Apex Computing Services

Today I had a problem with my email account, I could not access the account but a lovely lady called Christy helped me out and solved the problem for me, I am so grateful. Christy was so patient as I am not the best with computers but she was friendly all the way through, asking all sorts of different questions to get to the bottom of the problem and then found a way through to solve the problem with me on the phoneline.Thank you so much I can now access my email with a touch of the button which is magic to me.Take care. "

Agent resolved my issue quickly and efficiently. Very pleased with Apex support.Christy was very thorough and confirmed my requirements clearly with me. She also offered to assist further if I had any additional queries regarding this matter. Very pleased with the support she provided. "

Apex consistently delivers prompt and reliable support whenever issues arise. Their team is always available to assist, ensuring quick resolutions. Christy efficiently resolved our internal printing problems with speed and expertise. "

Incredible company to help support. I had the best experience with the service desk today, big shout out to Simon, who goes above and beyond, with his customer service expertise.Simon is such a warm and confident person. He has the ability to translate technical terms into working examples anyone can understand. Nothing is to much trouble. If you ever need any help or advice ask for Simon you wont be disappointed. "

We began our relationship with Apex coming from having been seriously let down by another, much larger, FAR more expensive IT Support firm.As a result, we were extremely wary, considering several companies, asking a LOT of questions, and going through everything with a fine-toothed comb. Apex were patient and answered everything we asked them with confidence; we were more than comfortable choosing them to look after our IT Support requirements.We are a small company, with just a handful of staff covering everything from Purchasing to Sales, and as such, IT is handled internally as a side-role of the (2-person-strong) Marketing team; it's critical to us that our IT Support is handled pro-actively, with as little input from ourselves as possible. Apex understood this immediately, and are reliable in pre-empting issues and resolving them, keeping us in the loop but only involving us actively when necessary.Apex also understand that we are operating on a small company's budget; they don't push unnecessary upgrades or additions on us, and their fair and honest time-based billing means that we save money during the (now much more regular) periods in which everything is working fine. I also really like the way they document any issues and the solution, so that if it reoccurs, the resolution time is much faster, even when it isn't assigned to the same engineer.The team at Apex is small enough for the contacts to be consistent and familiar, but diverse enough to cover every need we've had so far (they've even sourced external support for us on specialist software such as our bespoke Access Database Projects and Microsoft Dynamics NAV). Unlike other IT Support companies, the team at Apex also have a sense of humour and can hold a conversation, and balance this perfectly with the right amount of professionalism.Overall, it honestly is a pleasure to work with them,Thanks Apex! "