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What clients get: a helpdesk that answers calls in about 60 seconds, proactive monitoring and maintenance on every workstation and server, layered cybersecurity (endpoint detection, email security, MFA, security awareness training), tested backup and disaster recovery, and full Microsoft 365 and Azure management. Roughly 85 percent of issues are resolved remotely; on-site support covers the entire Houston and DFW metros.
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Engagement models: fully managed IT for companies without internal IT, co-managed IT that puts enterprise tools and escalation depth behind an existing IT person, and project work such as cloud migrations, office moves, and network buildouts. Pricing is flat per device per month, quoted from a quick inventory rather than a one-size bundle, and backed by a written service guarantee.
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Braintek also builds practical AI automation for clients, from document workflows to AI-assisted phone and email handling, which is why clients call us their AI-powered IT partner. We hold a 4.9 star rating across more than 360 Google reviews.



