IT Support RI

Where Technology Meets Dedication
70 Woodland Rd, North Smithfield, Rhode Island 02896, United States
https://itsupportri.com

IT Support RI Overview

Year Founded
2002
Employees
Under 49
Minimal Budget
$25,000 - $50,000
Average Hourly Rate
$150/hr
IT Support RI is a locally owned Managed IT Services Provider headquartered in North Smithfield, Rhode Island. Founded in May 2002 by Nick Bernfeld and Paul Riendeau, we have spent more than two decades helping small and mid-sized businesses across Rhode Island, Massachusetts, and Connecticut stay productive, secure, and focused on growth.

Our mission is straightforward: handle the technology so our clients can focus on running their businesses. We deliver proactive managed IT and help desk support, comprehensive cybersecurity, reliable backup and disaster recovery, Microsoft 365 and cloud solutions, and business-class VoIP. Every service is built to reduce downtime, lower risk, and give business owners genuine peace of mind.

What sets us apart is how we work. We are a true local teamsupport is never outsourced. Clients receive dedicated consultants who take the time to understand their environments, fast response times, and onsite visits included as a standard part of our service. We believe strong relationships matter as much as strong technology, which is why many of our clients have partnered with us for years.

IT Support RI has earned recognition on the MSP 500 list and other industry awards for consistent growth and performance. Our founders also wrote the Amazon bestseller IT Free Fall, a practical guide that helps business owners avoid common technology pitfalls and make smarter decisions about their IT.

Whether you need dependable day-to-day IT management, stronger protection against cyber threats, seamless cloud and productivity tools, or a trusted partner who shows up when it matters, we bring the same approach every time: clear communication, reliable execution, and a real commitment to your success.

Industries

  • Construction
  • Health Care
  • Manufacturing
  • Insurance
  • Energy & Mining
  • Media & Communications
  • Finance
  • Dental

Client Types

  • Small Businesses
  • Medium Businesses
AI Expertise
AI Expertise
  • AI Consulting
  • AI Cybersecurity
CRM Expertise
CRM Expertise
  • HubSpot
Cybersecurity Expertise
Cybersecurity Expertise
  • Breach Detection & Incident Response
  • Cybersecurity Incident Response
  • Digital Forensics
  • HIPAA Compliance
  • Identity & Access Management
  • Penetration Testing
  • Security Assessment
  • Threat/Attack Simulations
DevOps & Cloud Expertise
DevOps & Cloud Expertise
  • AI Cloud Consulting
  • Azure
  • Physical Server Management
ECM Solutions
ECM Solutions
  • Mobile Content Management
ERP Expertise
ERP Expertise
  • Odoo
  • Sage 300cloud
IT Services Expertise
IT Services Expertise
  • AI IT Compliance
  • IT Consulting
  • IT Outsourcing
  • Microsoft Office 365
Low Code Development Expertise
Low Code Development Expertise
  • Nutshell
Managed Services Expertise
Managed Services Expertise
  • Disaster Recovery
  • Hardware
  • Help desk
  • Hosting and cloud
  • IT Budgeting
  • Network
  • Security
  • Telecom
No Code Development Expertise
No Code Development Expertise
  • No Code Development

IT Support RI Clients

Alashan Cashmere
Callico Distributors
Connecting For Children and Families

IT Support RI Reviews


Reviews from Google Maps are available on this profile.
IT Support RI has been a trustworthy IT partner for many years. Their dedication to exemplary service and ongoing support for all our IT needs has truly helped us thrive as technology continues to evolve. They are readily available, highly knowledgeable, and skilled at resolving a wide range of issues. If they encounter a situation they haven’t seen before, they always perform thorough due diligence and ensure it is resolved often within the same day.As an optometry practice, it is essential for us to have a HIPAA-compliant IT service that provides the security necessary to protect both our practice and our patients’ sensitive information. IT Support RI consistently delivers the level of security and compliance we require. They are easy to reach by phone or email and are even available before or after normal business hours to assist with urgent matters. No job is too small for their team; they are always willing to help and address every issue promptly and professionally. "
Killingly Eye Care's Review Sourced from Google
We’ve had a great experience working with IT Support RI and couldn’t be happier with the service they’ve been providing to our office. Their team is professional, knowledgeable, and incredibly responsive. Anytime we’ve had an issue—big or small—they’ve addressed it quickly and efficiently, which helps us keep everything running smoothly without major disruptions to our workflow.What really stands out is their consistency and reliability. Whether it’s troubleshooting, maintenance, or answering day-to-day questions, they’re always just a call or email away. It gives us peace of mind to know that our systems are in good hands and that we have a dependable partner we can trust.We truly appreciate the support and dedication of the IT Support RI team and highly recommend their services to any business looking for responsive and high-quality IT support.Eyediology Vision "
Kriti Bhagat's Review Sourced from Google
We’ve had the pleasure of working with IT Support RI for some time now, and we couldn’t be more pleased with the level of service and support they continue to provide. From the very beginning, their team has been an invaluable partner, offering tailored solutions that fit our medical office needs.They have consistently gone above and beyond to ensure our PC systems and phone services are secure and running smoothly. They are always proactive in monitoring and maintaining our systems, so our office never experiences downtime, and when issues arise, their response is swift and effective. They also have technicians stop by the office just to check in and make sure everything is running properly and checking in with our staff.One of the things we truly appreciate is their deep understanding of our business and being a medical office, we have many vendors that IT Support RI is always effectively communicating with on our behalf to keep our office running smoothly.Their customer service is exceptional. No matter how busy they are, their team is always available to answer questions, provide support, and ensure that everything is running at its best. Their level of dedication and professionalism makes them feel more like an extension of our own team. "
Stephanie B.'s Review Sourced from Google
IT Support RI has a great team of experts! I am very happy with the support and service they have provided us at the urgent care clinics. They go above and beyond. "
Deb Gildea's Review Sourced from Google
This IT company has been the perfect partner for our art gallery business since we hired them several years ago. Not only do we pay less for more services than our previous IT company, but there is never a time when we need them that they do not respond quickly, professionally, and effectively fixing our data processing requirements. "
Domenic Rignanese's Review Sourced from Google

IT Support RI Awards

MSP 501 MSP Summit, 2026
MSP 501 Channel Futures, 2025
Americas Fastest Growing Companies Financial Times
MSP 500 CRN, 2025

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