Phenix Health

Terrible experience, made a booking, received an email to advise what would happen, but then, had three calls and six SMS's the day prior from a number that wasn't how the email stated. Ended up cancelling the booking the day before. But, now they say it will take up to five days to refund from PAYPAL. Imagine if we all took five days to pay them, yes I know, but everything about this booking appeared dodgy. I would not recommend to anyone!! "

Ive been informed that this place alows other people to get medical cannibis in your name! Which has caused me to get flagged from the best one acacia medical. And i know it was phenix health in newstead beacuse acacia medical told me. "

Service would be fine for simple things that are not time sensitive or do not need follow up.Initially I was quite shocked with how easy it was to book an appt, only 10 minutes away from actual time. Paid, waited for my video link and 1/2 hr later called. Couldn’t get through on current booking option so chose new booking option and spoke to someone. They told me someone would call me in 1-2hrs. Not what I was expecting. Very quick convo with doc who sent though request for X-ray, so seemed ok. Tried to call several times after to find out results/rebook, etc.. left message, emailed and rang multiple times. Eventually I got an email with results the next day, no follow up. I would not use them again, although the doc did do what was needed. "

Booked an appointment for me providing no details as to how the appointment would occur. The Doctor (Dr Nekkmoee) was over an hour late when I asked for the appointment to cancelled and refunded the prepaid service fee, after being on hold for 20 minutes. I haven’t received the refund or any correspondence in return. Do not bother with this mob, can’t tell if they’re scam artists or just don’t care about the service they provide.Update - had to involve my bank to obtain the refund, still haven’t received one email back from Phenix. Go elsewhere. "

Booked a video appointment to speak with a doctor. The doctor called via phone without video capability and was driving whilst speaking to me for my consultation.He didn’t ask too many questions or provide a reasonable response to my symptoms, he just offered a medical certificate.Wouldn’t recommend.Phenix Health, thank you for your response but I think you missed the point. I’m not disappointed due to being called over the phone, I’m disappointed in paying $45 for a doctors 15 minute serious to be called whilst he was driving. It was clear he didn’t have any focus on what I was saying or my needs because he was focused on driving. I paid for a service and I had a 2 minute phone call and was told it’s probably just viral, I’ll send you a doctors certificate. My needs were to speak and be heard and treated by a medical professional.Your doctors shouldn’t be taking consultations whilst driving. "