Nexa

NEXA recently changed their platform blocking clients from entering specific times outside of a set schedule. Clients must submit an email of changes, wait for a response, send a reminder email and then find out at 3am that changes were not made correctly. I have now been awake since 3 am (unable to go back to sleep and no opportunity to nap during the day) because NEXA ceased client control of our own schedules and someone failed to do their job properly.when I requested a variation from their blocked times. Prior to this platform change, I would have recommended NEXA. Now, I recommend looking elsewhere. "

I had an excellent experience working with Eric at Nexa! He was professional and knowledgeable. Communication was clear throughout the process, and he made sure all my questions were answered promptly. I highly recommend Eric and Nexa to anyone looking for top-notch service! "

We just signed up with Nexa and are excited to start working with them next week. The onboarding process has been smooth and professional—our account manager has been responsive, clear, and helpful in answering all of our questions. The setup process was easy to follow, and they’ve given us confidence that our calls will be handled efficiently and professionally.We’re giving 4 stars for now since we haven’t started taking live calls yet, but based on our experience so far, we’re expecting great service and a positive impact on our customer communications. "

NEXA has been fantastic! From the very start, their onboarding team has been incredibly helpful in answering all of our questions, addressing every concern, and making sure we set everything up exactly the way we wanted. Their agents have been efficient and professional and we've seen a noticeable improvement in our lead response times with an increase in appointments booked. Special shout-out to Jamie and Bob! "

It is such a relief to have a team like NEXA help me communicate with my home service plumbing customers. When I am not able to answer my calls, they are there to provide a very valuable service. Their team is very responsive to any requests or changes I may need. "