Hugo

Hugo

Best Customer Support & Data Solutions in 2024

401 N Michigan Ave, Chicago, Illinois 60611, United States

Hugo Overview

Number of Employees
1000 & Up
Minimal Budget
Under $1,000
Average Hourly Rate
$10/hr
Year Founded
2017
Hugo is the largest specialty provider of customer care, data, and community support solutions. We build and manage high-performance teams that deliver a more nuanced approach to customer support, data annotation, and marketplace operations.
A trusted partner to disruptive startups and iconic brands such as Meta, Google, Faire, Attentive, and Topicals. We bring an exceptional standard to your operations with a quality fixation, a multilingual, 365/24/7 delivery model, and the world's most intelligent workforce.
Our HQ is in Chicago, IL, with an active workforce of 3,800+ strategically distributed: SE Asia, English, French, and Portuguese Africa. Wherever you need coverage, we have the right team to help you win.
Headquarters
401 N Michigan Ave, Chicago, Illinois 60611, United States

Areas of Expertise

  • Accounting Expertise
  • BPO Expertise
  • Back Office Outsourcing Expertise
  • Call Center Expertise
  • HR Outsourcing Expertise
  • Phone Answering Services Expertise
  • Transcription Services
  • Translation Services
Accounting Expertise
Accounting Expertise
  • Audit Accounting
  • Bookkeeping
  • Cost Accounting
  • Governmental Accounting
  • Management Accounting
BPO Expertise
BPO Expertise
  • Back Office Outsourcing
  • Data Entry
Back Office Outsourcing Expertise
Back Office Outsourcing Expertise
  • Catalog Management
  • Claims Processing
  • Document Verification
  • Transactions Processing
Call Center Expertise
Call Center Expertise
  • B2B
  • Inbound
  • Outbound
  • Third Party Verification
HR Outsourcing Expertise
HR Outsourcing Expertise
  • Corporate Training
  • HR Consulting
  • IT Training
  • Recruiting
  • Staffing
Phone Answering Services Expertise
Phone Answering Services Expertise
  • After-Hours
Transcription Services
Transcription Services
  • Academic Transcription
  • Business Transcription
  • Edited Transcription
  • General Transcriptions
  • Intelligence
  • Interview Transcription
  • Video Transcriptions
Translation Services
Translation Services
  • Certified Translation
  • Financial
  • Legal
  • Literary Translation
  • Technical Translation
  • Website Translation

Industries

  • Consumer Goods
  • eCommerce
  • Retail
  • Software & IT Services
  • Media & Communications
  • Manufacturing
  • Hospitality
  • Health Care
  • Finance
  • Gaming

Client Types

  • Startups
  • Small Businesses
  • Medium Businesses
  • Enterprise / Corporate

Hugo Portfolio

  • Hugo - Hugo Helps Faire Empower Independent Retailers
    Call Centers
    Hugo Helps Faire Empower Independent Retailers
  • Hugo - Protecting Integrity in a Community-Driven Fashion Marketplace
    Back Office Outsourcing
    Protecting Integrity in a Community-Driven Fashion Marketplace
  • Hugo - Transforming Customer Service in the Home Furnishings Industry
    Customer Support
    Transforming Customer Service in the Home Furnishings Industry
  • Hugo - How Hugo Helped Yardzen Reimagine Landscapes
    Back Office Outsourcing
    How Hugo Helped Yardzen Reimagine Landscapes
  • Hugo - How Hugo Helped Sakara Transform Health
    Customer Support
    How Hugo Helped Sakara Transform Health
  • Hugo - How Hugo Helped Confront Inclusion Gaps
    BPO
    How Hugo Helped Confront Inclusion Gaps
  • Hugo - How Hugo Helped Outschool Handle Growth
    Back Office Outsourcing
    How Hugo Helped Outschool Handle Growth
  • Hugo - How Hugo Helped Topicals Redefine Skincare
    Customer Support
    How Hugo Helped Topicals Redefine Skincare

Hugo Reviews

Submit a review
  • Nimmit Shah

    Nimmit Shah

    Owner at Pi Asset Management Ltd

    Customer Support for Property Management
    Project Type: BPO
    Review Date: 28 June, 2024
    Verified via email/call
    Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence.
    Rating:
    • Work Quality:
    • Timely Delivery:
    • Responsiveness:
    • Overall Costs:
    • Your Satisfaction:
    • Willing To Refer:
  • Jambu Subramanian

    Jambu Subramanian

    Senior Manager of Operations at Kasha Global

    General & Technical Support
    Project Type: Outsourced Customer Support
    Review Date: 27 June, 2024
    Verified via email/call
    Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues.
    Rating:
    • Work Quality:
    • Timely Delivery:
    • Responsiveness:
    • Overall Costs:
    • Your Satisfaction:
    • Willing To Refer:
  • Charvi Patel

    Charvi Patel

    General Manager at velocity Limited

    Streamlining Lead Management and Content Production
    Project Type: Outsourced Customer Support
    Review Date: 27 June, 2024
    Verified via email/call
    Partnered with Hugo to manage inbound leads and streamline content production. Their team now handles lead reviews via phone and email, as well as content editing and publishing. This collaboration has improved efficiency and allowed our internal team to focus on core business strategies.They quickly deployed skilled agents across different time zones, handling diverse inquiries effortlessly. Their personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hu
    Rating:
    • Work Quality:
    • Timely Delivery:
    • Responsiveness:
    • Overall Costs:
    • Your Satisfaction:
    • Willing To Refer:
  • Yuri Pereira

    Yuri Pereira

    Senior Product Manager at The Coca-Cola Company

    Content Moderation & Tools Support
    Project Type: Outsourced Customer Support
    Review Date: 26 June, 2024
    Verified via email/call
    Hugo has significantly improved Coca-Cola's customer support capabilities. Since partnering with them for global email support, our response time has decreased from 24 hours to just 1 hour. Their team demonstrates exceptional talent, proactivity, and a willingness to go above and beyond. Hugo's efficient escalation process and outstanding service have made them an invaluable partner. Highly recommended for companies seeking to enhance their customer support operations.
    Rating:
    • Work Quality:
    • Timely Delivery:
    • Responsiveness:
    • Overall Costs:
    • Your Satisfaction:
    • Willing To Refer:
  • Mubashir Hayat

    Mubashir Hayat

    SEO Manager at SEO

    Email Marketing Services
    Project Type: Email Marketing
    Review Date: 21 June, 2024
    Source: 3rd-party Review Platform
    Mubashir Hayat engaged Hugo to develop a comprehensive digital marketing strategy for his software solutions company. Hugo meticulously analyzed the company's digital strategies, crafted effective email and social media campaigns, and implemented robust search engine optimization (SEO) practices. As a result of Hugo's efforts, the company experienced significant improvements, including a 30% increase in website traffic, a 20% rise in social media interactions, and a 15% boost in email click-through rates. Additionally, Hugo contributed to enhancing the conversion rate by 10% and qualified leads by 25%. Hayat valued Hugo's punctuality, responsiveness, expertise, and dedication.
    Rating:
    • Work Quality:
    • Timely Delivery:
    • Responsiveness:
    • Overall Costs:
    • Your Satisfaction:
    • Willing To Refer:
  • Dustin Reed

    Dustin Reed

    HR Manager at Weed

    Their responsiveness to time-sensitive inquiries has been outstanding.
    Project Type: Content Marketing
    Review Date: 16 June, 2024
    Source: 3rd-party Review Platform
    Dustin Reed, Human Resources Manager at Weed, hired Hugo for customer support and content moderation services. The agency efficiently handled customer inquiries, reviewed user-generated content, and managed key marketplace workflows. Within six months, Hugo successfully reduced average customer wait times from 10 minutes to 90 seconds. It also significantly elevated customer satisfaction (CSAT) rate from 68% to 85% and improved issue resolution rates from 71% to 90%. Maintaining a remarkable 95% accuracy rate in content moderation, Hugo exhibited stellar project management skills and ensured a seamless project experience. Reed was impressed with the agency's expertise and recommended its services.
    Rating:
    • Work Quality:
    • Timely Delivery:
    • Responsiveness:
    • Overall Costs:
    • Your Satisfaction:
    • Willing To Refer:
  • Michael Bulostin

    Michael Bulostin

    Business Analyst at Advance Solutions Corp

    HR Outsourcing
    Project Type: HR Outsourcing
    Review Date: 11 June, 2024
    Source: 3rd-party Review Platform
    Michael Bulostin, a Business Analyst at Advance Solutions Corp, enlisted Hugo for content writing services. Hugo created content for the company's financial reports and statements. The agency also produced and proofread content based on Advance Solutions Corp's content calendar. By partnering with Hugo, the company achieved increased efficiency and capacity, allowing it to focus more on core business activities. The agency actively listened to Bulostin's needs and expectations, ensuring alignment throughout the engagement. He valued the agency's expertise, transparency, and commitment.
    Rating:
    • Work Quality:
    • Timely Delivery:
    • Responsiveness:
    • Overall Costs:
    • Your Satisfaction:
    • Willing To Refer:

Hugo Clients

  • Google
  • Meta
  • Outschool
  • Topicals
  • Attentive
  • Faire
  • Sakara
  • Aurora