The HBP Group

We have been using HBP for a year as our MSP and Cyber Plus provider. From the outset they have been easy to work with. They provide an excellent and professional service. All the support agents are knowledgeable, patient and exceptionally helpful on the phone or via email. Most issues have been resolved same day but for more complex issues they have been easy to work with to get the best solution for both parties. I would highly recommend. "

The customer support received from Felicity is always excellent. Nothing is too much to ask when assistance is required and her product knowledge is extensive. Problems are always resolved quickly and efficiently "

We have used HBP support for Pegasus for years and their support is second to none, they are always helpful, concise and will go above and beyond to help. The support team always answer quickly and all the issues have been resolved quickly. "

We’ve been working with HBP Support for our Sage 200 system, and the level of service we receive is consistently excellent.HBP support us with ongoing Sage 200 assistance, troubleshooting, system queries, and resolving any issues that arise in day-to-day operations. Whether it’s investigating unexpected errors, advising on best practice, or helping us better understand specific functions within the system, their support is thorough and reliable.What stands out most is their responsiveness and depth of expertise. They are quick to respond whenever we raise an issue, and their investigations are always detailed and methodical. Problems are not just patched over — they are properly analysed to identify the root cause, which gives us real confidence in the solutions provided.In particular, Rich has been outstanding. His knowledge and experience with Sage 200 are second to none. He approaches every issue calmly and professionally, quickly getting to the heart of the problem and explaining things clearly along the way. It’s reassuring to know that when something needs resolving, it’s in very capable hands.Since working with HBP, we’ve seen smoother system performance, faster issue resolution, and improved confidence internally when using Sage 200. Having dependable, expert support behind us makes a significant difference to our day-to-day operations.I wouldn’t hesitate to recommend HBP Support to any business using Sage 200. The service is top of the line, and we genuinely couldn’t be happier with the support we receive. "

I have used a system supported by HBP group for almost 5 years and have found them to be simply the best software support I have ever worked with.I have had various issues over my time, from error messages, data not looking how i'd expect, and even questions about if the system can do things to make my job easier all of which have been solved.I will give Kim a special call out as whenever I open a ticket, she calls me right away (usually within minutes!) and gets right to the point of understanding the issue, looking in the system with me, and explaning and solving the problem so I can help myself in the future.Nothing is ever too much, she is patient to answer all my questions and just a nice woman to speak to.Highly recommend! "