential IT infrastructure such as networks, servers, and storage systems. Providers often handle these systems' setup, migration, monitoring, maintenance, and optimization.

Some MSPs may assist with more specific network solutions such as:

  • Cloud services: Providers manage cloud services such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform.
  • Software-as-a-Service (SaaS): This includes managing and maintaining software applications provided over the Internet.

IT management companies monitor and maintain organizations’ systems and networks to ensure consistent uptime, minimize the risk of financial loss, and keep productivity optimal.

5. Reporting and analytics

This service involves managing tools and infrastructure for data analytics. Providers help in data collection, storage, analysis, and reporting, allowing businesses to gain insights from their data.

6. Other managed services

Additional services provided by MSPs might include:

  • Communication services: This includes the management of communication technologies like Voice over Internet Protocol (VoIP), email, and video conferencing systems.
  • Print services: Providers manage all aspects of an organization's printing devices, including printers, copiers, and faxes. They handle maintenance, supply replenishment, and usage tracking.
  • Mobile Device Management (MDM): This involves managing and securing a company's mobile devices, like smartphones and tablets, to make sure they comply with company policies.
  • Vendor management: Handling relationships and communications with other technology vendors on behalf of the client.
  • Consulting and advisory services: MSPs give expert advice on IT strategy, infrastructure design, and technology investments.
  • Compliance and regulatory management: These providers ensure IT systems and processes comply with relevant industry standards and regulatory requirements.

What is the difference between IT services and MSPs?

The differences between IT services and MSPs are in their scope, delivery model, and client relationship.

IT services generally refer to specific technology-related services, while MSPs provide comprehensive, ongoing management of a client's entire IT infrastructure.

IT services have the following characteristics:

  • Specific solutions: They typically address specific needs, like software development, network setup, or hardware installation.
  • Project-based engagement: These services are often hired on a project basis to address specific issues or implement new systems.
  • Direct control by client: The client usually retains control over the IT environment, and IT services are engaged as needed.

MSPs are defined by their:

  • Comprehensive management: MSPs offer ongoing management of a client's entire IT infrastructure, including networks, servers, devices, and software.
  • Subscription model: They operate on a subscription basis, providing continuous monitoring, maintenance, and support.
  • Proactive approach: MSPs aim to prevent issues before they occur and ensure smooth IT operations.

What is the difference between outsourcing and managed services?

The differences between outsourcing and managed services are in their scope, control, and approach to service delivery.

Outsourcing typically involves contracting out specific business processes or tasks to a third-party provider. In contrast, managed services manage an IT function or infrastructure under a long-term, proactive engagement model.

The characteristics of outsourcing are:

  • Task-specific services: Outsourcing usually focuses on tasks or business functions, like customer support, data entry, or other specific IT tasks.
  • Short-term or project-based: It's often used for short-term or time-bound projects.
  • Client-defined scope: The scope and work methods are typically defined by the client.

Managed services include:

  • Comprehensive IT management: Managed services involve comprehensive management of IT functions, such as network management, data backup, and cybersecurity.
  • Long-term, proactive approach: These services are offered long-term, focusing on proactive management to prevent issues and optimize performance.
  • Provider-driven management: The managed service provider typically has more control over the IT environment, managing services according to agreed-upon performance metrics and outcomes.

How much do IT managed service providers charge for their services?

Managed services providers typically charge from $175 to $250 per user per month, depending on the package inclusions. The top 50 managed IT service providers on DesignRush charge an average of $68/hour.

Other payment structures cost the following per month:

  • Per device
    • Servers: $200 - $250
    • Individual devices: $50 - $100
    • Networking equipment: $25 - $75
  • À la carte: $30 - $100/user
  • Tiered pricing: $3,000 - $6,000

Several key factors can affect the cost of managed IT, including:

  • The type of services provided
  • The level of involvement required from the managed IT experts
  • The complexity of the client's infrastructure
  • The business industry
  • The amount of data that needs to be backed up
  • Whether the business already has an IT team

Roughly 13.7% of IT managed services providers on DesignRush accept projects with a minimum budget of $1,000, while only 2.7% have a $50,000+ minimum budget.

Why should you hire IT managed services providers?

You should hire managed IT service providers because they allow you to concentrate on your business's core competencies while they efficiently handle time-consuming IT projects.

In a market where the demand for managed IT solutions is rapidly growing, with revenue expected to reach $356.24 billion by 2025, these providers help small businesses and established companies stay technologically agile and competitive.

These are the key reasons to hire a professional managed IT provider:

1. Access to experts

You get access to an entire team of highly qualified and experienced IT professionals. They have the necessary training, certifications, technology, and tools to implement solutions easily and quickly.

2. Data compliance

Managed IT providers understand and handle the complexities of compliance, ensuring that your organization meets all of the requirements and regulations. Following these rules minimizes the risks associated with maintaining client data, credit card numbers, and other vital information.

Some of the most widely applicable standards are:

  • Health Insurance Portability and Accountability Act (HIPAA)
  • Payment Card Industry Data Security Standard (PCI DSS)
  • Sarbanes-Oxley Act (SOX)

3. Security

In November 2023, there were 470 publicly reported security incidents, resulting in a total of 519,111,354 compromised records. With the rising number of data breaches and cybersecurity incidents, MSPs' robust security management services are more invaluable.

4. Minimized downtimes

The best illustration of how expensive downtime can get is Amazon, which lost $34 million in sales because of just one hour of downtime. Depending on industry and company size, the cost of IT downtime can range from $5,600 to $9,000 per minute.

Managed IT providers can reduce the potential risk of system malfunctions. They take a proactive approach to maintenance, identifying potential problems before they turn into a crisis.

5. Increased efficiency and competitiveness

Outsourcing IT management improves issue resolution speed, system health, business efficiency, and competitiveness, allowing in-house teams to focus on core business activities.

6. Fixed monthly costs

Managed IT specialists in the USA typically operate on fixed monthly payment plans that are tailored to the organizations’ needs. Clients know, upfront, how much and what they are paying for.

Kanda Software's case study with Deployed Resources showcases the significance of having a dedicated managed IT service provider. Deployed Resources faced challenges with its outdated asset management application, DRAT, which struggled with performance and user interface issues. It partnered with Kanda to develop DRAT 2.0, a modernized version with improved functionality.

Hosted on AWS, the new system efficiently migrated over 2,000 assets and introduced advanced features for better inventory management, offline data synchronization, and desktop/mobile use. Kanda Software also added security controls and provided detailed, automated reporting, significantly improving the company's efficiency and data management capabilities.

How to choose a managed IT service provider?

To select a reliable managed IT support company that delivers reliable managed services and has capabilities critical to your business, follow these key steps:

  1. Define your IT needs: Identify specific managed IT services you require, like network management, cybersecurity, or data backup.
  2. Research potential managed service providers: Look for managed IT companies with experience in your industry. Check online reviews, ask for referrals, and browse their websites for service details. Ask for their previous work, case studies, or client testimonials to gauge their experience and success.
  3. Evaluate their expertise: Confirm that the company has proven expertise in the services you need and, preferably, your industry. Check the MSP’s certifications, which should include but aren’t limited to:
    • ISO/IEC 27001: A global standard for information security management, ensuring the MSP maintains secure data handling
    • CompTIA managed services Trustmark: An industry credential that shows the MSP follows best practices in service delivery and customer relations
    • Microsoft Certified Partner: Indicates expertise with Microsoft technologies
    • Cisco certifications (CCNA, CCNP): Shows proficiency in managing Cisco network products and solutions
    • AWS and Microsoft Azure certifications: Demonstrate skills in managing services on popular cloud platforms
    • ITIL certification: Reflects adherence to best practices in IT service management
    • Cybersecurity certifications (CISSP, CISM): Indicate strong capabilities in protecting information systems from cyber threats
    • Data privacy certifications (CIPP): Shows expertise in data privacy management
    • Project Management Professional (PMP): Demonstrates proficiency in effectively managing and executing IT projects
    • Vendor-specific certifications (Dell, HP, IBM, etc.): Indicate expertise with specific hardware and software solutions from these vendors
  4. Shortlist and request proposals: Narrow down your choices and send out requests for proposals.
  5. Interview potential candidates: Meet or call potential providers to understand their team and approach better. Ask questions about their process, services, communication style, and workflow.
  6. Decide: Focus on the value provided, not just the cost. Choose the company that aligns best with your requirements, budget, and work culture.

Do you need help in selecting the right managed IT services provider? Go to our Marketplace and tell us about your project. We will connect you with the best companies based on your specifications — for free.

What questions should I ask a managed IT support company?

The questions you should ask a managed IT support company include the following:

Its Relevant Background

  1. What's the size of your company and your history in this field?
  2. How much experience do you have in our industry?
  3. Can you provide examples of projects similar to ours? Can you offer client references?

Company Services and Processes

  1. What’s your approach to managing IT services?
  2. Do you offer specialized services like cybersecurity or cloud management?
  3. What tools and technologies do you use?
  4. What is your response time for IT issues?
  5. How do you ensure continuous system uptime and reliability?
  6. How do you ensure data privacy and integrity?
  7. Do you provide detailed reporting and analytics?
  8. Are your services scalable to match our business growth?
  9. How do you stay updated with the latest IT developments?

The Project

  1. How will you tailor your services to our specific needs?
  2. What is the process for onboarding our company?
  3. Can we meet the team who will be handling our accounts?
  4. How will we communicate and collaborate on ongoing projects? How quickly can I expect a response from you?
  5. What are the expected outcomes for our business?
  6. How do you handle changes or additional requirements mid-project?
  7. What are your pricing models and what does it include?
  8. Are there any long-term contracts or commitments involved?

What are the best managed IT service providers in the US?

The best managed IT service providers in the US are:

  • Kanda Software
    • 4.7 stars on DesignRush (15 reviews) 
    • 4.8 stars on Google (8 reviews) 
    • Top clients: OneSky, Rue La La, Imprivata, Lionbridge 
  • Suffescom Solutions Inc
    • 5.0 stars on DesignRush (36 reviews) 
    • 4.7 stars on Google (89 reviews) 
    • Top clients: Modani Furniture, King Cubs, Lead Action, PropertyMe
  • Apptension
    • 4.7 stars on DesignRush (18 reviews) 
    • 4.7 stars on Google (18 reviews) 
    • Top clients: Heineken, Netflix, Uber, Spotify
  • Saigon Technology
    • 4.9 stars on DesignRush (54 reviews) 
    • 4.6 stars on Google (71 reviews) 
    • Top clients: DMI, YPO, One Harvest, MTM
  • LeverX
    • 4.8 stars on DesignRush (11 reviews) 
    • 5.0 stars on Google (2 reviews) 
    • Top clients: 3M, PHILIPS, SAP, DHL

Scroll up to learn more about our suggested agencies and other leading managed service providers. We recommend providers based on their successful projects, industry reputation, customer reviews, and team expertise. If you want to further personalize your search, you can sort companies by location, budget size, hourly rates, and reviews.

Why Trust DesignRush

A trusted B2B marketplace connecting businesses with top-tier managed IT service providers, DesignRush maintains an impressive 4.7 rating on Trustpilot and Google.

Our dedicated team of agency experts built a network of over 30,000 agencies. We simplify the agency selection process, providing value to clients and agencies alike, via the DesignRush Marketplace.

DesignRush rating logos on Trustpilot and Google

Media Features

As a media platform, our press releases are picked up by 141 media outlets and reach a potential audience of 70 million. Our expertise extends to reputable platforms, such as Forbes, MSN, Yahoo! Finance, CNBC, MarketWatch, and Benzinga, solidifying our presence in the industry.

These achievements underscore our commitment to providing valuable insights and solutions within the digital landscape.

As seen on

List of media sites where DesignRush is featured: Forbes, msn, Yahoo Finance, Benzinga, MarketWatch, CNBC

Managed IT Service Providers Expertise

IT managed services providers on DesignRush are highly proficient in diverse disciplines. They specialize in network management, infrastructure support, cybersecurity, data analysis, cloud services, and end-user system management

These competencies showcase their comprehensive skill set and capacity to ensure operational efficiency, secure data, manage cloud infrastructure, and provide round-the-clock monitoring and support.

Agency Credibility Indicators

The top industrial design agencies demonstrate their outstanding work through notable recognitions, including Channel Futures MSP 501 Award, CRN Managed Service Provider (MSP) 500 Award, ChannelE2E Top 100 Vertical Market MSPs, Channel Partner Insight MSP Innovation Awards, ASCII Success Summit Awards, SolarWinds MSP Partner Awards, Kaseya's MSP Awards, and more.

These awards indicate their ability to consistently deliver top-notch results and reliability for companies seeking exceptional managed servicecs.

Managed IT Service Providers Credibility Indicators logos: Channel Futures MSP 501 Award, CRN Managed Service Provider (MSP) 500 Award, ChannelE2E Top 100 Vertical Market MSPs, Channel Partner Insight MSP Innovation Awards, ASCII Success Summit Awards, SolarWinds MSP Partner Awards, Kaseya's MSP Award

Agencies’ Supported Technologies

Managed IT service providers are proficient in various industry-standard technologies, tools, and software, including but not limited to:

  • Networking and infrastructure management: Cisco, Juniper, VMware
  • Cloud services: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform
  • Cybersecurity tools: Symantec, McAfee, Palo Alto
  • Data management and analytics: SQL databases, Oracle, Microsoft SQL, Tableau, Power BI
  • Remote monitoring and management (RMM): SolarWinds, ConnectWise Automate, Kaseya VSA
  • Helpdesk and support software: Zendesk, Freshdesk, ServiceNow
  • Backup and disaster recovery: Veeam, Acronis, Datto
  • Communication and collaboration tools: Microsoft Teams, Slack, Zoom
  • Project management and IT service management (ITSM): Atlassian Jira, Trello, BMC Remedy, ServiceNow
Managed IT Service Providers Supported Technologies logos: Cisco, Juniper, Microsoft Azure, Symantec, Palo Alto, SQL databases, Oracle, Microsoft SQL, SolarWinds, Kaseya VSA, Zendesk, ServiceNow, Amazon Web Services (AWS), Veeam, Datto, Microsoft Teams, Power BI

Their proficiency is verified by many certificates, including Microsoft MCSA, MCSD, and MCSE Certifications, Cisco CCNA and CCNP Certifications, CompTIA A+ and Network+ Certifications, Amazon Web Services (AWS) Certified Solutions Architect, Google Professional Cloud Architect Certification, VMware Certified Professional - Data Center Virtualization (VCP-DCV), Information Technology Infrastructure Library (ITIL) Certification, Certified Information Systems Security Professional (CISSP), and others.

Managed IT Service Providers Certifications logos: Web Services (AWS) Certified Solutions Architect, Google Professional Cloud Architect Certification, VMware Certified Professional, ITIL, Microsoft MCSA, CompTIA A+ and Network+,Cisco CCNP, CISSP

Agency Reviews

For deeper insight into these agencies, DesignRush features client testimonials that share project challenges, results, and overall feedback. Each review undergoes verification, ensuring that the insights we present are both current and accurate.

Using the Bayesian Statistical Method, our algorithm calculates the most probable success rate for each agency. This reduces bias and promotes equity in the rating system, aligning our agency rankings more closely with the genuine quality of the services they offer.

Content Relevance & Accuracy

We make sure our content stays up to date, incorporating the latest listing data, industry trends, emerging technologies, and real-time insights supplied by agencies. It is reviewed by seasoned industry professionals who also provide their invaluable expertise – ensuring accurate and in-depth information.

About The Author and Expert Reviewer
Former Content Specialist
Sumana Ganguly has over a decade of experience in writing for the tech industry. She started her career at Indus Net Technologies, Embee Software, and Global Info and Solutions System, where she won the Best Content Writer award. As a former writer at DesignRush, she covered insightful tech topics and trends that help companies future-proof their businesses.
Chief Technology Officer
Gary Kuznetsov is a seasoned programmer, web developer, and certified Laravel developer. He was a Senior PHP developer at Blue Fountain Media, then soon became Head of Development at Digital Silk. With hundreds of successful websites/applications deployed throughout his career, it is no surprise that he is now a Chief Technology Officer at DesignRush, spearheading digital products and solutions to meet the company’s challenges and objectives.