LinkStone

Our experience with Linkstone was extremely disappointing, particularly in relation to their follow-up and handling of an obvious shade/colour variance in our stone benchtop.I do want to specifically acknowledge Steve, the installer, who was amazing throughout the process. He was helpful, caring and genuinely concerned about the issue. His professionalism was very much appreciated.Unfortunately, our experience dealing with Lee from the office was the complete opposite. We found him incredibly difficult to deal with, and in our experience there was a constant reluctance to accept any responsibility for the problem. Most concerning was being told that the installer had inspected the stone and advised there was no issue, which was completely inconsistent with our understanding of the installer's assessment and what we could clearly see ourselves.It took approximately eight weeks of constant follow-up and complaining before the matter was finally resolved. In the end, it was only with the assistance and support of the fantastic Caesarstone representatives that our kitchen island benchtop was replaced.The replacement is now perfect — the colour and shade match correctly and it is exactly what should have been supplied in the first place. This only reinforced our concerns that there was a genuine issue with the original stone installation.Linkstone was recommended to us through Kinsman, and we were also very disappointed that Kinsman did not take greater ownership of the issue or assist in getting it resolved, given that Linkstone had been directed to us through them.While we are extremely grateful to Steve and the Caesarstone representatives for their help, the overall experience with Linkstone was unnecessarily stressful, frustrating and drawn out.Based on our experience, I would never recommend Linkstone. "

they have no interest in coming back to check in their problems 2 weeks after install, then drag you out 2 yrs and say your warranty is out. "