AnswerForce

Very inconsistent on the quality of calls answered and the quality seems to be decreasing. We lost quite a few potential customers in the last week due to "robotic" and emotionless agents who sound like they have no interest in doing their job. When you call in to discuss your business relationship, you find out your relationship manager is whomever answers the phone. Be prepared to discuss everything you expected and implemented when you were sold the plan all over again. "

I would not recommend them unless you like paying for extra services over what it stated in your agreement. I found out they have deviated from my approved template for a long time. They did not have a good reason for why. I am paying $2 a minute for a call agent to ask additional questions over what I have approved. I think we all know why the additional question are being asked. I asked for a credit on my bills since I paid for the additional minutes and surprise!!!, I never heard back from them. "

Thank Shanna & Andrea for providing us exceptional service. We appreciate all that you do for our team !AJ "

For the last 2 weeks. Been sending duplicates and quadrouplites of each indivifual client. Called in about this every day and they fix it then make it do it again after a few hours. Very frustrating. Wouldn't recommend answerforce for your business unless you want duplicate customers in your CRM. This causes problems, you will have to overspend in direct mails, and when sending emails it will cause you to send 4 emails to same person. And if they unsubscribe, they will continue to get emails since they are in the system 4 times. Very disappointing answerforce!Again in 2025 peak of summer. Stopped the syncing altogether. They either send duplicates or quite the sync altogether. "

We have been using AnswerForce for about a month now and have had a great experience! Account setup was a breeze and they really take the time to customize the account to fit your business needs. They came highly recommended by a trusted peer and I am so glad we made the switch. Their portal makes everything so incredibly easy - you are able to view each call (along with recordings), provide feedback on the calls, chat live with their support team if you have any questions, update script and/or billing in real time, and access web chat (one of the many cool features they offer). Response time has been great and their support team stays in constant contact which we love! All of their agents sound so, so friendly which is extremely important to us. They also offer live transferring which has made our customers happy that they aren't having to leave a message each time. I HIGHLY recommend you give them a shot, you wont regret it! "