Meriplex Communications

Paul was fantastic. I explained my situation, and he immediately began his magic. I have total confidence in the Support Team at Meriplex.Thank you for your superlative problem-solving skills and for always helping me out.Gratefully,Rosie "

Efficient at solving complex issues. So patient and kept me involved with the process. Could not ask for better. Deserves a promotion! "

Yes, Adrienne Parker did an excellent job working with me to resolve a lock-out issue with my Citrix desktop.While it was a lengthy effort to resolve, we both learned near the end of our call, there may have been a simultaneous issue with Citrix being down at the time.Adrienne was very professional, helpful and empathetic knowing I needed access. Adrienne also demonstrated her deep knowledge trying all possible resolutions until we finally achieved success.I had no recurring issues across the remainder of my atypical remote workday.One of the best tech support calls ever and I've had a few across my career to judge what a great experience it was working with Adrienne!Nothing but kudos and thanks to Adrienne for her great support!Paul HassellProperty Accountant "

I was trying to set up Adobe Pro for a new user and ran into an issue where the account wasn’t recognizing it as a business license instead of a personal one. I had the license available, but no matter what I tried, I couldn’t get it to work. After spending too much time trying to troubleshoot and save a few dollars, I finally reached out to Nick. He handled it in record time! Next time, I’ll skip the frustration and call Nick first. Excellent service—highly recommend! "

Meriplex—it wasn’t that hard to keep us a happy and loyal customer! The IT company you acquired, CPI Solutions, did it seamlessly for years.When Meriplex took over, service plummeted immediately. We were never assigned an account manager, meaning there was no point of contact, no accountability, and no one ensuring our needs were met. Response times became unacceptable, and unresolved issues piled up with no clear resolution. The breaking point came when Meriplex left our entire company down for over eight hours due to a botched firewall transition. Their team was completely unaware of the change and had no plan to resolve it. After hours of waiting with no answers, I had no choice but to seek another IT provider, who fixed the issue within minutes.When I raised my concerns, I was met with silence and indifference. I escalated multiple times, but my complaints fell on deaf ears.And now? Instead of acknowledging their failures, Meriplex has trapped us in legal disputes over termination fees they refused to disclose upfront. They deceptively got us to sign a new contract by bundling existing services into a cybersecurity proposal—without making it clear we were committing to an entirely new agreement. These fees were never mentioned during our 60-day transition period but conveniently surfaced only after we had fully exited their services.Meriplex represents everything wrong with IT acquisitions. CPI Solutions ran a highly responsive, customer-first operation for years. Meriplex had one job: Don’t break what was already working. Instead, they have shown zero accountability, poor service, and predatory contract practices.If you’re considering Meriplex, learn from our mistake and look elsewhere. We would have gladly remained a long-term customer had they provided even a fraction of the care that CPI Solutions did—but instead, they drove us away and are now trying to squeeze us for service fees they will not and were not rendering. "