SRG ASIA PACIFIC

Your Partner in BPO Excellence
Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur, 50470, Malaysia
https://www.srgasia.com.my
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SRG ASIA PACIFIC Overview

Number of Employees
500 - 999
Minimal Budget
$10,000 - $25,000
Average Hourly Rate
Inquire
Year Founded
1996

SRG Asia Pacific is a leader in business process outsourcing (BPO) solutions, emphasizing the importance of fostering meaningful relationships between businesses and their customers. Since its inception in 1996, the firm has built a solid reputation for its commitment to customer-centric solutions, offering contact center operations, IT and data management, and customer interaction services. The firm's approach integrates global best practices with a strong focus on putting employees first, creating a supportive environment that enhances client satisfaction and drives success.

With over 16 years of industry experience, SRG Asia Pacific has developed a robust portfolio of services that reflects its dedication to innovation and excellence. The firm embraces cutting-edge technologies such as artificial intelligence (AI) and robotics, providing clients with advanced solutions that meet their evolving needs. SRG Asia Pacific's commitment to transparency, community engagement, and continuous improvement ensures that it meets and exceeds client expectations, positioning itself as a trusted BPO partner.

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SRG ASIA PACIFIC Services

IT Services Expertise
IT Services Expertise
  • IT Outsourcing

SRG ASIA PACIFIC Reviews


Reviews from Google Maps are available on this profile.
Great internship experience! The HR team was helpful, friendly, and always willing to guide. I gained useful knowledge and skills that will help me in my future career. Thank you for the opportunity! "
adleena zafira's Review Sourced from Google
First day at srg was good. The team is friendly, and I’m excited to learn more during this internship. "
nur aleesa malisa's Review Sourced from Google
Pros: Strategic workplace with easy access to public transport.Cons:1. Delayed payments on EPF, SOCSO, and EIS contributions—unclear timeline for resolution.2. Approval is required for Sick Leave, which is unnecessary and inconvenient.3. What you learn during training is not the same as what you experience when you go “live”.In other words, bad management. "
Tunku Farah's Review Sourced from Google
My one year experience at SRG Asia Pacific Sdn Bhd was deeply disappointing due to the poor management practices and biased work culture present in the organization.The management system lacks fairness and transparency. There is a clear favoritism culture in some teams, where those who maintain close personal ties with the team leader receive better opportunities, support, and recognition—regardless of actual performance or contribution. Unfortunately, voicing concerns about this bias to HR or upper management leads nowhere, as they often ignore feedback or fail to take corrective action.One particular team leader stands out positively for managing her team professionally and respectfully—she understands how to bring the best out of her members. However, this is the exception, not the norm.In many cases, success in the company seems more dependent on how well you "get along" with certain individuals rather than your actual work ethic or results. This creates a toxic environment that discourages genuine effort and morale. Team leaders hold disproportionate power over employee evaluations, which opens the door for misuse and unaccountability.Just bring oil and butter when you join to work for you team leader. "
Phong ng wei's Review Sourced from Google
If you're looking for a company that's passionate about TikTok, SRG Asia Pacific Sdn Bhd might just be the influencer hub you're looking for but not if you're hoping for professional HR support or a healthy work culture.You might wonder why I'm mentioning TikTok in a corporate review. The reason? Their HR department appears to prioritize social media content over employee welfare. From my experience, they spend more time filming TikTok videos than addressing staff needs. It's honestly baffling — I wouldn’t be surprised if HR hiring decisions are based on reel views rather than qualifications.If you care about your growth, career development, or even basic employee support — think twice. But if your dream is to work at a place where viral content matters more than company values, this might be your stage. "
Ahmadullah Azank's Review Sourced from Google

SRG ASIA PACIFIC Clients

astro
ReMark
DAIKIN