Salon Iris Ltd

Joined salon iris in 2018 been a loyal customer to them paid to use there software, was paying a subscription fee to them every month as normal they tried getting me on a new software didn't want to change at the time ,Got approach by a new company to go over called up to give notice was told I have to pay 11 months when I'm not using the service as we will be going over to a new provider .iv never heard so much silly words said ie your contact is February 2026 I said its a rolling contract surley there should be notice period of 31 days or 3 months not a whole year .So technically you have to pay to your contract date which I carnt rember signing this in 2018 it's 2025 now!!!Absolutely disgusting no compassion was given either Just we will send your contract by email , what a shame to end our business terms like this wouldn't recommend them either. "

Really great service, been with them for years. Craig from tech support is SO helpful. Thank you! "

Easy to use and lovely staff. I have the professional larger size package with all the add ons and love it. "

Lovely customer service hence the 2 star review.We were with Salon Iris for 3 years - our second salon software. Though it was far from perfect, we accepted the shortfalls as the staff were incredibly helpful and knowledgeable.We accepted the shortfalls to the extent that we upgraded to the multi-site version in February this year (which obliges us into a new one year contract, even though we were out of contract for years). This was a mistake.The multi-site version really highlighted the clunkiness and outdated nature of the software. For example, gift cards can't be used across all sites without a clunky 'fix', as they're not stored on a central location. Another example is you can't make an appointment on another site unless that site's computer is switched on, because appointments are not stored on a cloud.We made suggestions for improvements but none were implemented. Another example of the finnacky nature of the software is their use of Windows 98 style dropdown menus for when you want to check a client out. The drop down is used to choose whether the client is paying with cash or card. This made accounting a pain when there were mistakes made (bound to happen in very busy salons like ours). Our new software has large buttons you can see clearly, which you can either click on or tap using the touch screen.We were promised a salon app to accompany the upgrade but what was offered instead was a salon iris website, a shortcut of which could be saved onto the phones of our clients. Not like the actual app we have now that can be downloaded via the Apple Store or Google Play.Our upgrade really showed how primitive the system was. We decided to downgrade about 20 days after upgrading. "

Five star service all the way for information, technical support, easily running your business from via remote access when you are home or out and about, plus taking appointments even when you are closed. Easy to use, cutting down no shows, and transforms the client experience for quick and easy booking. Helpful, friendly and knowledgeable staff sort everything for you, letting you concentrate on your priorities. Thanks Guys for great service, we are happy to recommend you. "