Are you looking for a call center company to enhance your customer experience and streamline your operations? We have analyzed numerous verified client feedback and relevant case studies to curate this list of call center service providers and help businesses like yours discover trusted agencies. Explore our directory and customize your search based on reviews, client type, pricing, team size, industry experience, location, and other parameters to find the ideal partner for your business needs.
We have meticulously selected the top 10 call center companies from more than 600 service providers, considering service quality, client feedback, niche expertise, and notable achievements. Dive deep into their specializations and featured case studies to understand our ranking process and how we pinpoint the top contenders across the call center vertical.
Table of Contents
The Number 1 Call Center Company as Selected by DesignRush Is...
1. Hit Rate Solutions
- Best for: Overall
- Average hourly rate: $7
- Minimum budget: Under $1,000
- Founded: 2009
- Size: 100-249
- Location: Cheyenne, WY
- Notable clients: Senior Solutions Group, Mark Medeiros, David Tillman, Sandy Zell, Sheds4Less
Hit Rate Solutions is a leading call center company demonstrating quality and efficiency through its operational metrics, including a five-second average speed to answer, a 98% call quality assurance (QA) score, and 1,900 calls scored per month. It offers phone answering, order taking, virtual receptionist, appointment setting, and cold calling services, providing around-the-clock support to accommodate the diverse needs of global clientele.
Hit Rate Solutions Success Story
- Challenge: Senior Solutions Group, a nonprofit dedicated to educating the elderly on financial products, sought to reach more qualified senior customers. The client needed help pre-qualifying seniors across the US, prompting them to seek Hit Rate Solutions' expertise to elevate its outreach and audience interactions.
- Solution: Hit Rate Solutions provided cold-calling services, focusing on pre-qualifying the senior community nationwide and subsequently facilitating a more efficient outreach process.
- Results: Hit Rate Solutions' implementations yielded a 400% increase in the number of Senior Solutions Group associates. The ratio of daily transfers also surged by 150%, going from 15 to 40, allowing the client to acquire more and better-qualified customers.
Check Hit Rate Solutions Agency Profile
2. Five Star Call Centers
- Best for: Agent training
- Average hourly rate: $50
- Minimum budget: Inquire
- Founded: 2010
- Size: Under 49
- Location: Sioux Falls, SD
- Notable clients: Coolibar, Convercent
Five Star Call Centers is a customer experience (CX) service provider leveraging cloud-based contact center software and artificial intelligence (AI) across its omnichannel solutions. Designed to improve customer satisfaction scores, reduce churn, boost sales, and reduce costs, its call center services include voice communication, chat, email, and SMS support, social media, and interactive voice response (IVR) systems.
Five Star Call Centers Success Story
- Challenge: A smart tech company was experiencing prolonged customer ticket turnaround times, averaging nine days, which began to tarnish its reputation. With a backlog of 7,000 customer tickets, the client contacted Five Star Call Centers to optimize its service timelines.
- Solution: Five Star Call Centers identified the need for improved agent training and better resource allocation as viable solutions to the client's problem. Its team developed and facilitated an agent training program. Following the training, the agency expanded the agent pool with qualified, tech-savvy agents and created product videos that were referenced during customer calls.
- Results: Within two months, the Five Star Call Centers team resolved 4,000 of the 7,000 backlogged tickets, reducing the turnaround time for new tickets from nine days to merely 4.5 hours. The client witnessed an abandonment rate of less than 1%, allowing it to remain efficient even with a support team reduced to 12 agents.
Check Five Star Call Centers Agency Profile
3. IdeasUnlimited
- Best for: Order processing support
- Average hourly rate: $10
- Minimum budget: $1,000-$10,000
- Founded: 2010
- Size: 100-249
- Location: Sugar Land, TX
- Notable clients: PatPat, Stevens Realty, BabeBox, Sapphire, Twitch
IdeasUnlimited is a call center service provider with 14 years of experience in providing customer support for over 1,000 clients. It has completed over 4,000 successful call center, omnichannel, virtual assistant, and multilingual support projects for varying business industries, breaking time zone barriers with its 24/7/365 availability. As a Payment Card Industry (PCI)-compliant company, IdeasUnlimited offers inbound, outbound, multilingual, technical, booking, and answering support services.
IdeasUnlimited Success Story
- Challenge: When eCommerce retailer PatPat expanded its global customer base, maintaining a growing volume of support tickets became challenging. Seeking to establish an ample support team across its business, the client hired IdeasUnlimited to find suitable in-house agents to manage customer support.
- Solution: IdeasUnlimited set in motion an around-the-clock call center operated by a team of 40 agents. The omnichannel service included order processing, backend support, marketing support, social media management, online reputation management, dispute resolution, quality assurance (QA), and more.
- Results: IdeasUnlimited’s scalable solution allowed PatPat to navigate seasonal demand fluctuations and grow its eCommerce support team by 1200%. The agency aided the client in managing customer interactions for the client across over 90 countries, achieving a 25% increase in customer satisfaction (CSAT) level and a quality score of 90%.
Check IdeasUnlimited Agency Profile
4. AnswerForce
- Best for: After-hours call answering
- Average hourly rate: Inquire
- Minimum budget: Under $1,000
- Founded: 2017
- Size: 100-249
- Location: Portland, OR
- Notable clients: Mathnasium, TeamLogic IT, Ace Handyman Services, Renegade Services, eqHR Solutions
AnswerForce is a call center company whose services are anchored on human centricity. It specializes in around-the-clock live answering to provide personal attention to each caller for enhanced customer satisfaction and loyalty. With a tech portfolio comprising scheduling, live chat, video meetings, and team messaging solutions, AnswerForce follows a three-step system: script customization, call forwarding, and notifications. Its other call center solutions include virtual receptionists, appointment setting, after-hours call answering, and bilingual call answering.
AnswerForce Success Story
- Challenge: Education center Mathnasium witnessed an increase in calls both within and outside of working hours, rendering it unfit to answer all incoming requests. Considering the importance of timely communication for booking consultations, it sought a reliable partner to manage its calls, live chats, and lead capture around the clock.
- Solution: AnswerForce assembled a team of professional receptionists answering inquiries 24/7 via phone and web. The team implemented appointment booking and lead capture systems to streamline the process of converting inquiries into appointments and developed a custom integration solution with Radius for convenient data management.
- Results: Across its four-year partnership with Mathnasium, AnswerForce managed more than 180,000 calls, addressing over 6,700 new customer inquiries, with 150 Mathnasium franchises benefiting from its call center services.
Check AnswerForce Agency Profile
5. Global Response
- Best for: Social media customer support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1974
- Size: 1,000 & Up
- Location: Margate, FL
- Notable clients: Rack Room Shoes, Lacoste, National Geographic, The MET, Burlington
Global Response is an established call center service with over 40 years in the business. The agency manages numerous customer interactions via omnichannel platforms, handling an extensive number of calls, emails, and chats. Across its years of operations, the company has built a versatile service portfolio featuring an omnichannel contact center, clienteling, customer support, store and field support, help desk, multilingual support, and quality assurance, among several others. Using advanced software integrations, it is a Health Insurance Portability and Accountability Act (HIPAA)-compliant company with a presence in five countries.
Global Response Success Story
- Challenge: When social media emerged as a critical customer engagement channel, Rack Room Shoes sought to integrate customer care across all digital networking platforms. With its Facebook fan base surging by over 500% in two years, the company needed to scale its response team to handle increased customer interactions.
- Solution: Global Response tailored a social media customer care solution for the client, involving response protocols, escalation procedures, training, staffing, technical setup, reporting, and understanding consumer-brand interactions. The agency harnessed its proprietary case management software with a social media management dashboard to ease monitoring, responding, and tracking of correspondences.
- Results: By extending the capabilities of Rack Room Shoes’ dedicated customer service team, Global Response’s approach saved the client 84% on monitoring costs and increased coverage hours by 110%.
Check Global Response Agency Profile
6. Invensis
- Best for: Order management
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2000
- Size: 1,000 & Up
- Location: Lewisville, TX
- Notable clients: Philips, Trend West, GRM, Chatham University, Groupon
Invensis is a call center company trusted by over 1,000 businesses across ten verticals globally. Powered by interactive voice response (IVR) systems, automatic call distributor (ACD), predictive dialers, and customer relationship management (CRM) software, the company delivers omnichannel call center solutions designed to boost customer satisfaction, loyalty, and brand lifetime value. Its call center services extend to live chat, customer acquisition, order taking, order management, billing support, insurance claims processing, and more.
Invensis Success Story
- Challenge: A prominent UK-based food delivery service portal was dealing with inaccuracies in the order-taking process, putting a strain on its order accuracy, timely deliveries, and customer and partner satisfaction. To reduce the inconvenience imposed on its partners and workflows, the client enlisted Invensis’ services to streamline its order management.
- Solution: Invensis deployed multi-faceted implementations, kickstarting with a team of seasoned experts managing the call center-based project to ensure precision in order management. The company also supervized the client’s customer relationship management (CRM) database and improved the communication system, complemented with a quality check feature to validate order entry and deliveries.
- Results: The adaptations enabled the client to process between 500 to 1000 orders daily, contributing to a 95% reduction in order-taking errors, a 30% expense decrease, and customer waiting time subsidized by 90%.
7. TeleDirect
- Best for: Reservation processing
- Average hourly rate: $100
- Minimum budget: Inquire
- Founded: 1961
- Size: 250-499
- Location: Sacramento, CA
- Notable clients: Southern California Public Radio, WayFM, WGVU, AlphaTheta, Dr Biz Boom
TeleDirect is a call center service provider offering a flexible pay-as-you-go pricing model to eliminate the complexities of monthly recurring fees. Backed by an uninterrupted system uptime, the company provides inbound and outbound call center services, offering perks in terms of unused minutes rollover. TeleDirect takes pride in delivering exceptional customer support via order processing, reservation services, tech support, direct response, media support, surveys, and scheduled callbacks.
TeleDirect Success Story
- Challenge: A consultancy firm managing a diverse global clientele partnered with TeleDirect, seeking a robust reservation system to ensure efficient and geographically accurate seminar and meeting bookings. This system was envisioned to establish good coordination between the communication portals.
- Solution: TeleDirect implemented its proprietary Seminar Edge Solution across the client's entire operation, simplifying real-time scheduling and booking updates. The solution brought ease and accuracy across the attendant registration process, ensuring the seminars were efficiently organized regardless of location.
- Results: TeleDirect's new system facilitated 59,067 additional reservations, expanding the client's reach across new industries and contributing to a 78% growth increase in the manufacturing sector alone.
Check TeleDirect Agency Profile
8. VSynergise
- Best for: Outbound call services
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2001
- Size: 500-999
- Location: San Francisco, CA
- Notable clients: McDonald's, CreativeCooperative
VSynergise is an AI-powered call center company with over 20 years of domain expertise. The company empowers its agent workforce with generative AI capabilities, striving to establish itself as an innovator in the niche. VSynergise takes pride in automating over one billion customer interactions, boasting a track record of delivering up to 75% cost savings for its clients. Its range of solutions covers inbound and outbound contact center services, back-office services, data management, telemarketing, intelligent bill of services (BOS), and accent converter.
VSynergise Success Story
- Challenge: VSynergise collaborated with a Canadian-based startup with a platform for finding accommodation near event venues. The client relied on extensive market research to find relevant event organizer partners and requested support for various research-related services, namely gathering contact information, cross-checking, and expanding databases.
- Solution: VSynergize assembled a team with extensive research experience to validate existing information and conduct secondary research to gather the necessary data. To ensure good coordination, the team worked within the client’s time zone to deliver authentic and valid data for each event listed and maintain an updated database.
- Results: VSynergize's initiatives enabled the client’s sales team to discover high return on investment (ROI) opportunities globally, resulting in a threefold revenue increase.
Check VSynergise Agency Profile
9. Vcall Global
- Best for: Customer support services
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 2003
- Size: Under 49
- Location: Needham, MA
Vcall Global is a call center service provider that operates as an outsourcing vendor for clients seeking customized solutions at affordable rates. Striving to address client demands holistically, it accesses every touchpoint on varying platforms via email, live chat, social media, and voice support. Its call center expertise includes inbound call center outsourcing, live chat and email support, technical support outsourcing, customer retention, and customer care services.
Vcall Global Success Story
- Challenge: A telecom service provider had a low-performing billing system, which resulted in high operational expenses. The client also encountered customer support limitations and a high billing cycle frequency due to the underperforming billing system.
- Solution: Vcall Global proposed custom telecom billing and an OSS solution while aiding the client in establishing better customer satisfaction and loyalty. The solution also included modules for account administration, tax and fee information maintenance, performance reporting, and data audits.
- Results: Vcall Global's implementation ensured a smooth data migration from the legacy system to minimize business disruption, complemented by customer support. The accuracy of billing data improved by 95%, and customer complaints decreased by over 75%.
Check Vcall Global Agency Profile
10. Specialty Answering Service
- Best for: Live-operator customer support
- Average hourly rate: Inquire
- Minimum budget: Inquire
- Founded: 1985
- Size: 100-249
- Location: Philadelphia, PA
- Notable clients: Carlyle Group, Roosevelt University, Advanced Staging Productions, Aramark, Fujitec
Specialty Answering Service is a call center company specializing in after-sales, appointment setting, hotlines, helpdesk, internet support, order taking, and event registration services. Offering a free two-week trial, the agency provides dedicated contact center services comprising agent-assisted sales and technical support, QA protocols, and specialized recruitment and training.
Specialty Answering Service Success Story
- Challenge: A real estate office recognized the drawbacks of using voicemail to field missed calls and requested Specialty Answering Service's expertise to ensure around-the-clock availability for clients. The client wished to maintain a high level of personalized service without the limitations of voicemail and sought to set up a reliable system that manages calls efficiently.
- Solution: Specialty Answering Service provided the real estate firm with 24/7 live-operator customer support, harnessing concise, straightforward scripts to guide operators through a smooth call flow. Using these scripts, the agents could address FAQs and employ specific language to maintain consistency and professionalism in all interactions.
- Results: Over the course of its partnership, Specialty Answering Service handled a total of 854 calls, amounting to 1,721 minutes of extending client support, with an average length of 2.08 minutes. This ensured clients received prompt responses, enhancing the real estate office's reputation for reliability and service excellence.
Check Specialty Answering Service Agency Profile
How We Picked the Best Call Center Service Providers
We evaluated portfolios, client testimonials, case studies, market reputation, and areas of expertise to identify the companies demonstrating exceptional proficiency in call center services. Through in-depth assessment, our selection team evaluated each company’s track record and capabilities that make it excel in the field.
These are the criteria we used to rank the top call center service providers:
- Vetted reviews: Industry reputation based on service quality and client satisfaction
- Portfolio: Successful call center projects with results backed by case studies
- Awards and press mentions: Notable industry recognition for thought leadership and innovation
- Team bios: Overview of employee profiles and relevant call center experience
- Top services: Core offerings and areas of focus
- Call center expertise: Proven skills in customer, technical, and back-office support, outbound sales, inbound sales, telemarketing, and helpdesk services
Find out more about our selection process on the DesignRush Agency Ranking Methodology page.
10 Most Popular Call Center Companies Compared
| Agency name | Location | Hourly rate | Size | Best for |
| Hit Rate Solutions | Cheyenne, Wyoming | $7 | 100-249 | Overall |
| Five Star Call Centers | Sioux Falls, South Dakota | $50 | Under 49 | Agent training |
| IdeasUnlimited | Sugar Land, Texas | $10 | 100-249 | Order processing support |
| AnswerForce | Portland, Oregon | Inquire | 100-249 | After-hours call answering |
| Global Response | Margate, Florida | Inquire | 1,000 & Up | Social media customer support |
| Invensis | Lewisville, Texas | Inquire | 1,000 & Up | Order management |
| TeleDirect | Sacramento, California | $100 | 250-499 | Reservation processing |
| VSynergise | San Francisco, California | Inquire | 500-999 | Outbound call services |
| Vcall Global | Needham, Massachusetts | Inquire | Under 49 | Customer support services |
| Specialty Answering Service | Philadelphia, Pennsylvania | Inquire | 100-249 | Live-operator customer support |
List of the Best Call Center Service Providers
678 Companies
Rankings updated: March 27, 2025
Find a Call Center Company Near you
Best Customer Support & Data Solutions in 2024Hugo is the largest specialty provider of customer care, data, and community support solutions. [... view the full profile of Hugo]Chicago, Illinois 1000 & Up $10/hr Under $1,000
Outsource Support To Grow FasterSupportYourApp is a Support-as-a-Service company that provides secure technical, customer support and CX services for growing companies around the globe since 2010. [... view the full profile of SupportYourApp]Wilmington, Delaware 1000 & Up Inquire $1,000 - $10,000
Your On-Demand Sales TeamMartal Group is an award-winning B2B lead generation and sales agency specializing in scaling tech businesses. Since 2009, our top-performing sales executives have been instrumental in generating [... view the full profile of Martal Group]Toronto, Canada 50 - 99 $45/hr $10,000 - $25,000
Your customer is our priotity!In Contactic we do all customer communication. We are answering customer inquiries through phone, e-mail and chat. We can build customer service line from scratch or take part of the volumes you are [... view the full profile of Contactic SIA]Daugavpils, Latvia Under 49 $20/hr $1,000 - $10,000
Global Support Redefined!IdeasUnlimited is a global support services provider with thirteen (13) years of experience in providing Call Center and Remote Business support services! [... view the full profile of IdeasUnlimited]Sugar Land, Texas 100 - 249 $10/hr $1,000 - $10,000
Scale revenue with content that convertsMKC Agency: Your partner in accelerating B2B sales for MSPs and Telcos through strategic lead generation and effective content marketing. We align sales and marketing with an ethical approach to fuel [... view the full profile of MKC Agency]Orlando, Florida Under 49 $125/hr $1,000 - $10,000
Close more deals with ROI-focused lead acquisitionBelkins is a B2B lead acquisition agency helping businesses generate high-quality leads & close deals. Belkins has been the award-winning agency for 5 years in a row and has 1,000+ loyal customers [... view the full profile of Belkins]Dover, Delaware 250 - 499 $50/hr $1,000 - $10,000
A premier outsourced customer support agencySince 2016, we've been at the forefront of global 24/7 omnichannel Level 1 and 2 outsourced customer support and technical support outsourcing. [... view the full profile of WOW24-7]Afton, Wyoming 100 - 249 $10/hr Inquire
America's best phone answering service taking care of your callersVoiceNation is an industry-leading live answering provider, serving thousands of businesses across key sectors, including real estate, legal, medical, finance, home services and franchise. What [... view the full profile of Moneypenny USA]Duluth, Georgia 1000 & Up Inquire Under $1,000
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Transforming ideas into results.The Digital Edge is a dynamic and results-oriented marketing agency offering comprehensive solutions tailored to meet our clients' needs. With a focus on creativity and effectiveness, we specialize in [... view the full profile of The Digital Edge]Houston, Texas Under 49 $7/hr Under $1,000
Closing deals, opening doorsMunzai Solutions is a creative development and digital sales organization that aims to address a market vacuum. We give you a chance to see a significant improvement in your business growth with our [... view the full profile of Munzai Solutions]Manchester, United Kingdom Under 49 $20/hr $1,000 - $10,000- At Purple Sales Solutions, we help Technology Companies grow faster in the territory of their choice, either in Canada and the United States or in Europe. [... view the full profile of Purple Sales]Toronto, Canada 50 - 99 Inquire Inquire
TechSpeed Inc: Women Owned Technology Company, Pioneering AI-Driven BPO SolutionsTechSpeed Inc is a Women Owned Technology company. Founded in 2002, it is the first AI-driven Business Process Outsourcing (BPO) provider. Pairing AI-driven technology automation and Human in the Loop [... view the full profile of TechSpeed]Portland, Oregon 100 - 249 $6/hr $1,000 - $10,000
Protel BPO, nothing matters more than how your customers view your brand how they interact with itProtel BPO, located in Belize City, Belize, is a leading and locally owned outsourcing provider. Since 2013, it has been delivering exceptional INBOUND and OUTBOUND omnichannel contact center services [... view the full profile of ProtelBPO]Belize City, Belize 500 - 999 $14/hr $50,000 & Up
From Analysis to TransformationWiserBrand - Solutions for SMB: Development, Marketing, Support [... view the full profile of Wiserbrand]New York City, New York 100 - 249 $100/hr $1,000 - $10,000
Welcome to AmeriCall, one of the nations leading providers of advanced, outsourced contact center.Welcome to AmeriCall, one of the nations leading providers of advanced, outsourced contact center and answering services options since 1938. We specialize in creating powerful, efficient, and [... view the full profile of AmeriCall]Tacoma, Washington 1000 & Up Inquire Inquire
Do More Than Business Development and BeyondDMT Business Development is the ultimate sales partner, making it easy to approach potential clients and set up meetings confidently. Our Appointment Setting and Lead Generation services empowers you [... view the full profile of DMT Business Development]Ottawa, Canada 50 - 99 $25/hr $1,000 - $10,000
Success Through ConversationAt Forrest Marketing Group we support your sales team to help your business generate leads, open sales conversations, set appointments and win customers. [... view the full profile of Forrest Marketing Group]Manly Vale, Australia 100 - 249 $100/hr Inquire
Your Call Center Team.At our core is the fundamental principle of treating others, including ourselves, our clients and our clients' customers, with utmost respect and care. We believe in nurturing a strong sense of [... view the full profile of The Call Company]Aarhus, Denmark 250 - 499 $100/hr Inquire
Lending a human touch to your businessAnswerConnect stands out with its mastery in offering 24/7 live phone answering services. This expertise empowers brands to seamlessly integrate a profoundly "human voice" into their business [... view the full profile of AnswerConnect]Portland, Oregon 500 - 999 Inquire Under $1,000
Transforming Sales Growth Through ScienceLeadBuds is a specialized B2B lead generation company that leverages over a decadmpowerment. Built on trust and reliability, LeadBuds delivers consistent value through tailored LinkedIn and email [... view the full profile of LeadBuds]Kyiv, Ukraine Under 49 $25/hr $1,000 - $10,000
Agile, High Performance Voice Contact Services since 1990The Telemarketing Company is one of the UK's largest inbound and outbound telemarketing agencies. [... view the full profile of The Telemarketing Company]Brighton, United Kingdom 100 - 249 $50/hr $1,000 - $10,000
Award-Winning Customer Support OutsourcingSimply Contact is a leading provider of customer support outsourcing, specializing in delivering multilingual and multichannel services on a global scale. We serve as a reliable partner to create [... view the full profile of Simply Contact]Warsaw, Poland 500 - 999 $10/hr Inquire
They Call. We Answer.As a multiple award-winning, 24 hour call center & live answering service, you should know that our call agent team is trained and certified in professional call taking, messaging, dispatch and [... view the full profile of Answering365]Los Angeles, California Under 49 Inquire Inquire
Expect more from your Contact Center Partner.Blue Valley Marketing (BVM) provides exception INBOUND and OUTBOUND Call Center Services. Since 1991 BVM has supported businesses operating in B2B, and B2C industries with six US Based locations. We [... view the full profile of Blue Valley Marketing]Home, Kansas 250 - 499 Inquire Inquire
A call center suited to your needsCustomized to suit your individual needs, Westpark Communications embodies the quintessence of a phone answering service provider that impeccably aligns with your requirements. [... view the full profile of Westpark Communications]Spring, Texas Under 49 Inquire Inquire
Kenico Solutions & Services PVT LtdBoost your company’s growth by outsourcing all your call center requirements to Kenico Solutions & Services. Kenico is your one-stop-shop for outsourcing all your Voice and Non-Voice requirements. [... view the full profile of Kenico Solutions]Plymouth, Michigan Under 49 Inquire Under $1,000
Elite Sales Teams. Proven ResultsLeadium provides an experienced team who align with your revenue goals to source unique lead data and scale sales pipelines. Fueled by powerful outbound strategies, we work together to drive your [... view the full profile of Leadium]Las Vegas, Nevada 100 - 249 Inquire Under $1,000
Your growth is our businessInside is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies.Combining wide reach with targeted precision, we help clients to accelerate their outbound [... view the full profile of Inside Global]Liverpool, United Kingdom 100 - 249 Inquire Inquire
Answering calls since '59!For over six decades, Call Management Resources has been a trusted provider of answering services and call center solutions. Get in touch with us today! [... view the full profile of Call Management Resources]Columbus, Ohio 50 - 99 Inquire Under $1,000
Bringing people and organizations togetherWe establish connections between rapidly expanding enterprises and skilled individuals who are poised to advance in their careers. Our outsourced customer support approach involves equipping client [... view the full profile of Bandalier]Binghamton, New York Under 49 Inquire Inquire
The new project opportunities in your sales funnelWe help Software Development Agencies to scale their business, increase revenues and keep well-relations with customers. encies to scale their business, increase revenues and keep well-relations with [... view the full profile of Paul Majchrzak Consulting]Gliwice, Poland Under 49 $70/hr $1,000 - $10,000
We offer sales outsourcing services that simplify your revenue operation and make growth easy.SalesRoads is the nation’s leading B2B appointment setting & lead generation provider for midmarket and enterprise level organizations. Because of our unique turn-key approach to demand generation [... view the full profile of SalesRoads]Boca Raton, Florida 100 - 249 Inquire Inquire- We help businesses increase their profitability, improve their efficiency and streamline their business processes through smarter outsourcing. We help companies grow by giving them access to great [... view the full profile of Cloudstaff]Sydney, Australia 1000 & Up Inquire Inquire
- 3C Contact Services can provide tailored inbound and outbound solutions while improving profitability, increasing market share, and maximizing your understanding of your customer relationships. [... view the full profile of 3C Contact Services]Ontario, Canada 100 - 249 Inquire Under $1,000
Developing Companies That EndureWe Imagine a World in which Small and Big Companies Have Equal Chances to Win New Customers in the Market. Our purpose is to bring "parity" and reduce the gap between large and small firms with the [... view the full profile of Agency Y]Skopje, Macedonia Under 49 $17/hr Under $1,000
Comprehensive outsourced customer support servicesEmbracing the role of a collaborator, we hold a genuine concern for our clients' processes and the quality of our own outsourced customer support performance. Our organizational ethos centers on [... view the full profile of Uassist.ME]Miami, Florida 500 - 999 $15/hr $1,000 - $10,000
WE OPEN. YOU CLOSE.A leader in the market since 2002, GenSales was a pioneer in the Appointment Setting and Lead Generation industry. Based in Denver, Colorado, GenSales is an outsourced sales enhancement company that [... view the full profile of GenSales]Denver, Colorado Under 49 $20/hr Under $1,000
Highest Quality, Call Center Services with Superior Customer Support.Offering Call Center Services. In today’s fast-paced business environment, a missed call equals a missed customer. Enter TAS United. Our experienced, bilingual agents answer your calls when you [... view the full profile of TAS United]San Antonio, Texas Under 49 Inquire Inquire
To elevate global customer satisfaction by enabling worldwide efficient business scaling.IntelligentBee is renowned for delivering cost-effective, high-quality services in Web and Mobile Development, Customer Support, and Business Process Outsourcing (BPO) to clients worldwide. With a [... view the full profile of IntelligentBee]Iași, Romania 250 - 499 $15/hr $10,000 - $25,000
We take care of your callsTeleDirect stands tall as an acclaimed industry frontrunner, focused on delivering outstanding on-demand call center and phone answering solutions. With a profound grasp of the contact center [... view the full profile of TeleDirect]Sacramento, California 250 - 499 $100/hr Inquire
At Market Options Center, All is possible!Market Options Center is a company specialized in customer service, telemarketing and digital marketing. I It is a high impact company. [... view the full profile of Market Options Center]Abomey Calavi, Benin 250 - 499 $5/hr Under $1,000
Answering Service Care provides trained customer service professionals.Answering Service Care (ASC) is a 24/7 live answering service for 3500+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising [... view the full profile of Answering Service Care ASC]Margate, Florida Under 49 Inquire Inquire
Top Notch BPO Services.Premier BPO is a leading Business Process Outsourcing company that excels in combining technology, human resources and customer requirements to deliver tailored solutions. [... view the full profile of Premier BPO]New Providence, New Jersey 1000 & Up Inquire Inquire
Outsourced multilingual omnichannel customer support and back-office agents. We operate 24/7 for youPexly offers comprehensive customer support services that help you improve relationships with your customers and increase retention rates. [... view the full profile of Pexly]Amsterdam, Netherlands 250 - 499 $10/hr InquireNeed Help Selecting The Right Agency For Your Project?
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Call Center Company Hiring Guide
What is a call center company?
A call center company is a specialized agency that manages both incoming and outgoing customer phone calls, often providing customer service, technical support, or sales services. These companies use advanced technologies to route and handle calls and facilitate effective communication between businesses and their clients.
Call centers are typically classified into four main categories:
- In-house
Companies that operate a call center themselves, allowing for direct control over the quality of the service and experience. - Outsourced
- Also known as Business Process Outsourcing (BPO), these third-party service providers handle customer service and support operations.
- Automated
These call center services use bots, AI, and other technology to perform tasks without the need for a human agent. - Blended
This type of call center company provides both inbound and outbound customer services.
What do call center service providers do?
Call center service providers manage and field phone communications for businesses, offering telecommunication services like customer support, technical assistance, and telemarketing. Through these offerings, call centers streamline customer support operations, enhance customer relationships, improve brand image, and reduce overhead costs.
Key call center services include:
- Customer service and support
Addressing customer issues, inquiries, and complaints and providing product information through direct calls, emails, text messages, interactive voice response (IVR) systems, and chatbots - Technical support
Troubleshooting software or IT product issues, including app glitches, device malfunctions, and setup walkthrough - Helpdesk
Providing a centralized point of contact to address immediate IT issues and manage routine tasks such as operating system updates, app installations, or printer connections for both customers and employees - Sales and telemarketing
Promoting products and services, taking customer orders, upselling products, generating leads, and collecting customer surveys and feedback - Appointment setting
Booking customer appointments, sending appointment reminders, and coordinating schedules to reduce no-show rates - Collections
Collecting outstanding or overdue payments from customers, negotiating payment plans, and following up with automated reminders and calls - Emergency dispatch
Handling urgent and critical situations and coordinating with client’s team to dispatch required assistance, like an emergency medical response team, firefighters, and police officers
What is the difference between call center companies and answering service providers?
The main difference between call center companies and answering service providers is the type of calls and tasks they handle.
Call center companies handle high outbound and inbound call volumes, mainly focusing on phone communications, order-taking and processing, and tech and chat support.
On the other hand, answering service providers take and pass on messages, often after regular business hours. As such, they primarily handle inbound calls, messages, and appointment scheduling.
How much do call center service providers charge?
Call center services providers charge between 1,300 and $1,700 on average, with the final price depending on agency location, required team size, service scope, and technology and infrastructure costs. Another factor impacting call center service pricing is the type of payment model:
- Hourly pricing model
Bills for every hour of service, making it a predictable and cost-effective payment method for businesses with consistently high call volumes. - Pay-per-minute model
Accounts for every minute of service rendered, enabling businesses to flexibly scale the service based on call volume. - Pay-per-call
Offers a fixed hourly price per call regardless of the outcome. This method simplifies the billing process while allowing the flexibility to adjust according to call volume demand. - Pay-per-performance
Invoices for an achieved outcome, such as the number of new leads, booked appointments, or customers serviced. With this model, businesses can more effectively budget based on their desired goal. - Subscription fee
Entails a weekly or monthly flat fee for the service, regardless of call volume, making it ideal for organizations that don’t have an internal customer support team but experience significant call volumes.
The top 50 call center companies on DesignRush charge an average hourly rate of $43. 13.6% of the agencies accept projects under $1,000, providing cost-effective call-handling services for businesses with lean budgets. Conversely, 0.6% of the companies require a $50,000 minimum project budget, offering premium services for organizations seeking large-scale coverage and specialized support agents.
Why should you hire a call center company?
You should hire a call center company because it can augment your customer support capabilities without increasing overhead costs. These specialized agencies seek to elevate customer experiences by attentively addressing their concerns, subsequently leading to improved client relationships, increased conversion rates, and strengthened loyalty.
A call center service provider can also help you:
- Handle higher call volumes with a team of professionals scaled to your needs
- Recover lost opportunities and increase customer convenience by providing around-the-clock customer support and conducting follow-up calls
- Timely reach customers by providing multi-channel and multi-lingual customer support
- De-escalate customer complaints by having agents who are trained to handle high-stress situations with empathy and understanding
- Promptly address customer inquiries through automated replies for common and simple requests and a readily available agent for more complex issues
- Reduce overhead costs, as the agency will handle staff hiring, onboarding, training, and benefit pay
- Offload customer service work from your team so they can focus on other core business activities, including improving buyer funnel and product features
Success story
WOW24-7's case study demonstrates how call center services are beneficial to businesses:
- Challenge: Travel company Walks Tours needed to find ways to retain and attract customers amid the pandemic. With its in-house team being overwhelmed with the current workload and struggling to meet seasonal spikes, the agency sought WOW24-7's assistance.
- Solution: WOW24-7 developed a strategic roadmap and collaborated with stakeholders to onboard, train, and monitor the agents. The agency selected agents proficient in the required languages who understood the business and its products and asked direct questions while performing continuous quality assurance tests. Additionally, it adjusted its approach based on client feedback and scaled the team to meet seasonal demands.
- Results: WOW24-7 handled over 6,000 support tickets annually, provided support to 9 travel and booking apps, doubled Walk Tours’ burst capacity, and managed double the seasonal spike tickets. Overall, Walks Tours achieved a 60% cost savings and a 95% customer satisfaction score (CSAT).
How do I choose the best call center company for my business?
To select the best call center company for your business, you’ll need to take a structured approach. Here are some steps and factors to consider and make an informed decision:
- Assess your needs
Analyze your average call volume, peak season, and current team capacity to determine the approximate number of agents you’ll need to supplement with the call center company. - Define project scope
Specify your audiences' languages, type of call center service, service hours, team size, and project duration to find a service provider that can accommodate all your needs. - Set a realistic budget
Allocate a feasible budget toward the service that in addition to service fees, considers the potential software licensing and setup fees, after-work hours charges, and call and data usage costs. - Search for potential partners
Explore agency directories like DesignRush, marketplaces, and publications to find reputable agencies. You can also ask business partners for referrals. - Conduct due diligence
Evaluate the agency’s portfolios, client testimonials, reviews, certifications, and recognitions. Seek providers that are transparent, provide excellent customer support, and have the necessary experience for your project. - Review their tech capabilities
Inquire about the agencies’ support tech, call recording tools, and data analytics software to gain visibility into their work. Moreover, make sure their preferred tech setup is compatible with your current stack, such as your customer relationship management (CRM) solution. - Send a request for proposal (RFP)
Prepare an RFP with key information about your company, customers, required services, timeline, and budget. Compare proposals and select an agency that offers the best value for money. - Schedule interviews
Invite the shortlisted candidates for an interview and ask about their expertise, employee onboarding and training process, team scalability capabilities, and privacy and security measures. - Determine cultural fit
Observe the agency’s initial interaction with your team to gauge their communication skills, as this can indicate how the call center service provider will treat your customers. Seek a partner that is responsive, transparent, professional, and aligns with your culture and values. - Choose your partner
Settle on payment terms, list of deliverables, key success indicators (KPIs), tech stack, and relevant contract details. Prepare a knowledge base, scripts, and templates so the call center team can familiarize themselves with your business and customers.
Struggling to find a call center company for your business? Explore our Marketplace, and send us your project details. We’ll connect you with five leading agencies that best match your requirements — at no cost!
How do I find the best call center company on DesignRush that fits my budget?
You can find the best call center company on DesignRush that fits your budget by using our directory filters. Shortlist the agencies by choosing from those that can cater to projects from $1,000 to above $50,000 based on your budget.
| Low Budget: 1k above | |
| Mid Budget: 10k above | |
| High Budget: 50k above |
You can also filter agencies by location, company size, and hourly rate to customize your search according to your preferences and project needs.
What are the key success metrics used by call center service providers?
Key success metrics used by call center service providers encompass:
- Average handle time (AHT)
Records the average time call center agents spend on a call - First call resolution
Compares the number of customer issues that were resolved in the first call to the total number of customer interactions - First response time
Computes the time it takes to resolve a customer issue from the first time it was flagged - Average speed of answer
Measures the time it takes an agent to answer a call - Average time in queue
Monitors the average time a customer spends in line waiting for an agent to answer their call - Average abandonment rate
Calculates the number of customer calls that end before an agent answers - After-call work time (ACW)
Measures the average time an agent spends to file paperwork, send follow-up messages, and conduct other tasks after ending a customer call
What red flags to watch out for when hiring call center companies?
When hiring call center companies, watch out for the following red flags to avoid lasting damage to your customer relationships and brand reputation:
- Bad reviews
A concerning number of bad customer feedback on third-party platforms like DesignRush and Google reviews may point to questionable work ethics, poor employee training, or low-quality output. - No client references, case studies, or sample work
A lack of client references, case studies, or sample work may indicate a lack of experience. Without these references, you’ll have difficulty determining the agency’s fit, as you can’t gauge its ability to drive tangible results. - High employee turnover rate
A high employee turnover rate may hint at severe employee dissatisfaction, low engagement, and poor work conditions, which may translate to low-quality customer service. - Outdated tech stack
An agency using outdated legacy software may encounter difficulties integrating with your tech stack, leading to operational inefficiencies, disjointed information sources, and a lack of transparency in its work. - Absence of data security protocols
Without security protocols, like data encryption and access controls, your organization and customers will be exposed to hacks, data leakage, fraud, and other cyber threats that may result in broken credibility and trust, revenue loss, and lawsuits. - No quality assurance process
If the call center agency doesn’t regularly provide quality assurance and KPI reports, poor performance may go unnoticed, ultimately impacting your reputation and client retention.
What questions should I ask call center companies before hiring one?
Before hiring a call center company, you should ask questions about their services, processes, and teams to ensure a smoother partnership. Here are some key questions to consider:
Its Relevant Background
- How many years have you been in operation and who are your longest-serving clients?
- How familiar are you with my industry?
- Can you share case studies and client references from similar industries or sectors?
- Can you provide samples of your work, such as voice recordings or chat exchanges?
- Do you specialize in a particular industry, service, or technology?
Its Services and Processes
- How do you train your agents, ensure quality, and provide feedback?
- Where are your call centers located?
- How do you ensure team alignment, especially when there are changes in project scope or call scripts?
- How do you handle feedback or complaints? What processes do you have for continuous improvement?
- Do you offer 24/7 support?
- What Key Performance Indicators (KPIs) do you track? How frequently is reporting provided?
- How is your pricing structured: per call, per minute, or a fixed monthly fee? Are there any additional fees that I should know of?
- What is the minimum contract duration?
- How do you handle terminations or transitions?
Related to Your Project
- Who will be on my team and what are their credentials?
- What specific services do you offer (e.g., inbound, outbound, customer service, telemarketing)? How can they be customized to our needs?
- What software and tools do you use? Can these be integrated with our systems?
- In what languages can you offer support? How do you ensure a cultural fit with our target audience?
- How will you scale your services to my business’s changing needs?
- How will you align your services with our overall customer services and business operations?
- How do you ensure the security of our customer data? What compliance certifications do you hold?
What are the best call center service providers in the U.S.?
The best call center service providers in the U.S. are:
- Hugo
- 4.8 stars on DesignRush (7 reviews)
- 5.0 stars on Google (11 reviews)
- Top clients: Google, Meta, Upwork, Topicals
- WOW24-7
- 4.9 stars on DesignRush (10 reviews)
- Top clients: Skillroads, Calmerry, Dixa, Walks
- IdeasUnlimited
- 5.0 stars on DesignRush (64 reviews)
- 5.0 stars on Google (11 reviews)
- Top clients: Twitch, Sapphire, Babebox, BRK Trading
- Unity Communications
- 4.5 stars on DesignRush (2 reviews)
- 3.9 stars on Google (18 reviews)
- Top clients: AT&T, Samsung, Wireless Watchdogs, Fleet Complete
- CallZ Telecom
- 4.3 stars on DesignRush (1 review)
- Top clients: Dubizzle, BOA, Expedia, Just Life
Why People Trust DesignRush
Rated 4.7 on Google and Trustpilot, DesignRush Agency Directory is a reliable resource for finding call center companies. We owe this to our executive selection team, which follows a strict screening process when featuring agencies on the platform, assessing key performance indicators, like portfolio, client reviews, and industry reputation.
Sources
DesignRush sustains a directory of over 30,000 agencies categorized by service category, location, expertise, and reviews. We build our database in two ways:
- Our dedicated team of agency experts actively searches the web for top-performing companies. We then pull information from their websites, online presence, and client testimonials to verify their status and qualifications prior to listing.
- The agencies listed get notified of their profiles on the website and they can choose to claim it or not, which suggests their availability for more collaborations.
Agencies can also reach out to DesignRush and must go through the verification process prior to being listed.
About The Author and Expert Reviewer
Zarah Ariola specializes in research and business. Working at IBM and serving at the UN Migration Agency provided her with first-hand information on business processes, HR, and finance subjects. She now uses these insights to produce valuable and actionable B2B content for DesignRush.
Andrija Savić is an accomplished and highly competent sales professional with record-breaking achievements. His work at BSC Kragujevac, a leading European NGO affiliated with SPARK Netherlands, resulted in a 24% increase in course completion rates. While at Global Media Box, his team contributed 26.5% of the company's monthly sales in just seven months. Since becoming the Director of Client Relationships at DesignRush, the business has gained a 700% revenue increase, a testament to his proven competency and dedication to customer satisfaction.
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