1-grid

We have been clients of gridhost that became 1-grid for more than 10 years and this year we have had the most atrocious service from them.They are totally unreachable.Our business email was not working consistently for almost a month but the final straw has been that they have not been delivering invoices so after been UpToDate with payments for over 10 years, when I logged onto there client service area I saw that I had fallen behind so I paid the 3 months of outstanding bills that I had not received and fallen behind.They then issued a reinstatement invoice for one of our domains, I told them I did not wish to reinstate the domain as it is inactive and was not aware that this would be changed.Be careful of 1- grid they are not a reliable host and will charge you for services that you do not request.Clearly once you have been a long term client it is not important to them have any client service as they feel that they have you locked in! "

Disgraceful, incompetent, and completely untrustworthyThis company sold our website domain without a single communication, notification, or warning. None! They then compounded their incompetence by allocating our payments to the wrong invoices.We had written confirmation via email that our account was updated to 30-day terms, only to discover that they updated one domain instead of all, directly contradicting what they promised.When caught out, they admitted the blunder and claimed it would be “handed over to another department” for urgent resolution. Days later? Nothing. No contact. No updates. No accountability.This is not just bad service, it’s a complete failure of professionalism and integrity. If you value your business, your time, and your sanity, avoid them at all costs! "

I had the pleasure of being assisted by Viwe from 1-grid, and I must say the service was exceptional! Viwe handled multiple issues I was experiencing with professionalism, patience, and efficiency. Each concern was addressed thoroughly, and I truly felt supported throughout the entire process. It’s rare to come across someone so dedicated to providing excellent customer service. Thank you, Viwe, for your outstanding help — you made a potentially frustrating situation so much easier to manage! "

Their support team is next-level — fast, understanding, and incredibly helpful. I had a billing issue, and they responded within hours, restored my services, and treated me with real empathy. In a world full of slow support, 1-Grid stands out! Highly recommended for anyone who values reliable hosting and human-first customer service. "

Today I leave a review of Mr Ethan Dietrich regarding my interaction with him, when he provided support to me. He is an employee of 1-grid who are my company's hosting and domain provider. I had encountered issues with my company's email and he was so efficient and professional about the way he handled resolving the issue. He is a credit to his employer and I want to say thank you for your professional service. "