Office1

AMAZING Equipment and Customer Service Standards! You will not be disappointed if you choose to use Office1 as your high-volume printer/copier supplier. Office1 provides competitive pricing for their equipment and services. Office1 responds promptly to issues you may have with your high-volume equipment and/or with the performance of your high-volume producing equipment. Office1 delivers respectful, knowledgeable and experienced technicians to your site to quickly resolve any issues your high-volume equipment may have that halts everyday use. Choose Office1 for your high-volume printer/copier needs and expect to be AMAZED 24/7! "

Update, still hate their billing department, but the computer service is phenomenal. Our server went down at 4:15 Friday before the 4th of July. No issue, in our office 1/2 hour later. Just finished fixing at 5:20. Exceed my expectations.The worst billing department I have ever had the displeasure of working with. Terrible customer service as far as the billing departmenet. Cannot get invoices mailed out and as soon as they decide you are behind they threaten service disconnection. I have been double billed multiple times also, which requires monthly contact with the IT mangement. While the IT has been very good, I would not do business with this company due to their lack of competency in billing. "

Service call 9/10/2021Equipment ID B13889We have 2 Ricoh MP 4055 and 1 IM C300 copier/printers; one of the MP 4055 was reporting certificate error issues which we could not clear.Called Office1 and was answered by a very pleasant and warm agent; it took less than 30 seconds to identify and authenticate our account. Once we described the issue she immediately scheduled a tech for a service call - never even asked if we could try troubleshoot the issue ourselves like previous providers.Gabe was the tech that responded and as soon as we spoke he already knew what the issue was and set the time for his arrival.Gabe was excellent and went beyond what we expected as he worked on the other printers and helped optimize the current settings, updated firmware, and made sure we knew how to access the admin config and was comfortable doing so.We were so impressed that requested Gabe is assigned as our preferred tech for any future calls.Thanks again for all your help,Kingston "

Office1 has the best staff and customer service for all your business needs! Whenever I need them the company is right there within an hour to take care of any issues that arise! Darryl and Christopher are just amazing and helpful!!! I feel like I can always depend on Office1 and plus they are very professional! Very much appreciated!! Thank you Office1!!! "

Be careful with this company. It's not clear what their relationship is with Ricoh Aficio and by the time you finish interacting with them you might be charged double what you agreed to over the phone. That’s what happened to me. I spent a good 30 min on the phone working through an issue and being sold by one of their IT techs that I should sign up for unlimited care package for $399/year. In the end I did not go with their unlimited care package but made the mistake of not clarifying what I would actually be charged. The sales person verbally told me that their rate is $75 but that my issue would only take a half hour. I assumed that $75 was their hourly rate. Beware, $75 is not an hourly rate or even a minimum charge for the service call. $75 is the amount they charge for a HALF HOUR of service over the phone. There is nothing wrong with this rate if that’s what Office1 chooses to charge, but unfortunately, the time period component of the billing rate was never disclosed and I foolishly agreed to being charged $75 without knowing the time period allotted. After bringing this to their attention the managers repeatedly diverted the conversation to other topics and would not change the charges. My advice to future customers would be to clearly ask what you are receiving for $75, because by the time you call Office1, who knows, they may be charging $75/min and a half hour call will cost you over $2,000. And by their logic, that charge would be your fault for assuming ;). If Office1 doesn’t train their sales and IT people to clearly convey their rate or flat fees then they will continue to turn off customers. "