Top Call Center Companies

Why People Trust DesignRush

DesignRush has a qualified team of industry experts and agency executives that focus on finding the best call center companies for your business. Our team determines the key performance indicators, like portfolio, client reviews, and industry reputation, that agencies must meet to be listed. To further leverage our agency expertise, businesses also reach out to DesignRush to streamline the process of finding the right agency via the Marketplace.

Our Picks for The Best Call Center Companies in 2023

Contactic SIA

The best call center company is Contactic SIA because of their result-oriented approach to customer support. They do this by providing digital call recording, helping businesses analyze and monitor the quality of calls and provide necessary feedback.

• Why we chose them: They boast a team of qualified and experienced call center experts who are constantly trained to provide top-quality customer support. All calls have digital recording, allowing businesses to monitor and analyze the quality and content of calls.
• What you should consider: At $20 per hour, this agency has one of the highest hourly rates, which can pose an issue if you have limited budget for customer support.
• Who are they for: Businesses of all sizes that value customer satisfaction and transparency can work with Contactic SIA. They can help you build robust inbound and outbound call center solutions and provide you with a team of well-trained agents for telemarketing and customer service tasks.

Phoenix Virtual Solutions

Another great call center company is Phoenix Virtual Solutions. Their management team has extensive experience in the US healthcare industry, allowing them to bring first-hand knowledge about trusted healthcare services to their clients.

• Why we chose them: Their rich knowledge of healthcare processes allows them to help private practices, medical facilities, healthcare management providers, and health insurance companies improve their workflow, provide better patient satisfaction, and enhance revenue-generating functionalities.
• What you should consider: They do not have published upfront pricing for their services. Hence, you may need to inquire them for a quote, causing a hurdle in your screening process if you have limited budget.
• Who are they for: Phoenix Virtual Solutions cater mostly to businesses within the healthcare industry. Doctors, therapists, clinicians, and insurance providers can benefit from their scribes, transcriptionists, accountants and more.

Gandalf Services

The next best firm for call center services is Gandalf Services because of their global experience in local and foreign markets.

• Why we chose them: They have worked with clients from various industries across the US, UK, Middle East, Australia and Asia, providing their team’s extensive international experience. This contributes to their ability to connect easily with audiences from different backgrounds and cultures.
• What you should consider: Their team of less than 100 staff may hinder them from taking on clients that require complex customer service solutions.
• Who are they for: This company is more suited for businesses in media and telecommunication, education, and retail industries since they have served these markets successfully. In addition, they offer an affordable hourly rate of $7 per hour, which is ideal if you are looking for an economical partner agency.

Unity Communications

Another call center service provider that made our list is Unity Communications. They specialize in providing bespoke call center solutions without the need to sign long-term and custom agreements.

• Why we chose them: They are an award-winning company skilled in various software integrations, from Zendesk and Salesforce to Zoho CRM and Freshdesk.
• What you should consider: Businesses need to inquire about pricing which often means they don’t offer fixed packages. This might raise an issue if you’re looking for a partner with affordable rates.
• Who are they for: Telecommunication, data analytics and security, real estate, e-commerce, and IT companies can work with Unity Communications.

Reprar

Next in our top picks of call center companies is Reprar. Trusted by more than 700 clients, they follow a streamlined management process to ensure their project execution is smooth sailing.

• Why we chose them: They offer cost-effective call center solutions that are tailored to your business needs. You are also likely to work with a project manager who can guide you in developing bespoke and customer-focused services. Following the reviews by their previous clients, their ROI-driven outsourcing solutions can fit with any company’s internal operations.
• What you should consider: They have a small team of 49 employees, which could be a drawback for companies looking to outsource a big customer support project.
• Who are they for: Reprar’s call center services are geared towards the semiconductor industry, however other businesses in need of IT services and business solutions are also welcome to partner with them.

10 Best Call Center Companies Compared

How We Picked the Most Reliable Call Center Companies

Our process of evaluating the best call center companies is based on several key performance indicators as previously mentioned.

We first looked into their client list to get a better understanding of which industries they served. Then, we also considered the awards and recognitions received, certifications, and organizational partners. Call centers, in particular, need to fulfill the additional requirements, such as:

• Effective communication skills
• Ability to retain and recall industry-specific knowledge
• Efficiency to field hundreds of calls
• Creative problem-solving skills
• Ability to multi-task while staying organized
• And more

You can learn more about our agency selection criteria here.

Sources

DesignRush sustains a directory of over 30,000 agencies categorized by service category, location, expertise and reviews. We build our database in two ways:

• Our dedicated team of agency experts actively search the web for top performing companies. We then pull information from their websites, online presence and client testimonials to verify their status and qualifications prior to listing.
  The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
• Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.

About the Author

Din Herdzelas is the Head of Relationship Management at DesignRush. His keen eye for spotting trends, combined with extensive business knowledge and entrepreneurial spirit make clients and C-level executives highly value his advice for outsourcing service providers, particularly in business services, as well as web and app development industries. For more inquiries, reach out to din@designrush.com.