Electric

Onboarding with Electric AI has been a quick and smooth process! The integration of their tech support into our Slack account has worked great. They are very responsive and helpful. We also appreciate the Zoom training with our team of users to help make the transition easy and educate our team on how to engage with them. "

Electric has made considerable improvements over the past year and is hitting their stride. After a heavy restructuring, business became more focused and product development is progressing at a promising pace. The service desk remains the heart of the company, and they are the ones that keep things running. Shouts out to everyone on the support desk, we see you. Good generalist company for startups who need to outsource their IT. Keep an eye on their product pipeline to see if they're a good fit for you. "

Is it possible to give NEGATIVE STARS?! Completely and utterly useless IT company. If we had to rely on them we’d be out of business. I end up just doing everything myself.Electric AI has been our it vendor for more than a few months and we have under 20 employees. Want something simple done like software updates, or apps installed on your company devices? you have to send them 34 emails and they tell you about how their “I’m sorry this is out of scope, our professional services team will send you an SOW to estimate the work because it’s a complex project.” And then 3 weeks later you get an absurdly complex quote when your project is long past dead. This goes for any simple task!!! What’s included in their monthly prices?We had a MAJOR password leak, and notified them to change passwords, they couldn’t figure out how to change them. They finally Found a manager who came on to tell us they needed to “quote the work.” This is all over slack and email. No way to speak to real people. Weeks later & no passwords changed. Total scam. They have a call center full of incompetent remote workers in South America that will make you BASH YOUR HEAD INTO A WALL. RUN DON’T WALK AWAY FROM THIS CIRCUS 🤡 🎪 "

My company has been with Electric for several months now and of course there are still some process flows we're still ironing out. Aside from that, I can attest that the techs are extremely professional & polite and they make the experience generally better for our team members. The modern interface and live chat go a long way in assisting our team when issues arise. Highly recommend Electric as your MSP. "

Frankly, I was sold a completely false promise of a comprehensive IT solution for my business. The basic fact of the matter was that the teams assigned to our tickets were simply not knowledgeable and could not fix the issues the majority of the time. We were literally sent how-to links from google searches via the slack based communication platform of multiple occasions.This service is cumbersome and if you have more than 1 device I highly recommend looking elsewhere.Warning - they will attempt to lock you in to a long term contract please be sure to read the fine print. I would be shocked if this company exists in any meaningful way after a couple rounds of contract expirations. "