Nexa

Was recommended Nexa for an after-hours answering service and things seemed fine until they weren’t. One of my colleagues noticed we hadn’t received a call summary in a while, and we eventually found out they hadn’t taken a single call in over TWO months. When I called to ask why calls weren’t being forwarded, and why we were never notified, I was told they “have too many customers to keep an eye on each one.” Despite this, we were billed every month, even though they didn’t answer one call. I was told a supervisor would follow up. No one ever did. Our IT team confirmed multiple times that it wasn't an issue on our end but that was what Nexa claimed it to be. After sending two additional emails with no response, I finally emailed to cancel. Only then did I hear back, receiving a cancellation form and a generic “sorry to see you go.” Don’t waste your time. This is not a legitimate answering service if customer support is essentially nonexistent. "

NEXA recently changed their platform blocking clients from entering specific times outside of a set schedule. Clients must submit an email of changes, wait for a response, send a reminder email and then find out at 3am that changes were not made correctly. I have now been awake since 3 am (unable to go back to sleep and no opportunity to nap during the day) because NEXA ceased client control of our own schedules and someone failed to do their job properly.when I requested a variation from their blocked times. Prior to this platform change, I would have recommended NEXA. Now, I recommend looking elsewhere. "

We just signed up with Nexa and are excited to start working with them next week. The onboarding process has been smooth and professional—our account manager has been responsive, clear, and helpful in answering all of our questions. The setup process was easy to follow, and they’ve given us confidence that our calls will be handled efficiently and professionally.We’re giving 4 stars for now since we haven’t started taking live calls yet, but based on our experience so far, we’re expecting great service and a positive impact on our customer communications. "

We recently started working with Nexa, and the experience has been excellent. Their team is professional, responsive, and has made a real difference in how we handle incoming leads and customer communication. Since we began using their services, we’ve noticed improved organization and better engagement with our clients. Highly recommend Nexa to any business looking for reliable and effective support!OR Advanced Roofing, LLC "

NEXA has been fantastic! From the very start, their onboarding team has been incredibly helpful in answering all of our questions, addressing every concern, and making sure we set everything up exactly the way we wanted. Their agents have been efficient and professional and we've seen a noticeable improvement in our lead response times with an increase in appointments booked. Special shout-out to Jamie and Bob! "