Marco

Lease printer from this company. Believe I was double billed and charged for overage uses that I do not think apply. Online meter reads they ask me to enter which are right off the printer are rejected. Calls to go over billing or to talk to sales rep result in zero call backs. Not Impressed! "

Under contract with them for our copiers, and after 2 days they have not supplied us with a waste toner collection part and our copier has been down for 48 hours and counting--they were called on Monday morning, and Tuesday morning, it's not Wednesday. Good luck getting timely service & supplies! Do business with literally ANYONE else. "

BEWARE! We leased 2 printers from this company and we've now been without ink for 3 months!! Now they won't even return our calls or respond to our emails. I will never do business with this company again!! "

I give this review not because of the quality of the copier, which I truly like, but for the lack of service. After receiving my machine I placed over a dozen calls and sent emails seeking to upgrade the machine. Not one call back. The only time I received calls was from meter reading. I did receive an email after a expressed dislike for the lack of return calls and was informed that it was being forwarded and someone would call me back. That was 3 months ago. "

They did offer us a great deal on a copier with a service contract. Their technicians are also great people to deal with. Their service dispatch stinks like nothing else. It takes several days just to get a tech to come out. Messages do not get returned, and promised calls never happen. I have to hound the guy for work to be done. We print in bursts and it costs us a lot of money to be down. I will not be doing another contract with them. "