Answering Legal

Answering Legal has been great to work with. Their attendants are accurate and efficient so we get concise messages that are easy to process internally. "

I rarely leave negative reviews, but my experience with this company compels me to warn others. In my opinion, they are dishonest, unreliable, unprofessional, and extremely rude. Based on my personal experience, I strongly advise against using their services. There are countless other Answering service providers out there— Save your money and choose one that values honesty, professionalism, and basic courtesy.I was told I would get a two weeks trial period but when I ended my services with them, they charged me thousands of dollars for 3 days! "

As a solo-attorney, I was really on the fence about spending money for a 24/7 receptionist like AL provides. But since human connection feels more important today than ever, I decided to give it a try. Chris, their Dir of Sales, provided white-glove service throughout the whole onboarding process and answered every question I asked with specifics. After a two week trial of emails about every missed call, I was hooked. More importantly than me however, are the potential clients and other attorneys who call and speak to an AL agent: they are delighted by their conversations. How do I know? About once a week someone who's trying to get a hold of me lets me know how impressed they are with my answering service and says something like, "I didn't know you hired someone new" or "that person was so kind - nice touch with whoever is answering the phone."This is a good reminder that so long as clients and referral partners are delighted with AL, I can only be delighted with them as well. "

I love having the 24/7 coverage with Answering Legal. We have asked that the name of the caller be added to the subject line and were initially told they couldn't do that. The customer service team has been very responsive and excellent to work with. Allison reached out to let me know they have worked it out so that they are able to add the name of the caller to the subject line. I absolutely love how they work with you to meet your needs and continue to check in to find out how they can improve their value to the client. I wholeheartedly recommend Answering Legal. "

We’re so grateful we found Answering Legal. The cost is absolutely worth it. Our clients have peace of mind knowing they’re heard after hours, and we've already seen a return on our investment through the valuable leads we’ve received. It’s been a game-changer for both client satisfaction and our business growth. "