The Call Company

The Call Company has been instrumental in supporting us, Europe’s largest workwear manufacturer for private and professional use, in the Swedish and Danish markets. Their broad expertise covers our entire range of products, managing all incoming calls, emails, package handling, and sending out letters related to orders and reminders. One of our key goals is to ensure 95% of all incoming calls are answered within 60 seconds, a standard The Call Company consistently upholds. "

Partnering with The Call Company has been a game-changer for our streaming service. Their team’s deep knowledge of our content and dedication to excellence have been invaluable. They handle all our incoming calls, written inquiries across email, social media, and other platforms, while also focusing on customer retention. In 2020, they impressed us by answering incoming calls within an average of 31 seconds, consistently delivering efficient and high-quality service. "

The Call Company proudly manages all incoming calls for the membership service of a Danish NGO dedicated to ensuring everyone’s right to autonomy over their body and sexuality. This includes handling cancellations, potential retention, new contributions, and addressing various inquiries. The task demands great flexibility, as the volume of calls fluctuates significantly throughout the month, a challenge The Call Company effectively navigates. "

Working with The Call Company has been essential for managing our administrative and payment solutions. They handle all our invoice-related calls from both private individuals and businesses, showcasing incredible flexibility and precise scheduling to accommodate daily call volume fluctuations of over 100%. In 2020, they exceeded our expectations by answering the majority of calls within just 15 seconds, delivering consistently outstanding service. "