Hugo

Best decision we made last year was partnering with this CX team for our customer support, billing, and sales assistance. We were drowning in client emails and chasing invoices late at night instead of focusing on SEO strategy. Results have been incredible: client response times dropped from hours to under an hour, payment collection improved 60%, landing page conversions up 28%, and client retention increased 35%. They integrated seamlessly with our systems and scaled with us as we grew. Now we have more time to focus on delivering SEO results instead of being stuck in support tickets all day. If you're an agency juggling client support with campaign management, this team is a game-changer. "

Collaborating with Hugo elevated our property management firm's performance. Their support solutions slashed response times by 40% and boosted tenant satisfaction by 30%. Hugo's seamless integration proved instrumental in propelling our business forward, setting new benchmarks in operational excellence. "

Their team quickly integrated into our workflow, demonstrating a deep understanding of our business needs. We were impressed by their professionalism and the ease with which they handled complex customer inquiries. Hugo's technical support team showed exceptional problem-solving skills, significantly reducing resolution times for order issues. "

Partnered with Hugo to manage inbound leads and streamline content production. Their team now handles lead reviews via phone and email, as well as content editing and publishing. This collaboration has improved efficiency and allowed our internal team to focus on core business strategies.They quickly deployed skilled agents across different time zones, handling diverse inquiries effortlessly. Their personable approach simplified agent training and relationship-building. Unlike typical BPOs, Hu "

Hugo has significantly improved Coca-Cola's customer support capabilities. Since partnering with them for global email support, our response time has decreased from 24 hours to just 1 hour. Their team demonstrates exceptional talent, proactivity, and a willingness to go above and beyond. Hugo's efficient escalation process and outstanding service have made them an invaluable partner. Highly recommended for companies seeking to enhance their customer support operations. "

We partnered with Hugo to evaluate LLM outputs as part of our model benchmarking pipeline. Hugo showed a strong understanding of LLM evaluation challenges and had a compelling human-in-the-loop approach. The team was professional and efficient from the get-go. They engaged critically with the complex tasks, flagged ambiguities, and iterated on their internal workflows based on our feedback. Despite our quality metrics being extremely difficult to meet, Hugo maintained high engagement and often went above and beyond to meet these standards. I came away confident in Hugo's capabilities and was impressed by the quality of thinking and execution they brought to the table. "

Hugo provides customer support and content moderation services for an e-commerce company. They respond to customer inquiries, review user-generated content, and assist with managing key marketplace workflows. Thanks to Hugo, the client has reduced average customer wait times from 10 minutes to 90 seconds within six months. They've also increased CSAT from 68% to 85% and issue resolution rates from 71% to 90%. Hugo maintains a 95% content moderation accuracy rate and ensures stellar project management. "

Hugo has been with us since day one. We partnered with them initially to set up our customer support structure, and their professionalism and dedication are truly unmatched. I've never worked with a support company, even U.S.-based ones, that shows this level of care, patience, and understanding with customers. Hugo feels like an extension of our company. They’re seamlessly integrated into our tools, communicating through Slack like any other teammate, which makes it feel like more than a typical vendor relationship. We have an incredibly flexible relationship. We can easily expand or scale back month-to-month with virtually no risk – that's absolutely essential for a fast-paced startup like ours. "